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#1
Derwent

Derwent

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My granddaughters HP G56 laptop using Windows 7 suddenly will not boot up. When the laptop is turned on it goes straight to a black screen, there is no cursor, the f12 key light is red all the time and the light on the caps lock key blinks continuously. I have tried removing the battery and depressing the on/off switch which did not work, I then tried to boot into safe mode but nothing happened and lastly I tried both the repair and recovery disks for the laptop but the E drive just whirrs and nothing appears on the screen. I am using another laptop to post this request. I hope I have posted in the correct forum. Any assistance you can provide would be gratefully appreciated.
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#2
Macboatmaster

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Welcome to Geeks to Go

The first question is - as the laptop been dropped or somehow subjected to a jolt, or has liquid been spilt on the keypad.

Secondly what happened immediately before it would not boot to Windows, by that I mean, was it on battery ONLY for instance and the battery failed.
Did it shut down without warning or was a message displayed., or any event of note.

Try first, keying Fn and F12 see if that produces any different result.

Is the HDD led lighting

I know you say you have removed the battery and pressed the ON/OFF power button.
If you have not done it this way - please do
Remove battery and disconnect power
HOLD DOWN for a full 20 seconds the power button.
Reconnect POWER ONLY
Now try.

and finally how old is the laptop as that model was first launched in Feb 2011
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#3
Macboatmaster

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Derwent
You asked for help and a reply was made the following day

Your comment here

Any assistance you can provide would be gratefully appreciated.


we would appreciate an update as to what progress you made.
Thanks
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