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Windows XP HELP


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#1
TechyMom5

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Hi there,

I have been having some issues with my Lenovo PC and already went thru the Malware section of this site and was helped there by Gammo who told me doesnt look like my issue is a Malware issue and so I was informed to come to this forum and see if I can receive help here.

To see the thread between Gammo and I click here.

Here's a recap of what the issue is---A few days ago I noticed this weird screensaver that I know I did not install...I ran virus scan, combofix, malwarebytes, spybot and nothing. I went into the control panel add/remove programs and noticed quite a few items that were not there several days prior. one being blinx, another being wajam, yontoo and some others I don't remember the names and so I removed those programs. After doing so my computer now will not open the programs on my desktop when I double click. I have to right click on the program and then select open. My quick launch toolbar becomes unselected every time I restart the computer and IE8 stopped working so I uninstalled that as well. I ran Dr. Web and that found I had 5 trojans and some other virus which it supposedly removed. My computer is still not working right and I still have to right click the programs and select open to get them to open for me. I thought maybe it was my mouse so I tried another mouse and same issue. Also, the computer continues to want to do updates so I get the little yellow shield it says its complete and then turns green and immediately turns yellow again stating it needs to update then it freezes with the updates. Now I can't even open my microsoft office 2007 it tells me "The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not currently installed. Contact your support personnel for assistance." I hope what I am describing makes sense as its rather hard for me to describe in a post. I hope you can help me to try and figure out where the issue is.

Thanks!
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#2
rshaffer61

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Go Start and then to Run ("Start Search" in Vista),
Type in: sfc /scannow
Click OK (Enter in Vista).
Have Windows CD/DVD handy.
If System File Checker (sfc) finds any errors, it may ask you for the CD/DVD.
If sfc does not find any errors in Windows XP, it will simply quit, without any message.
In Vista you will receive the following message: "Windows resource protection did not find any integrity violations".

For Vista users ONLY: Navigate to C:\Windows\Logs\CBS folder. You'll see CBS.log file.
Usually, it's pretty big file, so upload it to Mediafire .
Register and upload your file.
Then reply with the link located to the right of your now uploaded file on Mediafire.


If you don't have Windows CD....
This applies mostly to Windows XP, since Vista rarely requires use of its DVD while running "sfc"
Note This method will not necessarily work as well, as when using Windows CD, because not always ALL system files are backed up on your hard drive. Also, backed up files may be corrupted as well.

Go Start and then Run
type in regedit and click OK


Navigate to the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup

You will see various entries Values on the right hand side.

The one we want is called: SourcePath

It probably has an entry pointing to your CD-ROM drive, usually D and that is why it is asking for the XP CD.
All we need to do is change it to: C:
Now, double click the SourcePatch setting and a new box will pop up.
Change the drive letter from your CD drive to your root drive, usually C:
Close Registry Editor.

Now restart your computer and try sfc /scannow again!


Thanks to Broni for the instructions
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#3
SleepyDude

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Hi Rshaffer,

The link for Flyupload is not good, I suppose its http://flyupload.in/

Edited by rpaz, 16 August 2012 - 01:56 PM.

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#4
rshaffer61

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Going to change the to mediafire now. :thumbsup:
Change made and previous post edited with new link. Thanks for letting me know.
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#5
TechyMom5

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Rshaffer61,

I ran the scan and it came up clean no errors so Im at a complete loss. My computer is definitely not working right. Any other ideas? Thanks!
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#6
rshaffer61

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OK do you have or can you get a XP install disk that is the same as what is installed on your lappy?
It can't be the manufacturers disk because it won't work.
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#7
TechyMom5

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rshaffer61,

I am in process of trying to obtain a disk..my dad gave me this computer from his job as they had upgraded to new ones and were getting rid of the old so I got this computer for free but he didn't give me the install disk. He's going to obtain one from the tech at his job. It may be a few days before i can get one, in the mean time, i know you have to move on and help others on the board. I don't want you to think I've resolved the issue and you close the thread so what would you like me to do once I have the disk? Thanks again for all your help.
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#8
rshaffer61

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I don't want you to think I've resolved the issue and you close the thread


No worry there as we don't close topics in this part of the forum.

so what would you like me to do once I have the disk?

Once you have the cd I would suggest a repair installation. Before attempting this please let me know if there is data that you really need to be safe so that I can post instructions on how to backup using a Linux Live cd.




Repair Installation Instructions

· Insert your Windows XP CD in your CD-ROM and then Restart your computer.

· At the first post screen start tapping the Del key to enter System Bios
· Find the Advance Options or Boot Sequence screen.
· You will need to change the boot sequence so that the CDrom is first and the HD is second.
· Press F10 to Save and Exit and then press Enter to accept.
· The system will now reboot
· When the "Press any key to boot from CD" message is displayed on your screen, press a key to start your computer from the Windows XP CD.
· When you see the following message displayed on the Welcome to Setup screen, press ENTER
· To setup Windows XP now, press ENTER.
· At this point an option to press R to enter the Recovery Console is displayed. DO NOT SELECT THIS OPTION.

· On the Windows XP Licensing Agreement screen, press F8 to agree to the license agreement.
· Make sure that your current installation of Windows XP is selected and highlighted in the box, and then press the R key to repair Windows XP.
· Follow the instructions on the screen to complete Setup.

You can also go HERE
to read a step by step tutorial with screenshots.






Thanks again for all your help

You are very welcome and take all the time you need.
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#9
TechyMom5

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Rshaffer61,

I got the Windows XP install disk today...and followed the steps from the tutorial link you provided and it worked. So far everything is working and in order. I will let you know if I hit any bumps moving forward. I have to say Geeks to Go has been my #1 stop for any computer issues I have had. You are all the best here! Thanks again for everything :thumbsup:
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#10
rshaffer61

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I am so happy for you and please let me know if I can help anymore. Also just update me when you have everything done and how the system is running. Great job on your part. :thumbsup:
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