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#61
melgor

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Further to my last post I can confirm that I have totally uninstalled NECS Software, Ccleaner and Spybot.

I have however retained Avast.
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#62
rshaffer61

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Mac does not give up easily which is one of the reasons he is Tech Staff. I also am still watching the topic just in case but he has taken the lead which I am grateful for. If between us we can't figure it out we have several network specialist and certified techs who we can call on to step in and help.
I believe you are in great hands and Mac will get you back up to speed if it is capable. The one option I noticed just now is you bought the Belkin on Ebay so it may be just reaching the end of it's life and cannot split the speeds evenly anymore.
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#63
melgor

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Hi again Mac and rshaffer61, nice to know you are taking a keen interest, I have the utmost confidence that between the two of you my problems will eventually be resolved.

I've been doing a few hardware experiments this morning, switching computers and routers and cables, testing different hardware configuarations, etc.

I wont bore you with the details but I can now say with 100% certainty

1. All hardware including hard drives, routers and ethernet cables (both old and new) are working 100% ok
2. signal strength is excellent, at one time I was getting a download speed in excess of 400kbs with pc B (the good one)
3. software on pc B is working without any problem both hard wired and wireless

This leaves me with only 1 conclusion, the problem is software and is confined to pc A.

Rectifying this is way beyond my skill levels, the only way I could deal with it is a total wipe out and start again, something I would rather not do.

I'm hoping you guys have got a magic trick or two left up your sleeves.

I'll be around from 2pm today if needed

Good luck and thankyou both

Gordon
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#64
melgor

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Sorry, something else I meant to mention.

Some of the tests I did was to isolate pc A (baddie) and set it up with all possible configurations of hard wired, wireless, old router, new router, old cable, new cable etc

In every case the download speed was exceptionally low, and, because pc B (goodie) was not switched on and was not connected to the router either wired or wireless then the question of the router not being able to split speeds evenly should not itself be causing the problems. Maybe it will be a factor to be considered after the software problem is resolved but hopefully not.
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#65
Macboatmaster

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Sorry I am late posting

at a cmd prompt type
ipconfig /release

key enter

type
ipconfig /renew

key enter

type
ipconfig /flushdns
key enter

type
ipconfig /registerdns
key enter


type
exit
key enter

reboot and retry please

If that does not work
download this
Complete Internet Repair

http://datum-forensi...ownloads/?did=4

run the program
comintrep_featured.jpg

check the boxes I have marked red
and then click GO
Let me know if it reports any repair, there is a log at the bottom

Exit, reboot and try again
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#66
melgor

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1. executed ipconfig commands - no improvement to download speeds or video buffering

2. ran comintrep - all actions marked "successful", no repairs reported - no improvement to download speeds or video buffering
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#67
Macboatmaster

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Open device manager
click the view tab
click show hidden devices

if there are any warnings on any devices, please expand the entry for the device and open the device with the warning and then tell me what that is please

Even if there are not any warnings, please expand network adaptors and with that showing the adaptors
press the prnt scrn key
then go start
programs
accessories
paint
when paint opens
click edit and paste the image of device manager will appear
click file
click save as
on arrow to right of file type
select jpeg
save
as you cannot get online i presume without it being like watching grass grow on this computer
save it then to a flash drive
and poost it on the other computer to your reply as an attachment image
NOT please as the file that I have to open
To do that click use fuill editor and follow the notes

Then open Network Devices, right click the device showing as enabled, click properties and send me the screnshot of that please
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#68
melgor

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1. no warnings on any devices

2. expanded Network Adaptors, network.jpg attached
network.JPG

3. am a little confused why you state "as you cannot get online" - never had problems actually getting online, my problem is confined to download speeds, video viewing and, more recently restoring IE, so ignored. I have however created a link to this forum/thread on my good pc so I can maintain our dialogue should something horrible happen to this pc

4. Network Devices has me puzzled, can find no reference to this, do you mean Network Connections? Have taken a screenshot of the properties of the connection I am using, see network connections properties.jpg attached. Hope this is the info you want.
network connections properties.JPG
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#69
Macboatmaster

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1. My error Network Connections.

However that will suffice, thanks, and please confirm THAT it is the only connection shown - in Network Connections

2.

as you cannot get online I presume without it being like watching grass grow on this computer

I knew you could connect -

I will continue shortly on this post
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#70
melgor

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yes it is the only connection

thanks
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#71
Macboatmaster

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1. Create a new account in Control Panel user accounts
shut down

2., Boot into that account
Test connection

3. If that does not work AND with the necessary details from Talk Talk or whoever it is now - go Control Panel
right click and disable the present connection.

Then create new connection
http://www.microsoft...t.mspx?mfr=true

Test that

POST details please of the Belkin modem/router


I cannot understand why win audit which I was not really wanting to download but have done, shows a speedtouch ADSL USB modem as that was the old type of modem that used a usb port rather than ethernet
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#72
melgor

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1. created new user account - gorstam

2. booted into gorstam and tested

2a - firefox loads and functions ok, IE does not load
2b - download speed still very slow
2c - videos still buffering

3. because new account connected perfectly I did not create a new connection

4. Belkin router (which has worked ok for over 12 months) is a G Wireless Modem Router part # F5D7634uk4A-H
Network Adapter lists "Intel PRO/100 VE Network Connection"

5. I also cannot understand why WinAudit is showing the speedtouch modem as this was disabled over 1 year ago when I switched from a single pc to 2 computers and in the process switched from a modem to a router. Device Manager actually lists a Smart Link 56k Voice Modem under Modems, if I remember correctly this was the first modem ever fitted. If you suspect the router or connection is behind my problems surely this would affect both my computers one of which continues to function perfectly
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#73
Macboatmaster

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1.

Device Manager actually lists a Smart Link 56k Voice Modem under Modems


That is because the computer has a built in modem


2. Firefox
either on start programs Firefox right click and run in safe mode
or firefox help tab
start without add-ons
TRY that

if that fails
try this
http://support.mozil...x-most-problems

CAUTION NOTE - ensure you see what will NOT be saved
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#74
melgor

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neither starting Firefox in Safe Mode nor resetting to default made any difference

I confess to being a bit of an ignoramius as far as the technical side of computers is concerned so feel free to shoot me down in flames if I don't make sense.

My little logical mind suggests to me that because the problems only exist in one pc then the cause of the problem could be something which is installed in the bad pc but does not exist in the good pc.

Also, because the problems have arisen only fairly recently, then I need to try and get the bad pc back to the state it was in before the problems started.

I cannot use the Windows Restore function so I thought a way forward would be to uninstall all programmes I have manually installed starting with the most recent installation, and test after each individual uninstall.

I appreciate that this wont necessarilly succeed because if an installation has caused another programme to malfunction then that malfunction might remain and I wouldn't know about it

Two questions please

1. Is my idea worth trying or have you some other tests you would like to try first
2. If you suggest we go ahead then is there any way I can get the information on programmes I have installed and the order I installed them. I know I could go to Add/Remove Programs but that doesn't give me installation dates, only last used dates.
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#75
Macboatmaster

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I agree - at least on the evidence available - it is the computer
That is why we have
1. established a new account
2. Tried Firefox in Safe mode

Having looked in detail at the win audit results which as I said was a 30 odd MB and I did not really want to download unless it was necessary, I totally agree that it may well be something - software or a file problem - registry that is causing it.

IE problems and the other small problems before I started do raise concerns.

Win Audit shows a number of programs that I personally would not use, I do not have time now to go through all the list, but there are many of them
Are you aware WHAT was installed JUST before this problem started

when we did a ping cmd before the ping on yahoo.com and then the ping on the IP of Yahoo took an unacceptable time to send and return
Please try that ping again on the new account
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