[hog883]

H i I have noticed that my pc has not updated lately. When I go to update it says can not search for updates windows has encountered an unknown error. Error code 80073712. I have tried all the microsoft toolkits & everything else I can find on google, but it still comes up with this error. I am running windows 7 Pr with sp1. I do hope someone can help me. Cheers Reg

[Advertisements]

1.Open Computer by clicking the Start button , and then clicking Computer.
2.Right-click the drive that you want to check, and then click Properties.
3.Click the Tools tab, and then, under Error-checking, click Check now. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

To check for both file errors and physical errors, select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors.
4.Click Start. Then Reboot your computer -
Depending on the size of your drive, this might take a while. For best results, don't use your computer for any other tasks while it is checking for errors.

To download and install the System Update Readiness Tool, follow these steps: Click here to show/hide solution
1.Click Start, and then click Control Panel.
2.If you use Windows 7, click System and Security. If you use Windows Vista, click Security.
3.Under Windows Update, click Check for updates.
4.The System Update Readiness Tool (KB947821) is offered, only when there is a problem that the tool could resolve.
Click Install updates

[noknojon]

1.Open Computer by clicking the Start button , and then clicking Computer.
2.Right-click the drive that you want to check, and then click Properties.
3.Click the Tools tab, and then, under Error-checking, click Check now. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

To check for both file errors and physical errors, select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors.
4.Click Start. Then Reboot your computer -
Depending on the size of your drive, this might take a while. For best results, don't use your computer for any other tasks while it is checking for errors.

To download and install the System Update Readiness Tool, follow these steps: Click here to show/hide solution
1.Click Start, and then click Control Panel.
2.If you use Windows 7, click System and Security. If you use Windows Vista, click Security.
3.Under Windows Update, click Check for updates.
4.The System Update Readiness Tool (KB947821) is offered, only when there is a problem that the tool could resolve.
Click Install updates

[hog883]

Thanks for your help. I have done the above but still have the same problem. Yours Reg

[happyrock]

try this...go here...click on the run now button to run the automatic fix

nojoy...
Open the Windows Update troubleshooter by clicking the Start button , and then clicking Control Panel. In the search box, type troubleshooter, and then click Troubleshooting. Under System and Security, click Fix problems with Windows Update.

[hog883]

Hi thanks for help. I have done all the above but still unable to download updates. Says windows is unable to search for updates. Cheers Reg

[happyrock]

lets check the hard drive first
HOW TO RUN CHKDSK /R ON WINDOWS 7 here...

put a check in both boxes
automatically fix file system errors
scan for and attempt recovery of bad sectors
then click on start...

you will receive a message asking if you wish to schedule a scan. Accepting this will perform the scan next time you restart your PC

click on y and press enter then reboot
then try updating again...
nojoy

lets try sfc /scannow...
Click on start...type in cmd...right click on Cmd.exe and click on Run as administrator.

In the elevated command prompt, type sfc /scannow and press Enter

The sfc /scannow command (System File Checker) scans the integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible.

[hog883]

Thanks once again. I have tried to do as you suggest & get the folowing message. Windows resource protection could not perform the requested operation.

[happyrock]

we need to see the CHKDSK Log
Go to Start and type in eventvwr.msc...press Enter
Expand the Windows logs heading, then select the Application log file entry.
Double click on the Source column header.
Scroll down the list until you find the Chkdsk entry
(wininit for Win7)
(winlogon for XP).

Copy/paste the results into your next post.

[hog883]

Thanks once again here os the log you ask for.
Log Name: Application
Source: Microsoft-Windows-Wininit
Date: 18/08/2012 16:50:44
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Reg-PC
Description:


Checking file system on C:
The type of the file system is NTFS.
Volume label is Reg's drive.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
453376 file records processed.

File verification completed.
1007 large file records processed.

0 bad file records processed.

4 EA records processed.

106 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 5)...
575692 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 5)...
453376 file SDs/SIDs processed.

Cleaning up 1396 unused index entries from index $SII of file 0x9.
Cleaning up 1396 unused index entries from index $SDH of file 0x9.
Cleaning up 1396 unused security descriptors.
CHKDSK is compacting the security descriptor stream
61159 data files processed.

CHKDSK is verifying Usn Journal...
34924416 USN bytes processed.

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
453360 files processed.

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
40279072 free clusters processed.

Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
Correcting errors in the Volume Bitmap.
Windows has made corrections to the file system.

614644055 KB total disk space.
452776792 KB in 381182 files.
177116 KB in 61162 indexes.
0 KB in bad sectors.
573859 KB in use by the system.
65536 KB occupied by the log file.
161116288 KB available on disk.

4096 bytes in each allocation unit.
153661013 total allocation units on disk.
40279072 allocation units available on disk.

Internal Info:
00 eb 06 00 ee bf 06 00 eb e3 08 00 00 00 00 00 ................
ea ae 01 00 6a 00 00 00 00 00 00 00 00 00 00 00 ....j...........
60 62 09 00 50 01 07 00 50 01 07 00 00 00 07 00 `b..P...P.......

Windows has finished checking your disk.
Please wait while your computer restarts.

Event Xml:
<Event xmlns="http://schemas.micro.../events/event">
<System>
<Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-08-18T15:50:44.000000000Z" />
<EventRecordID>136365</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>Reg-PC</Computer>
<Security />
</System>
<EventData>
<Data>

Checking file system on C:
The type of the file system is NTFS.
Volume label is Reg's drive.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
453376 file records processed.

File verification completed.
1007 large file records processed.

0 bad file records processed.

4 EA records processed.

106 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 5)...
575692 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 5)...
453376 file SDs/SIDs processed.

Cleaning up 1396 unused index entries from index $SII of file 0x9.
Cleaning up 1396 unused index entries from index $SDH of file 0x9.
Cleaning up 1396 unused security descriptors.
CHKDSK is compacting the security descriptor stream
61159 data files processed.

CHKDSK is verifying Usn Journal...
34924416 USN bytes processed.

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
453360 files processed.

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
40279072 free clusters processed.

Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
Correcting errors in the Volume Bitmap.
Windows has made corrections to the file system.

614644055 KB total disk space.
452776792 KB in 381182 files.
177116 KB in 61162 indexes.
0 KB in bad sectors.
573859 KB in use by the system.
65536 KB occupied by the log file.
161116288 KB available on disk.

4096 bytes in each allocation unit.
153661013 total allocation units on disk.
40279072 allocation units available on disk.

Internal Info:
00 eb 06 00 ee bf 06 00 eb e3 08 00 00 00 00 00 ................
ea ae 01 00 6a 00 00 00 00 00 00 00 00 00 00 00 ....j...........
60 62 09 00 50 01 07 00 50 01 07 00 00 00 07 00 `b..P...P.......

Windows has finished checking your disk.
Please wait while your computer restarts.
</Data>
</EventData>
</Event>

[happyrock]

great the hard drive is good...
what happens when you try sfc /scannow.

[hog883]

Thanks again. When I try to run sfc/scannow I get the message windows resource protection could not perform the requested operation.

[happyrock]

if sfc fails its time for Win7's no-reformat, nondestructive reinstall

guide is here

[hog883]

Thanks once again. I have done all my back up etc & ready to go. When I try to uninstall the SP1 its not listed in updates, in fact updates is empty. I have service pack 1 installed as it tells me this. If i try to remove it manualy using(wusa.exe /uninstall /kb:976932) I get a installer encountered error 0x000fff catastrophic failure. Hope this is not bad news. Cheers once again Reg