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Browsers wont go to Hotmail, Dell, ebay & others

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Joined: 31-May 05
Member No.: 60,875
Operating System:
Windows XP SP2


I am putting this post here at the suggestion of Major Payne :D(thank you, Major!!!)

Have Windows XP Prof. SP 2
Pentium III
D-Link DI-624 router
cable connection provided by Cebridge.net

Trying to go to hotmail log-in and other sites, receive:
"page cannot be displayed" (IE)
"cannot find server " ( Mozilla Firefox)
"Action Canceled" or "Page cannot be displayed" (Smart Explorer, evaluation version)

Sites that cannot be accessed:

microsoft sites, except the microsoft homepage loads
microsoft updates
hotmail.com, hotmail.msn.com
ebay except homepage loads
dell, all sites!
msn.com works sometimes
msn.com works sometimes :help:

Windows Inst. Messenger doesn't work. MS reports that it cannot do troubleshooting


So I tried a lot of stuff, ok? Here's most of it:

Remote assistance does not work.
says messenger not installed! (has been working fine or my 16-yr old daughter would have mutinied on me long ago) Link for installing brings up error page (page cannot be displayed)

Cannot Windows XP restore to any available date !! :help:

Direct connected modem, did not go through router, makes no difference.:)

Secure sites work ok :help:

ISP walked me through a settings check, including LAN settings. took me through pings, ipconfig renew, resetting modem and router.

ISP is Cebridge.net and they had an outage here May 15 right about the same time as when the problems started. COINCIDENCE???

Cebridge sent out a tech who checked the connection with his computer and said the problem lies in some setting somewhere within the bowels of my computer. He said let him know what the problem is when I find it!

Did these:
did netsh int reset all and ipconfig/flushdns

Tried "automatically detect settings"

Told tools-options that the sites were trusted sites

Tried disabling all of the following:
Content advisor (remains disabled)
Norton Anti-Virus in Systemworks 2003 (remains disabled)
WindowsFirewall, currently enabled
Microsoft Anti-spyware real-time protection, currently enabled
Spyware Dr OnGuard
Disabled all at once, too!
:tazz: :tazz: ;)

Javascript enabled
SSL 2.0 and 3.0 are checked

No restrictions found under
HKEY_CURRENT_USER/Software/Policies/Microsoft/Internet Explorer

only 2 items there:
(Default) value = REG_SZ
Homepage value = REG_DWORD

Ran the WinSockFix utility even though I can connect.

DL'd and ran CleanUp!, which I initially thought would be superfluous, seeing as how MS has the disk cleanup utikity over there in accessories/system tools. Wow, lots of other stuff there came off like all those IE temp items. Thank you for a great utility!

Step One: Scan for Spyware/Adware
Well, I have already scanned with PC Cillin (since uninstalled) Spybot, Spyware DR and MS Antispyware beta version. IE plug in keeps coming back.
Ad-aware SE -Had this long ago and re-installed the latest version, then did updates.
All settings as recommended in your must_read_this_before_posting

Saved the log file but is not posted here.

Marked everything for removal and supposedly got rid of it.

CWShredder Cool Web Search was not found :)

Have had Spybot for years now. Updated, ran scan.

Rogue/Suspect Anti-Spyware Products & Web Sites. Did not recognize any to
be on my computer..

Ewido Security Suite - did not do. Have Norton System Works 2003 with virus definition updates subscription till this fall. However, they have stopped supporting the product and making updates!!! Stinkers!! I paid for another year on that thing!
;) :P

Trend Housecall - did this scan. No viruses.:)

Panda Activescan - did this scan. No viruses.:)

AVG Well, dear Geeks, what do you think? chuck Norton and get this one???? :help:

TDS-3 - DL's and scanned. No trojans.:no:

Step Three: Windows Updates
Well, this is one of the sites that I cannot access (page cannot be displayed) but prior to my problems I had automatic updates, so I shouldn't be out of date.

Step Four: Reboot - Test
Not working yet.


Here's the log

Logfile of HijackThis v1.99.1
Scan saved at 9:18:50 PM, on 6/4/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\Program Files\Winamp\winampa.exe
C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-us\msnappau.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Spyware Doctor\swdoctor.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\ArtecUSB\ScanPanel\ScnPanel.exe
C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\Playlist.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Adobe\Acrobat 6.0\Reader\AcroRd32.exe
C:\Program Files\Norton SystemWorks\Process Viewer\PrcView.exe
C:\Program Files\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://pccreg.antivi...0&VID=&PID=CIC0
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {CB5B2BC6-F957-4D8A-BE67-83F3EC58BA01} - (no file)
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [RoxioEngineUtility] "C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"
O4 - HKLM\..\Run: [RoxioAudioCentral] "C:\Program Files\Roxio\Easy CD Creator 6\AudioCentral\RxMon.exe"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe
O4 - HKLM\..\Run: [WinampAgent] C:\Program Files\Winamp\winampa.exe
O4 - HKLM\..\Run: [msnappau] "C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-us\msnappau.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\RunOnce: [MicrosoftAntiSpywareCleaner] C:\Program Files\Microsoft AntiSpyware\gcASCleaner.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - HKCU\..\Run: [SpySweeper] "C:\RECYCLER\NPROTECT\00296607.EXE" /0
O4 - Global Startup: ScanPanel.lnk = C:\Program Files\ArtecUSB\ScanPanel\ScnPanel.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O15 - Trusted Zone: www.msn.com
O15 - Trusted Zone: www.hotmail.msn.com
O15 - Trusted Zone: http://www.paypal.com
O15 - Trusted Zone: http://www.realtor.com
O15 - Trusted Zone: http://www.rollanews.com
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....467&clcid=0x409
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft.../as5/asinst.cab
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1....loadManager.ocx
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pDownloader.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.h.../qdiagh.cab?326
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: GhostStartService - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~2\GHOSTS~2.EXE
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

Patiently awaiting your response, :tazz:

Thank you very, very much!!
This has been quite a headache!
jpetersen :D
Lebanon, MO, USA
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