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windows 7 will not boot, bsod and unable to repair


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#1
shannianni

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hi everyone,

a friend of mine asked me to look at her PC as it wouldnt load up and she needs this to get items for her wedding, the problem i noticed was when I started it up it said - window had to shut down, this could have been caused by a harware , software etc etc
the options given were - start up windows - repair windows, i ran through the repair process but it came back with, windows could not repair "windows will now restart

after this a BSOD came up.

if i booted and done advanced boot and selected - disable driver signature enforcement - windows then boots up with no errors.

i have ran
memtest - was ok
mbam - was clear
super antispyware - was ok

the only thing i can think of is there a dodgy driver present or a virus stopping the drivers from loading properly causing the BSOD?

also when i looked at the system restore there was no restore points available,



many thanks for your time.
(knew i should have finished my training :upset: )



many thanks

ian aka shannianni

Edited by shannianni, 22 August 2012 - 09:52 AM.

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#2
Macboatmaster

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Send this please and lets see what that BSOD mini dump says
Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.



also when i looked at the system restore there was no restore points available,


Please clarify if you mean there were NO restore points, or did Windows simply report that there were no restore points that could fix the error.

If you mean there are NO restore points please check that system restore is turned on - start (windows button) right click computer, properties and then in left pane, system protection
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#3
shannianni

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Hi

Many thanks for your reply, I have downloaded the zip file and extracted it, it contains
Bluescreenview.exe
BlueScreenView.chm
readme.txt

I double click on the .exe file and a box pops up saying – bluescreenview - c:\windows\minidump – at the top with 2 panes underneath.

How do you run it as nothing happens and there are no buttons to make it run, am I doing something wrong?

Edited by shannianni, 24 August 2012 - 05:56 AM.

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#4
Macboatmaster

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I apologise, that I have not seen your response.
Normally I receive an email motification of your response.
If I did I have missed it
I am sorry




Description
BlueScreenView scans all your minidump files created during 'blue screen of death' crashes, and displays the information about all crashes in one table. For each crash, BlueScreenView displays the minidump filename, the date/time of the crash, the basic crash information displayed in the blue screen (Bug Check Code and 4 parameters), and the details of the driver or module that possibly caused the crash (filename, product name, file description, and file version).
For each crash displayed in the upper pane, you can view the details of the device drivers loaded during the crash in the lower pane. BlueScreenView also mark the drivers that their addresses found in the crash stack, so you can easily locate the suspected drivers that possibly caused the crash.

Posted Image Posted Image

So with that on the desktop you follow the rest of the instructions
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
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#5
shannianni

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Many thanks for the reply, im sorry for the delay, my friend is not back till tonight so I will do this tomorrow and post shortly after.once again thank you
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#6
Macboatmaster

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Thanks

Once again my apologies for missing your first response
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#7
shannianni

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Hi many thanks for your patience, unfortunately my friend now just wants to get a new one and not get this one repaired.
I’m sorry for wasting your time with this.

Once again many thanks for your time

Ian

Edited by shannianni, 06 September 2012 - 05:37 AM.

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#8
Macboatmaster

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Thanks for posting to update us
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