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fbi virus and spr/tool.keygen.bg alert


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#1
ddday

ddday

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Hi guys,
I'm working on an HP Pavilion Notebook for a true non-computer savvy person. He has the FBI virus at least. I've run clean-up, super anti-spyware and Malwarebytes and removed a bunch of stuff. i will paste MBAM log. Avira keeps popping up with an alert for "spr/tool.keygen.bg". I am going to follow the removal instructions and wait for more feedback/instructions from you. thanks in advance.

ddday

MBAM log:

Malwarebytes Anti-Malware 1.62.0.1300
www.malwarebytes.org

Database version: v2012.08.21.13

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Stephen Sullivan :: STEPHENSULLI-PC [administrator]

8/22/2012 12:39:15 AM
mbam-log-2012-08-22 (00-39-15).txt

Scan type: Full scan (C:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 377197
Time elapsed: 1 hour(s), 32 minute(s), 18 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 1
C:\sysproc.bin (Trojan.SpyEyes.R) -> Quarantined and deleted successfully.

Files Detected: 2
C:\Users\Stephen Sullivan\AppData\Local\{b55a851f-09b0-43a2-4943-3c54d4ee3831}\U\[email protected] (RootKit.0Access.H) -> Quarantined and deleted successfully.
C:\sysproc.bin\EF12ADF146B63EE (Trojan.SpyEyes.R) -> Quarantined and deleted successfully.

(end)
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#2
ddday

ddday

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Hello,

I ran the OTL quick scan. here is the log file. If you need any other info, please let me know. thanks!!

OTL logfile created on: 8/22/2012 9:05:58 PM - Run 1
OTL by OldTimer - Version 3.2.58.1 Folder = C:\Users\Stephen Sullivan\Desktop\virus removal
64bit- Home Premium Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation
Internet Explorer (Version = 9.0.8112.16421)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

3.75 Gb Total Physical Memory | 2.00 Gb Available Physical Memory | 53.37% Memory free
7.49 Gb Paging File | 4.93 Gb Available in Paging File | 65.75% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 451.48 Gb Total Space | 399.62 Gb Free Space | 88.51% Space Free | Partition Type: NTFS
Drive D: | 14.28 Gb Total Space | 2.15 Gb Free Space | 15.06% Space Free | Partition Type: NTFS

Computer Name: STEPHENSULLI-PC | User Name: Stephen Sullivan | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Quick Scan | Include 64bit Scans
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - [2012/08/22 21:00:55 | 000,596,480 | ---- | M] (OldTimer Tools) -- C:\Users\Stephen Sullivan\Desktop\virus removal\OTL.exe
PRC - [2012/08/22 20:10:55 | 000,086,224 | ---- | M] (Avira Operations GmbH & Co. KG) -- C:\Program Files (x86)\Avira\AntiVir Desktop\sched.exe
PRC - [2012/08/22 20:10:54 | 000,465,360 | ---- | M] (Avira Operations GmbH & Co. KG) -- C:\Program Files (x86)\Avira\AntiVir Desktop\avwebgrd.exe
PRC - [2012/08/22 20:10:54 | 000,375,760 | ---- | M] (Avira Operations GmbH & Co. KG) -- C:\Program Files (x86)\Avira\AntiVir Desktop\avmailc.exe
PRC - [2012/08/22 20:10:54 | 000,348,664 | ---- | M] (Avira Operations GmbH & Co. KG) -- C:\Program Files (x86)\Avira\AntiVir Desktop\avgnt.exe
PRC - [2012/08/22 20:10:54 | 000,110,032 | ---- | M] (Avira Operations GmbH & Co. KG) -- C:\Program Files (x86)\Avira\AntiVir Desktop\avguard.exe
PRC - [2012/08/22 20:09:09 | 000,182,224 | ---- | M] (Avira Operations GmbH & Co. KG) -- C:\ProgramData\Avira\AntiVir Desktop\TEMP\SELFUPDATE\avrestart.exe
PRC - [2012/08/21 22:16:24 | 000,686,792 | ---- | M] (Adobe Systems Incorporated) -- C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_3_300_271_ActiveX.exe
PRC - [2012/07/03 13:46:42 | 000,973,488 | ---- | M] (Malwarebytes Corporation) -- C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
PRC - [2010/04/10 09:03:46 | 000,077,824 | ---- | M] () -- C:\Windows\KMService.exe
PRC - [2009/01/21 18:23:16 | 000,210,216 | ---- | M] (CyberLink Corp.) -- C:\Program Files (x86)\Hewlett-Packard\Media\TV\TVAgent.exe
PRC - [2008/12/25 16:41:20 | 000,189,736 | ---- | M] (CyberLink) -- C:\Program Files (x86)\Hewlett-Packard\TouchSmart\Media\Kernel\CLML\CLMLSvc.exe
PRC - [2008/12/25 16:41:16 | 001,316,136 | ---- | M] (CyberLink Corp.) -- C:\Program Files (x86)\Hewlett-Packard\TouchSmart\Media\TSMAgent.exe
PRC - [2008/12/02 21:28:22 | 000,365,952 | ---- | M] () -- C:\Program Files (x86)\SMINST\BLService.exe
PRC - [2008/11/28 21:04:26 | 001,148,200 | ---- | M] (CyberLink Corp.) -- C:\Program Files (x86)\Hewlett-Packard\Media\DVD\DVDAgent.exe
PRC - [2008/11/26 20:13:08 | 000,296,320 | ---- | M] () -- C:\Program Files (x86)\Hewlett-Packard\Media\TV\Kernel\TV\TVCapSvc.exe
PRC - [2008/11/26 20:13:08 | 000,116,096 | ---- | M] () -- C:\Program Files (x86)\Hewlett-Packard\Media\TV\Kernel\TV\TVSched.exe
PRC - [2003/04/18 19:06:26 | 000,008,192 | ---- | M] () -- C:\Windows\SysWOW64\srvany.exe


========== Modules (No Company Name) ==========

MOD - [2012/06/13 22:16:56 | 014,340,608 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\PresentationFramewo#\e717a230496832656b05b515eb9f3bc5\PresentationFramework.ni.dll
MOD - [2012/06/13 22:16:37 | 012,436,480 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Windows.Forms\7b7fbe651c6e72f12099a298654c9594\System.Windows.Forms.ni.dll
MOD - [2012/06/13 22:16:27 | 001,591,808 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Drawing\6bb439b3f87736d3248ae27d43e2c0d6\System.Drawing.ni.dll
MOD - [2012/06/13 22:16:23 | 012,237,824 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\PresentationCore\14a87218ea49639f38097e278b98a3da\PresentationCore.ni.dll
MOD - [2012/05/26 08:22:02 | 000,368,128 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\PresentationFramewo#\8e56489276063ededde74e597a121df3\PresentationFramework.Aero.ni.dll
MOD - [2012/05/26 08:20:26 | 003,347,968 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\WindowsBase\46fce56db7685a586d3eeb7c373e3c1c\WindowsBase.ni.dll
MOD - [2012/05/26 08:20:07 | 001,051,136 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Management\9b2f17fb61b7197f2a04108f5d1a1cc6\System.Management.ni.dll
MOD - [2012/05/26 08:17:33 | 006,611,456 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Data\f3814b488d9e083cbbc623e01b389f09\System.Data.ni.dll
MOD - [2012/05/26 08:17:14 | 000,771,584 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Runtime.Remo#\03dee80574f4ec770b6f77ca030ded6c\System.Runtime.Remoting.ni.dll
MOD - [2012/05/25 15:45:09 | 000,628,224 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.EnterpriseSe#\168755d010e5a96ac940b0ddd27616a4\System.EnterpriseServices.ni.dll
MOD - [2012/05/25 15:45:09 | 000,627,200 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Transactions\80fae9f16f80075535e72458ef293f7a\System.Transactions.ni.dll
MOD - [2012/05/25 15:45:09 | 000,280,064 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.EnterpriseSe#\168755d010e5a96ac940b0ddd27616a4\System.EnterpriseServices.Wrapper.dll
MOD - [2012/05/25 15:44:49 | 005,452,800 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Xml\ba3d70b651454c7d49b407b93663bfed\System.Xml.ni.dll
MOD - [2012/05/25 15:44:43 | 000,971,264 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Configuration\cfa9c506bfb9254c89dace7b83bc9f9d\System.Configuration.ni.dll
MOD - [2012/05/25 08:00:37 | 007,967,232 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System\ce9ff6baf9053ed2ed673d948179195c\System.ni.dll
MOD - [2012/05/25 08:00:28 | 011,492,864 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\mscorlib\acfc1391e45fedd2a359778ea57d914c\mscorlib.ni.dll
MOD - [2011/03/17 00:11:16 | 004,297,568 | ---- | M] () -- C:\Program Files (x86)\Common Files\microsoft shared\OFFICE14\Cultures\OFFICE.ODF
MOD - [2010/11/20 00:12:59 | 000,113,664 | ---- | M] () -- C:\Windows\assembly\GAC_32\System.EnterpriseServices\2.0.0.0__b03f5f7f11d50a3a\System.EnterpriseServices.Wrapper.dll
MOD - [2010/11/04 21:58:05 | 002,927,616 | ---- | M] () -- C:\Windows\assembly\GAC_32\System.Data\2.0.0.0__b77a5c561934e089\System.Data.dll
MOD - [2010/10/20 15:45:26 | 008,801,120 | ---- | M] () -- C:\Program Files (x86)\Microsoft Office\Office14\1033\GrooveIntlResource.dll
MOD - [2009/07/13 21:15:45 | 000,364,544 | ---- | M] () -- C:\Windows\SysWOW64\msjetoledb40.dll
MOD - [2009/06/10 17:23:19 | 000,261,632 | ---- | M] () -- C:\Windows\assembly\GAC_32\System.Transactions\2.0.0.0__b77a5c561934e089\System.Transactions.dll
MOD - [2008/12/25 16:41:24 | 000,881,960 | ---- | M] () -- C:\Program Files (x86)\Hewlett-Packard\TouchSmart\Media\Kernel\CLML\CLMediaLibrary.dll
MOD - [2008/11/26 20:13:08 | 000,263,560 | ---- | M] () -- C:\Program Files (x86)\Hewlett-Packard\Media\TV\Kernel\TV\CLCapEngine.dll
MOD - [2008/11/26 20:13:08 | 000,124,288 | ---- | M] () -- C:\Program Files (x86)\Hewlett-Packard\Media\TV\Kernel\TV\CLSchMgr.dll
MOD - [2008/11/26 20:13:08 | 000,038,184 | ---- | M] () -- C:\Program Files (x86)\Hewlett-Packard\Media\TV\Kernel\TV\CLCapSvcps.dll
MOD - [2008/11/26 20:13:06 | 000,349,480 | ---- | M] () -- C:\Program Files (x86)\Hewlett-Packard\Media\TV\Kernel\TV\CLTinyDB.dll
MOD - [2008/11/18 14:03:14 | 000,032,768 | ---- | M] () -- C:\Program Files (x86)\Hewlett-Packard\HP Advisor\Content.XmlSerializers.dll
MOD - [2008/11/18 13:57:08 | 000,007,168 | ---- | M] () -- C:\Program Files (x86)\Hewlett-Packard\HP Advisor\RemotingClient.dll
MOD - [2008/11/18 13:57:06 | 000,057,344 | ---- | M] () -- C:\Program Files (x86)\Hewlett-Packard\HP Advisor\Pillars\PCAlerts\PCAlertsPillar.dll
MOD - [2008/11/18 13:56:58 | 000,118,784 | ---- | M] () -- C:\Program Files (x86)\Hewlett-Packard\HP Advisor\ECLibrary.dll
MOD - [2008/11/18 13:56:56 | 000,010,240 | ---- | M] () -- C:\Program Files (x86)\Hewlett-Packard\HP Advisor\MessagingClients.dll
MOD - [2008/11/18 13:56:40 | 000,040,960 | ---- | M] () -- C:\Program Files (x86)\Hewlett-Packard\HP Advisor\MessagingServer.dll
MOD - [2008/11/18 13:56:40 | 000,028,672 | ---- | M] () -- C:\Program Files (x86)\Hewlett-Packard\HP Advisor\MessagingMessages.dll
MOD - [2008/11/18 13:56:40 | 000,005,632 | ---- | M] () -- C:\Program Files (x86)\Hewlett-Packard\HP Advisor\MessagingInterface.dll
MOD - [2008/09/15 10:13:38 | 000,028,672 | ---- | M] () -- C:\Program Files (x86)\CyberLink\Shared files\richvideops.dll
MOD - [2007/08/14 16:59:54 | 006,365,184 | ---- | M] () -- C:\Program Files (x86)\Common Files\LightScribe\QtGui4.dll
MOD - [2007/07/12 16:55:52 | 000,131,072 | ---- | M] () -- C:\Program Files (x86)\Common Files\LightScribe\plugins\imageformats\qjpeg4.dll
MOD - [2007/07/12 16:55:28 | 001,581,056 | ---- | M] () -- C:\Program Files (x86)\Common Files\LightScribe\QtCore4.dll


========== Win32 Services (SafeList) ==========

SRV:64bit: - [2011/08/11 19:38:04 | 000,140,672 | ---- | M] (SUPERAntiSpyware.com) [Auto | Running] -- C:\Program Files\SUPERAntiSpyware\SASCore64.exe -- (!SASCORE)
SRV:64bit: - [2010/03/23 14:53:06 | 000,247,808 | ---- | M] (IDT, Inc.) [Auto | Running] -- C:\Windows\SysNative\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_960c1f056a541068\stacsv64.exe -- (STacSV)
SRV:64bit: - [2009/08/18 02:36:20 | 000,203,264 | ---- | M] (AMD) [Auto | Running] -- C:\Windows\SysNative\atiesrxx.exe -- (AMD External Events Utility)
SRV:64bit: - [2009/07/13 21:41:27 | 001,011,712 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Program Files\Windows Defender\MpSvc.dll -- (WinDefend)
SRV:64bit: - [2009/03/02 18:42:58 | 000,089,600 | ---- | M] (Andrea Electronics Corporation) [Auto | Running] -- C:\Windows\SysNative\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_960c1f056a541068\AESTSr64.exe -- (AESTFilters)
SRV:64bit: - [2008/03/18 19:25:40 | 000,023,040 | ---- | M] (Hewlett-Packard Corporation) [Auto | Running] -- C:\Windows\SysNative\hpservice.exe -- (hpsrv)
SRV - [2012/08/22 20:10:55 | 000,086,224 | ---- | M] (Avira Operations GmbH & Co. KG) [Auto | Running] -- C:\Program Files (x86)\Avira\AntiVir Desktop\sched.exe -- (AntiVirSchedulerService)
SRV - [2012/08/22 20:10:54 | 000,465,360 | ---- | M] (Avira Operations GmbH & Co. KG) [Auto | Running] -- C:\Program Files (x86)\Avira\AntiVir Desktop\avwebgrd.exe -- (AntiVirWebService)
SRV - [2012/08/22 20:10:54 | 000,375,760 | ---- | M] (Avira Operations GmbH & Co. KG) [Auto | Running] -- C:\Program Files (x86)\Avira\AntiVir Desktop\avmailc.exe -- (AntiVirMailService)
SRV - [2012/08/22 20:10:54 | 000,110,032 | ---- | M] (Avira Operations GmbH & Co. KG) [Auto | Running] -- C:\Program Files (x86)\Avira\AntiVir Desktop\avguard.exe -- (AntiVirService)
SRV - [2012/08/21 22:16:26 | 000,250,056 | ---- | M] (Adobe Systems Incorporated) [On_Demand | Stopped] -- C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe -- (AdobeFlashPlayerUpdateSvc)
SRV - [2010/03/23 14:53:06 | 000,247,808 | ---- | M] (IDT, Inc.) [Auto | Running] -- C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_960c1f056a541068\STacSV64.exe -- (STacSV)
SRV - [2010/03/18 13:16:28 | 000,130,384 | ---- | M] (Microsoft Corporation) [Auto | Stopped] -- C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe -- (clr_optimization_v4.0.30319_32)
SRV - [2009/06/10 17:23:09 | 000,066,384 | ---- | M] (Microsoft Corporation) [Disabled | Stopped] -- C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe -- (clr_optimization_v2.0.50727_32)
SRV - [2009/03/02 18:42:58 | 000,089,600 | ---- | M] (Andrea Electronics Corporation) [Auto | Running] -- C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_960c1f056a541068\AESTSr64.exe -- (AESTFilters)
SRV - [2008/12/02 21:28:22 | 000,365,952 | ---- | M] () [Auto | Running] -- C:\Program Files (x86)\SMINST\BLService.exe -- (Recovery Service for Windows)
SRV - [2008/11/26 20:13:08 | 000,296,320 | ---- | M] () [Auto | Running] -- C:\Program Files (x86)\Hewlett-Packard\Media\TV\Kernel\TV\TVCapSvc.exe -- (TVCapSvc)
SRV - [2008/11/26 20:13:08 | 000,116,096 | ---- | M] () [Auto | Running] -- C:\Program Files (x86)\Hewlett-Packard\Media\TV\Kernel\TV\TVSched.exe -- (TVSched)
SRV - [2003/04/18 19:06:26 | 000,008,192 | ---- | M] () [Auto | Running] -- C:\Windows\SysWOW64\srvany.exe -- (KMService)


========== Driver Services (SafeList) ==========

DRV:64bit: - [2012/08/22 20:10:55 | 000,132,832 | ---- | M] (Avira GmbH) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\avipbb.sys -- (avipbb)
DRV:64bit: - [2012/08/22 20:10:55 | 000,098,848 | ---- | M] (Avira GmbH) [File_System | Auto | Running] -- C:\Windows\SysNative\drivers\avgntflt.sys -- (avgntflt)
DRV:64bit: - [2012/03/01 02:46:16 | 000,023,408 | ---- | M] (Microsoft Corporation) [Recognizer | Boot | Unknown] -- C:\Windows\SysNative\drivers\fs_rec.sys -- (Fs_Rec)
DRV:64bit: - [2011/10/11 15:06:39 | 000,027,760 | ---- | M] (Avira GmbH) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\avkmgr.sys -- (avkmgr)
DRV:64bit: - [2011/07/22 12:26:56 | 000,014,928 | ---- | M] (SUPERAdBlocker.com and SUPERAntiSpyware.com) [Kernel | System | Running] -- C:\Program Files\SUPERAntiSpyware\sasdifsv64.sys -- (SASDIFSV)
DRV:64bit: - [2011/07/12 17:55:18 | 000,012,368 | ---- | M] (SUPERAdBlocker.com and SUPERAntiSpyware.com) [Kernel | System | Running] -- C:\Program Files\SUPERAntiSpyware\saskutil64.sys -- (SASKUTIL)
DRV:64bit: - [2011/03/11 02:41:12 | 000,107,904 | ---- | M] (Advanced Micro Devices) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\amdsata.sys -- (amdsata)
DRV:64bit: - [2011/03/11 02:41:12 | 000,027,008 | ---- | M] (Advanced Micro Devices) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\amdxata.sys -- (amdxata)
DRV:64bit: - [2010/11/20 09:33:35 | 000,078,720 | ---- | M] (Hewlett-Packard Company) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\HpSAMD.sys -- (HpSAMD)
DRV:64bit: - [2010/11/20 07:07:05 | 000,059,392 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\TsUsbFlt.sys -- (TsUsbFlt)
DRV:64bit: - [2010/03/23 14:53:06 | 000,505,344 | ---- | M] (IDT, Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\stwrt64.sys -- (STHDA)
DRV:64bit: - [2009/10/09 02:41:02 | 001,394,176 | ---- | M] (Atheros Communications, Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\athrx.sys -- (athr)
DRV:64bit: - [2009/08/18 03:48:48 | 006,037,504 | ---- | M] (ATI Technologies Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\atikmdag.sys -- (atikmdag)
DRV:64bit: - [2009/07/13 21:52:20 | 000,194,128 | ---- | M] (AMD Technologies Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\amdsbs.sys -- (amdsbs)
DRV:64bit: - [2009/07/13 21:48:04 | 000,065,600 | ---- | M] (LSI Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\lsi_sas2.sys -- (LSI_SAS2)
DRV:64bit: - [2009/07/13 21:45:55 | 000,024,656 | ---- | M] (Promise Technology) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\stexstor.sys -- (stexstor)
DRV:64bit: - [2009/06/10 17:01:06 | 001,146,880 | ---- | M] (LSI Corp) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\agrsm64.sys -- (AgereSoftModem)
DRV:64bit: - [2009/06/10 16:34:33 | 003,286,016 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\evbda.sys -- (ebdrv)
DRV:64bit: - [2009/06/10 16:34:28 | 000,468,480 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\bxvbda.sys -- (b06bdrv)
DRV:64bit: - [2009/06/10 16:34:23 | 000,270,848 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\b57nd60a.sys -- (b57nd60a)
DRV:64bit: - [2009/06/10 16:31:59 | 000,031,232 | ---- | M] (Hauppauge Computer Works, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\hcw85cir.sys -- (hcw85cir)
DRV:64bit: - [2009/04/29 09:48:32 | 000,018,432 | ---- | M] (Hewlett-Packard Development Company, L.P.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\HpqKbFiltr.sys -- (HpqKbFiltr)
DRV:64bit: - [2008/11/10 15:26:30 | 000,184,832 | ---- | M] (Realtek Corporation ) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\Rtlh64.sys -- (RTL8169)
DRV:64bit: - [2008/07/21 06:53:04 | 000,145,496 | ---- | M] (JMicron Technology Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\jmcr.sys -- (JMCR)
DRV:64bit: - [2008/05/28 17:54:18 | 000,026,168 | ---- | M] (Advanced Micro Devices Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\usbfilter.sys -- (usbfilter)
DRV:64bit: - [2008/04/28 01:25:06 | 000,016,400 | ---- | M] (ATI Technologies Inc.) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\AtiPcie.sys -- (AtiPcie)
DRV:64bit: - [2008/03/27 15:10:56 | 000,026,984 | ---- | M] (Hewlett-Packard Corporation) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\hpdskflt.sys -- (hpdskflt)
DRV:64bit: - [2008/03/27 15:10:14 | 000,040,296 | ---- | M] (Hewlett-Packard Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\Accelerometer.sys -- (Accelerometer)
DRV:64bit: - [2008/01/24 09:24:24 | 000,060,928 | ---- | M] (ENE TECHNOLOGY INC.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\enecir.sys -- (enecir)
DRV:64bit: - [2008/01/18 07:31:30 | 000,320,560 | ---- | M] (Synaptics, Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\SynTP.sys -- (SynTP)
DRV - [2009/07/13 21:19:10 | 000,019,008 | ---- | M] (Microsoft Corporation) [File_System | On_Demand | Stopped] -- C:\Windows\SysWOW64\drivers\wimmount.sys -- (WIMMount)
DRV - [2008/11/28 21:04:24 | 000,146,928 | ---- | M] (CyberLink Corp.) [2010/03/28 12:38:50] [Kernel | Auto | Running] -- C:\Program Files (x86)\Hewlett-Packard\Media\DVD\000.fcl -- ({55662437-DA8C-40c0-AADA-2C816A897A49})


========== Standard Registry (SafeList) ==========


========== Internet Explorer ==========

IE:64bit: - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Local Page = %SystemRoot%\system32\blank.htm
IE:64bit: - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.h...avilion&pf=cnnb
IE:64bit: - HKLM\..\SearchScopes,DefaultScope = {AAD6DA22-25BC-4FCD-8B2F-49EAA35EA802}
IE:64bit: - HKLM\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/...ms}&FORM=IE8SRC
IE:64bit: - HKLM\..\SearchScopes\{AAD6DA22-25BC-4FCD-8B2F-49EAA35EA802}: "URL" = http://search.live.c...ms}&FORM=HPNTDF
IE:64bit: - HKLM\..\SearchScopes\{B6A17F2D-9610-496F-AB33-4D4EB6635CEB}: "URL" = http://www.ask.com/w...}&l=dis&o=ushpl
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
IE - HKLM\..\SearchScopes,DefaultScope = {AAD6DA22-25BC-4FCD-8B2F-49EAA35EA802}
IE - HKLM\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/...ms}&FORM=IE8SRC
IE - HKLM\..\SearchScopes\{AAD6DA22-25BC-4FCD-8B2F-49EAA35EA802}: "URL" = http://search.live.c...ms}&FORM=HPNTDF
IE - HKLM\..\SearchScopes\{B6A17F2D-9610-496F-AB33-4D4EB6635CEB}: "URL" = http://www.ask.com/w...}&l=dis&o=ushpl

IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Secondary Start Pages = [Binary data over 100 bytes]
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,StartPageCache = 1
IE - HKCU\..\SearchScopes,DefaultScope = {AAD6DA22-25BC-4FCD-8B2F-49EAA35EA802}
IE - HKCU\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/...Box&FORM=IE8SRC
IE - HKCU\..\SearchScopes\{8E6AF268-AF79-4150-A128-89417E57376A}: "URL" = http://websearch.ask...6-448FAEF6801F
IE - HKCU\..\SearchScopes\{AAD6DA22-25BC-4FCD-8B2F-49EAA35EA802}: "URL" = http://www.bing.com/...rc=IE-SearchBox
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

========== FireFox ==========

FF - user.js - File not found

FF:64bit: - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF:64bit: - HKLM\Software\MozillaPlugins\@microsoft.com/OfficeAuthz,version=14.0: C:\PROGRA~1\MICROS~2\Office14\NPAUTHZ.DLL (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@java.com/JavaPlugin: C:\Program Files (x86)\Java\jre6\bin\plugin2\npjp2.dll (Sun Microsystems, Inc.)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: c:\Program Files (x86)\Microsoft Silverlight\4.1.10329.0\npctrl.dll ( Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/OfficeAuthz,version=14.0: C:\PROGRA~2\MICROS~1\Office14\NPAUTHZ.DLL (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/SharePoint,version=14.0: C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WPF,version=3.5: C:\Windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\NPWPF.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=3: C:\Program Files (x86)\Google\Update\1.3.21.115\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=9: C:\Program Files (x86)\Google\Update\1.3.21.115\npGoogleUpdate3.dll (Google Inc.)
FF - HKCU\Software\MozillaPlugins\@talk.google.com/GoogleTalkPlugin: C:\Users\Stephen Sullivan\AppData\Roaming\Mozilla\plugins\npgoogletalk.dll (Google)
FF - HKCU\Software\MozillaPlugins\@talk.google.com/O3DPlugin: C:\Users\Stephen Sullivan\AppData\Roaming\Mozilla\plugins\npgtpo3dautoplugin.dll ()
FF - HKCU\Software\MozillaPlugins\@tools.google.com/Google Update;version=3: C:\Users\Stephen Sullivan\AppData\Local\Google\Update\1.3.21.115\npGoogleUpdate3.dll (Google Inc.)
FF - HKCU\Software\MozillaPlugins\@tools.google.com/Google Update;version=9: C:\Users\Stephen Sullivan\AppData\Local\Google\Update\1.3.21.115\npGoogleUpdate3.dll (Google Inc.)


[2011/11/27 12:11:37 | 000,000,000 | ---D | M] (No name found) -- C:\Users\Stephen Sullivan\AppData\Roaming\Mozilla\Extensions
[2011/11/27 12:11:37 | 000,000,000 | ---D | M] (No name found) -- C:\Users\Stephen Sullivan\AppData\Roaming\Mozilla\Extensions\58282EC3-9AC0-4ab3-9BC3-6362BA4F2F5E

========== Chrome ==========

CHR - homepage: http://www.google.com/
CHR - default_search_provider: Google (Enabled)
CHR - default_search_provider: search_url = {google:baseURL}search?{google:RLZ}{google:acceptedSuggestion}{google:originalQueryForSuggestion}{google:searchFieldtrialParameter}{google:instantFieldTrialGroupParameter}sourceid=chrome&ie={inputEncoding}&q={searchTerms}
CHR - default_search_provider: suggest_url = {google:baseSuggestURL}search?{google:searchFieldtrialParameter}{google:instantFieldTrialGroupParameter}client=chrome&hl={language}&q={searchTerms}
CHR - homepage: http://www.google.com/
CHR - plugin: Remoting Viewer (Enabled) = internal-remoting-viewer
CHR - plugin: Native Client (Enabled) = C:\Users\Stephen Sullivan\AppData\Local\Google\Chrome\Application\20.0.1132.57\ppGoogleNaClPluginChrome.dll
CHR - plugin: Chrome PDF Viewer (Enabled) = C:\Users\Stephen Sullivan\AppData\Local\Google\Chrome\Application\20.0.1132.57\pdf.dll
CHR - plugin: Shockwave Flash (Enabled) = C:\Users\Stephen Sullivan\AppData\Local\Google\Chrome\Application\20.0.1132.57\gcswf32.dll
CHR - plugin: Shockwave Flash (Disabled) = C:\Users\Stephen Sullivan\AppData\Local\Google\Chrome\User Data\PepperFlash\11.1.31.203\pepflashplayer.dll
CHR - plugin: Adobe Acrobat (Enabled) = C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Browser\nppdf32.dll
CHR - plugin: Google Talk Plugin (Enabled) = C:\Users\Stephen Sullivan\AppData\Roaming\Mozilla\plugins\npgoogletalk.dll
CHR - plugin: Google Talk Plugin Video Accelerator (Enabled) = C:\Users\Stephen Sullivan\AppData\Roaming\Mozilla\plugins\npgtpo3dautoplugin.dll
CHR - plugin: Microsoft Office 2010 (Enabled) = C:\PROGRA~2\MICROS~1\Office14\NPAUTHZ.DLL
CHR - plugin: Microsoft Office 2010 (Enabled) = C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL
CHR - plugin: Google Update (Enabled) = C:\Program Files (x86)\Google\Update\1.3.21.111\npGoogleUpdate3.dll
CHR - plugin: Java™ Platform SE 6 U31 (Enabled) = C:\Program Files (x86)\Java\jre6\bin\plugin2\npjp2.dll
CHR - plugin: Windows Presentation Foundation (Enabled) = C:\Windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\NPWPF.dll
CHR - plugin: Silverlight Plug-In (Enabled) = c:\Program Files (x86)\Microsoft Silverlight\4.1.10329.0\npctrl.dll
CHR - Extension: YouTube = C:\Users\Stephen Sullivan\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo\4.2.5_0\
CHR - Extension: Google Search = C:\Users\Stephen Sullivan\AppData\Local\Google\Chrome\User Data\Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf\0.0.0.19_0\
CHR - Extension: Gmail = C:\Users\Stephen Sullivan\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_0\

O1 HOSTS File: ([2006/09/18 17:37:24 | 000,000,761 | ---- | M]) - C:\Windows\SysNative\drivers\etc\hosts
O1 - Hosts: 127.0.0.1 localhost
O1 - Hosts: ::1 localhost
O2:64bit: - BHO: (Google Toolbar Helper) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
O2 - BHO: (Java™ Plug-In SSV Helper) - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll (Sun Microsystems, Inc.)
O3:64bit: - HKLM\..\Toolbar: (Google Toolbar) - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No CLSID value found.
O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {D4027C7F-154A-4066-A1AD-4243D8127440} - No CLSID value found.
O4:64bit: - HKLM..\Run: [SysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe (IDT, Inc.)
O4 - HKLM..\Run: [avgnt] C:\Program Files (x86)\Avira\AntiVir Desktop\avgnt.exe (Avira Operations GmbH & Co. KG)
O4 - HKLM..\Run: [CLMLServer for HP TouchSmart] C:\Program Files (x86)\Hewlett-Packard\TouchSmart\Media\Kernel\CLML\CLMLSvc.exe (CyberLink)
O4 - HKLM..\Run: [DVDAgent] C:\Program Files (x86)\Hewlett-Packard\Media\DVD\DVDAgent.exe (CyberLink Corp.)
O4 - HKLM..\Run: [StartCCC] C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe (Advanced Micro Devices, Inc.)
O4 - HKLM..\Run: [TSMAgent] C:\Program Files (x86)\Hewlett-Packard\TouchSmart\Media\TSMAgent.exe (CyberLink Corp.)
O4 - HKLM..\Run: [UCam_Menu] C:\Program Files (x86)\Hewlett-Packard\Media\Webcam\MUITransfer\MUIStartMenu.exe (CyberLink Corp.)
O4 - HKLM..\Run: [UpdateLBPShortCut] C:\Program Files (x86)\CyberLink\LabelPrint\MUITransfer\MUIStartMenu.exe (CyberLink Corp.)
O4 - HKLM..\Run: [UpdateP2GoShortCut] C:\Program Files (x86)\CyberLink\Power2Go\MUITransfer\MUIStartMenu.exe (CyberLink Corp.)
O4 - HKLM..\Run: [UpdatePDIRShortCut] C:\Program Files (x86)\CyberLink\PowerDirector\MUITransfer\MUIStartMenu.exe (CyberLink Corp.)
O4 - HKLM..\Run: [UpdatePSTShortCut] C:\Program Files (x86)\CyberLink\DVD Suite\MUITransfer\MUIStartMenu.exe (CyberLink Corp.)
O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDrives = 0
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorAdmin = 5
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorUser = 3
O7 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDrives = 0
O10:64bit: - Protocol_Catalog9\Catalog_Entries64\000000000001 - C:\Program Files (x86)\Avira\AntiVir Desktop\avsda64.dll (Avira Operations GmbH & Co. KG)
O10:64bit: - Protocol_Catalog9\Catalog_Entries64\000000000002 - C:\Program Files (x86)\Avira\AntiVir Desktop\avsda64.dll (Avira Operations GmbH & Co. KG)
O10:64bit: - Protocol_Catalog9\Catalog_Entries64\000000000003 - C:\Program Files (x86)\Avira\AntiVir Desktop\avsda64.dll (Avira Operations GmbH & Co. KG)
O10:64bit: - Protocol_Catalog9\Catalog_Entries64\000000000004 - C:\Program Files (x86)\Avira\AntiVir Desktop\avsda64.dll (Avira Operations GmbH & Co. KG)
O10:64bit: - Protocol_Catalog9\Catalog_Entries64\000000000015 - C:\Program Files (x86)\Avira\AntiVir Desktop\avsda64.dll (Avira Operations GmbH & Co. KG)
O10 - Protocol_Catalog9\Catalog_Entries\000000000001 - C:\Program Files (x86)\Avira\AntiVir Desktop\avsda.dll (Avira Operations GmbH & Co. KG)
O10 - Protocol_Catalog9\Catalog_Entries\000000000002 - C:\Program Files (x86)\Avira\AntiVir Desktop\avsda.dll (Avira Operations GmbH & Co. KG)
O10 - Protocol_Catalog9\Catalog_Entries\000000000003 - C:\Program Files (x86)\Avira\AntiVir Desktop\avsda.dll (Avira Operations GmbH & Co. KG)
O10 - Protocol_Catalog9\Catalog_Entries\000000000004 - C:\Program Files (x86)\Avira\AntiVir Desktop\avsda.dll (Avira Operations GmbH & Co. KG)
O10 - Protocol_Catalog9\Catalog_Entries\000000000015 - C:\Program Files (x86)\Avira\AntiVir Desktop\avsda.dll (Avira Operations GmbH & Co. KG)
O15 - HKCU\..Trusted Ranges: Range1 ([http] in Local intranet)
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_31)
O16 - DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_07)
O16 - DPF: {CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_31)
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_31)
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} http://fpdownload2.m...ash/swflash.cab (Shockwave Flash Object)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 75.75.75.75 75.75.76.76
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{81509BBC-C8F8-42DE-A302-084D2A6CB173}: DhcpNameServer = 192.168.1.1
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{83FDD024-A0DF-4300-8CE7-B1EE36EF62EC}: DhcpNameServer = 75.75.75.75 75.75.76.76
O18:64bit: - Protocol\Handler\ms-help - No CLSID value found
O18:64bit: - Protocol\Handler\ms-itss - No CLSID value found
O20:64bit: - HKLM Winlogon: Shell - (Explorer.exe) - C:\Windows\explorer.exe (Microsoft Corporation)
O20:64bit: - HKLM Winlogon: UserInit - (C:\Windows\system32\userinit.exe) - C:\Windows\SysNative\userinit.exe (Microsoft Corporation)
O20:64bit: - HKLM Winlogon: VMApplet - (/pagefile) - File not found
O20 - HKLM Winlogon: Shell - (Explorer.exe) - C:\Windows\SysWow64\explorer.exe (Microsoft Corporation)
O20 - HKLM Winlogon: UserInit - (C:\Windows\system32\userinit.exe) - C:\Windows\SysWOW64\userinit.exe (Microsoft Corporation)
O20 - HKLM Winlogon: VMApplet - (/pagefile) - File not found
O24 - Desktop WallPaper: C:\Windows\Web\Wallpaper\Silhouette.jpg
O24 - Desktop BackupWallPaper: C:\Windows\Web\Wallpaper\Silhouette.jpg
O32 - HKLM CDRom: AutoRun - 1
O34 - HKLM BootExecute: (autocheck autochk *)
O35:64bit: - HKLM\..comfile [open] -- "%1" %*
O35:64bit: - HKLM\..exefile [open] -- "%1" %*
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O37:64bit: - HKLM\...com [@ = ComFile] -- "%1" %*
O37:64bit: - HKLM\...exe [@ = exefile] -- "%1" %*
O37 - HKLM\...com [@ = ComFile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*
O38 - SubSystems\\Windows: (ServerDll=winsrv:UserServerDllInitialization,3)
O38 - SubSystems\\Windows: (ServerDll=winsrv:ConServerDllInitialization,2)
O38 - SubSystems\\Windows: (ServerDll=sxssrv,4)

========== Files/Folders - Created Within 30 Days ==========

[2012/08/22 21:03:01 | 000,000,000 | ---D | C] -- C:\Users\Stephen Sullivan\Desktop\virus removal
[2012/08/22 00:34:31 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\TrendMicro
[2012/08/22 00:34:31 | 000,000,000 | ---D | C] -- C:\Users\Stephen Sullivan\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\HiJackThis
[2012/08/22 00:31:23 | 000,000,000 | ---D | C] -- C:\Users\Stephen Sullivan\AppData\Roaming\Avira
[2012/08/22 00:31:06 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Avira
[2012/08/22 00:30:48 | 000,132,832 | ---- | C] (Avira GmbH) -- C:\Windows\SysNative\drivers\avipbb.sys
[2012/08/22 00:30:48 | 000,098,848 | ---- | C] (Avira GmbH) -- C:\Windows\SysNative\drivers\avgntflt.sys
[2012/08/22 00:30:48 | 000,027,760 | ---- | C] (Avira GmbH) -- C:\Windows\SysNative\drivers\avkmgr.sys
[2012/08/22 00:30:47 | 000,000,000 | ---D | C] -- C:\ProgramData\Avira
[2012/08/22 00:30:47 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Avira
[2012/08/22 00:08:13 | 000,000,000 | ---D | C] -- C:\Windows\TEMP
[2012/08/21 22:34:16 | 000,000,000 | ---D | C] -- C:\Users\Stephen Sullivan\AppData\Roaming\SUPERAntiSpyware.com
[2012/08/21 22:32:27 | 000,000,000 | ---D | C] -- C:\ProgramData\SUPERAntiSpyware.com
[2012/08/21 21:55:07 | 000,000,000 | ---D | C] -- C:\Users\Stephen Sullivan\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\CleanUp!
[2012/08/21 21:55:02 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\CleanUp!
[2012/08/12 14:37:14 | 000,000,000 | -HSD | C] -- C:\found.000
[2012/08/09 23:49:43 | 000,000,000 | ---D | C] -- C:\Users\Stephen Sullivan\AppData\Roaming\Ihuqa
[2012/08/09 23:49:43 | 000,000,000 | ---D | C] -- C:\Users\Stephen Sullivan\AppData\Roaming\Acynap

========== Files - Modified Within 30 Days ==========

[2012/08/22 21:16:01 | 000,000,830 | ---- | M] () -- C:\Windows\tasks\Adobe Flash Player Updater.job
[2012/08/22 20:53:47 | 000,000,918 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineUA.job
[2012/08/22 20:36:04 | 000,000,952 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskUserS-1-5-21-765982679-408333620-322295061-1000UA.job
[2012/08/22 20:17:55 | 000,000,914 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineCore.job
[2012/08/22 20:15:18 | 000,010,048 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
[2012/08/22 20:15:18 | 000,010,048 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
[2012/08/22 20:10:55 | 000,132,832 | ---- | M] (Avira GmbH) -- C:\Windows\SysNative\drivers\avipbb.sys
[2012/08/22 20:10:55 | 000,098,848 | ---- | M] (Avira GmbH) -- C:\Windows\SysNative\drivers\avgntflt.sys
[2012/08/22 20:07:35 | 000,067,584 | --S- | M] () -- C:\Windows\bootstat.dat
[2012/08/22 20:07:02 | 3018,190,848 | -HS- | M] () -- C:\hiberfil.sys
[2012/08/22 08:00:27 | 000,432,984 | ---- | M] () -- C:\Windows\SysNative\FNTCACHE.DAT
[2012/08/22 00:31:06 | 000,002,062 | ---- | M] () -- C:\Users\Public\Desktop\Avira Control Center.lnk
[2012/07/31 11:10:40 | 000,000,900 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskUserS-1-5-21-765982679-408333620-322295061-1000Core.job

========== Files Created - No Company Name ==========

[2012/08/22 00:31:06 | 000,002,062 | ---- | C] () -- C:\Users\Public\Desktop\Avira Control Center.lnk
[2012/07/14 14:20:17 | 000,023,552 | ---- | C] () -- C:\Users\Stephen Sullivan\AppData\Local\{b55a851f-09b0-43a2-4943-3c54d4ee3831}\U\[email protected]
[2012/07/14 14:20:16 | 000,016,896 | ---- | C] () -- C:\Users\Stephen Sullivan\AppData\Local\{b55a851f-09b0-43a2-4943-3c54d4ee3831}\U\8000000[email protected]
[2012/05/14 14:30:30 | 000,077,824 | ---- | C] () -- C:\Windows\KMService.exe
[2012/05/14 14:30:30 | 000,008,192 | ---- | C] () -- C:\Windows\SysWow64\srvany.exe
[2012/01/13 17:58:31 | 000,002,048 | -HS- | C] () -- C:\Users\Stephen Sullivan\AppData\Local\{b55a851f-09b0-43a2-4943-3c54d4ee3831}\@
[2011/12/28 14:36:52 | 000,000,224 | ---- | C] () -- C:\Users\Stephen Sullivan\AppData\Roaming\wklnhst.dat
[2011/10/26 21:32:44 | 000,060,304 | ---- | C] () -- C:\Users\Stephen Sullivan\g2mdlhlpx.exe
[2011/05/11 20:14:54 | 000,256,512 | ---- | C] () -- C:\Windows\PEV.exe
[2011/05/11 20:14:54 | 000,098,816 | ---- | C] () -- C:\Windows\sed.exe
[2011/05/11 20:14:54 | 000,089,088 | ---- | C] () -- C:\Windows\MBR.exe
[2011/05/11 20:14:54 | 000,080,412 | ---- | C] () -- C:\Windows\grep.exe
[2011/05/11 20:14:54 | 000,068,096 | ---- | C] () -- C:\Windows\zip.exe
[2011/05/11 11:39:11 | 000,000,000 | ---- | C] () -- C:\Users\Stephen Sullivan\defogger_reenable

========== LOP Check ==========

[2012/08/09 23:49:43 | 000,000,000 | ---D | M] -- C:\Users\Stephen Sullivan\AppData\Roaming\Acynap
[2010/08/29 10:32:22 | 000,000,000 | ---D | M] -- C:\Users\Stephen Sullivan\AppData\Roaming\com.zoosk.Desktop.096E6A67431258A508A2446A847B240591D2C99B.1
[2012/08/11 13:44:14 | 000,000,000 | ---D | M] -- C:\Users\Stephen Sullivan\AppData\Roaming\Ihuqa
[2012/04/24 17:54:37 | 000,000,000 | ---D | M] -- C:\Users\Stephen Sullivan\AppData\Roaming\muvee Technologies
[2011/11/27 12:10:51 | 000,000,000 | ---D | M] -- C:\Users\Stephen Sullivan\AppData\Roaming\PC-Doctor, Inc
[2010/04/24 23:27:24 | 000,000,000 | ---D | M] -- C:\Users\Stephen Sullivan\AppData\Roaming\Singlesnet
[2012/01/13 02:34:02 | 000,000,000 | ---D | M] -- C:\Users\Stephen Sullivan\AppData\Roaming\Spotify
[2011/12/28 14:36:56 | 000,000,000 | ---D | M] -- C:\Users\Stephen Sullivan\AppData\Roaming\Template
[2010/11/09 08:20:06 | 000,000,000 | ---D | M] -- C:\Users\Stephen Sullivan\AppData\Roaming\Tific
[2012/07/17 15:38:36 | 000,032,604 | ---- | M] () -- C:\Windows\Tasks\SCHEDLGU.TXT

========== Purity Check ==========



< End of report >
  • 0

#3
RKinner

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This is the latest zero Access infection.

1. Open Avira AntiVir Personal. (There is likely an icon on your desktop, or in your system tray by the clock.)
2. Click the "Configuration" link on the main screen. This opens the configuration panel.
3. Check the "Expert mode" option.
4. Click on General > Security.
5. *Uncheck* the option titled "Protect files and registry entries from manipulation".
6. Click the "OK" button.
7. Reboot your computer.

Copy the text in the code box by highlighting and Ctrl + c

:OTL
IE - HKLM\..\SearchScopes\{B6A17F2D-9610-496F-AB33-4D4EB6635CEB}: "URL" = http://www.ask.com/w...}&l=dis&o=ushpl
IE - HKCU\..\SearchScopes\{8E6AF268-AF79-4150-A128-89417E57376A}: "URL" = http://websearch.ask...6-448FAEF6801F
O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No CLSID value found.
O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {D4027C7F-154A-4066-A1AD-4243D8127440} - No CLSID value found.
O15 - HKCU\..Trusted Ranges: Range1 ([http] in Local intranet)
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_31)
O16 - DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_07)
O16 - DPF: {CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_31)
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_31)
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} http://fpdownload2.m...ash/swflash.cab (Shockwave Flash Object)
[2012/08/09 23:49:43 | 000,000,000 | ---D | C] -- C:\Users\Stephen Sullivan\AppData\Roaming\Ihuqa
[2012/08/09 23:49:43 | 000,000,000 | ---D | C] -- C:\Users\Stephen Sullivan\AppData\Roaming\Acynap

:files
C:\Windows\KMService.exe
C:\Windows\Installer\{b55a851f-09b0-43a2-4943-3c54d4ee3831}
C:\Users\Stephen Sullivan\AppData\Local\{b55a851f-09b0-43a2-4943-3c54d4ee3831}
C:\Windows\assembly\GAC_32\Desktop.ini
C:\Windows\assembly\GAC_64\Desktop.ini

:reg
[HKEY_CLASSES_ROOT\CLSID\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InprocServer32]
""="%systemroot%\system32\wbem\wbemess.dll"
[-HKCU\Software\Classes\clsid\{b55a851f-09b0-43a2-4943-3c54d4ee3831}]

:Commands
[EMPTYFLASH]
[EMPTYJAVA]
[purity]
[Reboot]


then Rightclick on OTL and select Run As Administrator to start. Under the Custom Scans/Fixes box at the bottom, paste (ctrl +v) the text. Verify that you got it all and Then click the RUN FIX button (NOT THE QUICK SCAN button!) at the top
Let the program run unhindered, OTL will reboot the PC when it is done. Save the log and copy and paste it into a reply. This will also create a file winsock2.reg on your desktop. It is an insurance file. If you can't get on the Internet after the fix, try right clicking on the winsock2.reg and Merge then reboot. If that doesn't help then do a System Restore.
It appears that Old Timer is now hiding the log in c:\_OTL\RemovedFiles\082232012-some number.log.


Download aswMBR.exe ( 511KB ) to your desktop.
Right click aswMBR.exe and Run as Administrator
uncheck trace disk IO calls
Click the "Scan" button to start scan (Accept the Avast Engine)
On completion of the scan if the Fix button is enabled (not the FixMBR button) press it and then run a new scan and click save log, save it to your desktop and post in your next reply
If the Fix button is not enabled then just click save log, save it to your desktop and post in your next reply

ComboFix

:!: It must be saved to your desktop, do not run it from your browser:!:

:!: Disable your Antivirus software when downloading or running Combofix. If it has Script Blocking features, please disable these as well. See: http://www.bleepingc...opic114351.html


Download and Save this file -- to your Desktop -- from either of these two sources:
http://download.blee...Bs/ComboFix.exe
http://subs.geekstogo.com/ComboFix.exe

Rightclick on ComboFix and select Run As Administrator to start the program.



* :!: Important: Have no other programs running. Your Task Bar should be clear of any program entries including your Browser.


* A window may open with a series of Disclaimers. Accept the Disclaimers to start the fix.

A caution - Do not run Combofix more than once. Do not touch your mouse/keyboard until the scan has completed, as this may cause the process to stall or your computer to lock. The scan will temporarily disable your desktop, and if interrupted may leave your desktop disabled. If this occurs, please reboot to restore the desktop. Even when ComboFix appears to be doing nothing, look at your Drive light. If it is flashing, Combofix is still at work.

A file will be created at => C:\Combofix.txt. I'll need to see that in your reply.


Download TDSSKiller:
http://support.kaspe.../tdsskiller.exe
Save it to your desktop then run it.
Right click on TDSSKiller.exe and select Run As Administrator to start the program.

If TDSSKiller alerts you that the system needs to reboot, please consent.

Run TDSSKiller again but this time:
before you hit the Scan hit Change Parameters and check the two items under Additional Options. OK then Scan.
In this mode it is prone to false positives so do not change the SKIP option to DELETE unless it says TDSS.
When done, a log file should be created on your C: drive named "TDSSKiller.txt" please copy and paste the contents in your next reply.



Malwarebytes' Anti-Malware
:!: If you have a previous version of MalwareBytes', make sure it is up to date:!:
http://www.malwareby...lwarebytes_free

SAVE Malwarebytes' Anti-Malware to your desktop.

* Right-click mbam-setup.exe and select Run As Administrator to start the program.
* follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.

* Be sure that everything is checked, and click Remove Selected.

* When completed, a log will open in Notepad. Please save it to a convenient location.
* The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
* Post that log back here.


Right click on (My) Computer and select Manage (Continue) Then the Event Viewer. Next select Windows Logs. Right click on System and Clear Log, Clear. Repeat for Application.

Reboot.

Start, All Programs, Accessories then right click on Command Prompt and Run as Administrator. Then type (with an Enter after each line).

sfc  /scannow



(This will check your critical system files. If it asks for a CD and you don't have one or it doesn't like your CD just tell it to SKIP.)


1. Please download the Event Viewer Tool by Vino Rosso
http://images.malwar...om/vino/VEW.exe
and save it to your Desktop:
2. Right-click VEW.exe and Run AS Administrator
3. Under 'Select log to query', select:

* System
4. Under 'Select type to list', select:
* Error
* Warning


Then use the 'Number of events' as follows:


1. Click the radio button for 'Number of events'
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.


Please post the Output log in your next reply then repeat but select Application.


Copy the text in the code box:

DRIVES
nnetsvcs
%SYSTEMDRIVE%\*.exe
%systemroot%\assembly\GAC_32\*.ini
%systemroot%\assembly\GAC_64\*.ini
msconfig
safebootminimal
safebootnetwork
activex
drivers32
%SYSTEMDRIVE%\*.exe
%ALLUSERSPROFILE%\Application Data\*.exe
%APPDATA%\*.
/md5start
pnrpnsp.dll 
nwprovau.dll
nlaapi.dll
napinsp.dll
mswsock.dll
winrnr.dll
wshelper.dll
services.exe
atapi.sys
explorer.exe
winlogon.exe
Userinit.exe
svchost.exe
csrss.exe
PrintIsolationHost.exe
consrv.dll
/md5stop
%systemroot%\*. /mp /s
hklm\software\clients\startmenuinternet|command /rs
hklm\software\clients\startmenuinternet|command /64 /rs
%systemroot%\system32\*.dll /lockedfiles
%systemroot%\Tasks\*.job /lockedfiles
%systemroot%\system32\drivers\*.sys /lockedfiles
CREATERESTOREPOINT

Run OTL (Vista or Win 7 => right click and Run As Administrator)

Paste (Ctrl + v) the copied text in the box where it says Custom Scan/Fixes

Select the All option in the Extra Registry group then Run Scan.

You should get two logs. Please copy and paste both of them.


Download, Save and Run (win 7 or Vista => Right click and Run as Admin.) farbar service scanner

Posted Image

Tick "All" options.
Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.

Please copy and paste the log to your reply.

Ron
  • 0

#4
ddday

ddday

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Hi Ron,

I was unable to copy and paste all the log files. email reply would just hang once I pasted in a log. I created an attachment in Notepad and am sending that will all log files.

thanks in advance!!1

DAttached File  email to geeks with logs.txt   792.09KB   34 downloads
  • 0

#5
RKinner

RKinner

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No problem. Combofix did something weird and checked every file for signature which made the log too big to copy and paste.

Clear the Java Cache by following the instructions on
http://www.java.com/...lugin_cache.xml

You do not have the latest Java.
First go into Control Panel, Add/Remove Software and remove any old versions (which may call themselves: Java Runtime, Runtime Environment, Runtime, JRE, Java Virtual Machine, Virtual Machine, Java VM, JVM, VM, J2RE, J2SE)
I see:
Java™ 6 Update 31
Java™ 6 Update 7

Get the latest Java at:
http://www.java.com/en/

Save it to your PC then close all browsers and install it. Do not let it install the yahoo toolbar or other foistware. Obsolete Java programs are very dangerous so you need to keep them up to date and remove any old versions.


Uninstall
Adobe Reader 9.4.4 it's obsolete and dangerous. Go to adobe.com and get the latest version of Reader. Do not let them foist Yahoo toolbar or McAfee Security Scan or the like on you.
While at adobe.com get the latest Flash. There are actually several different Flash programs, one for IE and one for all other browsers, tone for IE 64 and I suppose there must also be one for all other 64 bit browsers. Which one you get depends on which browser you use to visit adobe.com with. So if you have IE and Firefox or Chrome then you need to visit once with IE and once with Firefox or Chrome. Obsolete adobe programs are very dangerous so you need to keep them up to date.

Combofix says you have a bunch of entries for Norton still cluttering up the registry.

Download and save the norton removal tool
ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe
Run the Norton Removal tool by right clicking and Run As Admin.

You are showing a lot of errors from atikmdag. This is your Catalyst Control Center. This is related to the video driver I would look for a newer version on your PC maker's website. You might also want to read this page: http://www.overclock...ag-driver-crash


These errors:

Error - 8/23/2012 12:20:20 AM | Computer Name = StephenSulli-PC | Source = Service Control Manager | ID = 7009
Description = A timeout was reached (30000 milliseconds) while waiting for the Windows
Presentation Foundation Font Cache 3.0.0.0 service to connect.

Error - 8/23/2012 12:20:20 AM | Computer Name = StephenSulli-PC | Source = Service Control Manager | ID = 7000
Description = The Windows Presentation Foundation Font Cache 3.0.0.0 service failed
to start due to the following error: %%1053


May also be caused by a bad video driver.

copy the next 4 lines:

net stop "Windows Presentation Foundation Font Cache 3.0.0.0"
cd %windir%\ServiceProfiles\LocalService\AppData\Local
del Fontcache3.0.0.0.dat
net start "Windows Presentation Foundation Font Cache 3.0.0.0"


Start, All Programs, Accessories, right click on Command Prompt and Run as Administrator, Continue. Right click and Paste or Edit then Paste and the copied lines should appear. Hit Enter.

The last line tries to restart the Windows Presentation Foundation Font Cache 3.0.0.0 service. Do you get an error message?


Other than that it looks pretty good. Any more problems?

If you want to be sure the PC is clean then I would run the free ESET scan (but it takes forever!):

Use IE and go to http://eset.com/onlinescan and click on ESET online Scanner. Accept the terms then press Start (If you get a warning from your browser tell it you want to run it).

# Check Scan Archives
# Push the Start button.
# ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
# When the scan completes, push LIST OF THREATS FOUND
# Push EXPORT TO TEXT FILE , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
# Push the BACK button.
# Push Finish
# Once the scan is completed, you may close the window.
# Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
# Copy and paste that log as a reply.


Ron
  • 0

#6
ddday

ddday

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Hi Ron!

that did take a long time. Here are the threats found from the ESET scan.

ESET:

C:\_OTL\MovedFiles\08222012_230904\C_Users\Stephen Sullivan\AppData\Local\{b55a851f-09b0-43a2-4943-3c54d4ee3831}\U\[email protected] Win64/Sirefef.AL trojan cleaned by deleting - quarantined
C:\_OTL\MovedFiles\08222012_230904\C_Users\Stephen Sullivan\AppData\Local\{b55a851f-09b0-43a2-4943-3c54d4ee3831}\U\[email protected] Win64/Sirefef.AH trojan cleaned by deleting - quarantined
C:\_OTL\MovedFiles\08222012_230904\C_Windows\KMService.exe Win32/HackKMS.A application cleaned by deleting - quarantined


thanks for you help!!
  • 0

#7
RKinner

RKinner

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ESET just found stuff we had removed with OTL so your PC is clean. If you have no problems left then:

We need to cleanup System Restore:

Copy the following:

:Commands
[CLEARALLRESTOREPOINTS]
[Reboot]

Right click on OTL and Run As Administrator. In the Custom Scans/Fixes box at the bottom, paste in the copied text (Ctrl + v) and then hit Run Fix.

That will get the last of the malware off the system.



You can uninstall or delete any tools we had you download and their logs.
To uninstall combofix, copy the next line:

"%userprofile%\Desktop\combofix.exe" /Uninstall

Start, All Programs, Accessories then right click on Command Prompt and Run As Administrator.
then right click, Paste, then hit Enter.

OTL has a cleanup tab if you go there it will remove itself and its logs.

To hide hidden files again (OTL may do it for you):

Vista or Win7

# Open the Control Panel menu and click Folder Options.
# After the new window appears select the View tab.
# Remove the check in the checkbox labeled Display the contents of system folders.
# Under the Hidden files and folders section select the radio button labeled Do not Show hidden files and folders.
# Check the checkbox labeled Hide protected operating system files.
# Press the Apply button and then the OK button and exit My Computer.

Also make sure you have the latest versions of any adobe.com products you use like Shockwave, Flash or Acrobat.

Whether you use adobe reader, acrobat or fox-it to read pdf files you need to disable Javascript in the program. There is an exploit out there now that can use it to get on your PC. For Adobe Reader: Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript. OK Close program. It's the same for Foxit reader except you uncheck Enable Javascript Actions.

To help keep your programs up-to-date you should download and run the UpdateChecker:
http://www.filehippo.../updatechecker/
(You don't need to download Betas and if there is a program you don't use you can just uninstall it rather than update it. Exception is MSN messenger which appears to be part of Windows.)
If you get a blocked program notice after installing updatechecker then change it to not run at start then manually run it once a week.
Seems to work best if Firefox is the default browser. You can also try Secunia PSI http://secunia.com/v...l/download_psi/ Same kind of info. You don't need both.
If you use Firefox then get the AdBlock Plus Add-on. WOT (Web of Trust) is another you might want to try.
The equivalent to AdBlock Plus for IE is called Simple Adblock and you should install it too: http://simple-adblock.com/
The free version only blocks 200 ads a day so another reason to use Firefox or Chrome.

If Firefox is slow loading make sure it only has the current Java add-on. Then download and run Speedy Fox.
http://www.crystalidea.com/speedyfox . You can run it any time that Firefox seems slow.

Be warned: If you use Limewire, utorrent or any of the other P2P programs you will almost certain be coming back to the Malware Removal forum. If you must use P2P then submit any files you get to http://virustotal.com before you open them.


If you have a router, log on to it today and change the default password! If using a Wireless router you really should be using encryption on the link. Use the strongest (newest) encryption method that your router and PC wireless adapter support especially if you own a business. See http://www.king5.com...-120637284.html and http://www.seattlepi...ted-1344185.php for why encryption is important. If you don't know how, visit the router maker's website. They all have detailed step by step instructions or a wizard you can download.

My help is free but if you wish to show your appreciation, please donate to Kwiaht instead of me. It's a local environmental organization that I volunteer with: http://www.kwiaht.org/donate.htm
(The name means something like "clean place" in one of the local native-American dialects)

Ron
  • 0

#8
ddday

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AS always, thanks so much!!! I will do my best to educate my friend on maintaining his laptop. Don't think it'll do any good, however. I myself am still running an ancient Dell PC.

Just checked the KWIAHT website. What a wonderful place! Sounds like the perfect thing to donate $$ to. I'd love to go volunteer. I'll put it on my bucket list.

Ciao and thanks again,
D
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