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Help! [Solved]


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#16
Rollas08

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But now what do I do to get rid of te virus
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#17
Rollas08

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?
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#18
Rollas08

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#19
ali.B

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hi

Step 1

Posted Image Please download Malwarebytes' Anti-Malware from Here.

Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.
Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediatly.

Step 2

Download aswMBR.exe ( 4.8mb ) to your desktop.
Double click the aswMBR.exe to run it Click the "Scan" button to start scan

Posted Image

On completion of the scan click save log, save it to your desktop and post in your next reply

Posted Image
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#20
Rollas08

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Malwarebytes Anti-Malware 1.62.0.1300
www.malwarebytes.org

Database version: v2012.08.24.02

Windows 7 x64 NTFS
Internet Explorer 8.0.7600.16385
CaRLoS :: CARLOS-PC [administrator]

8/24/2012 1:36:31 AM
mbam-log-2012-08-24 (01-36-31).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 190254
Time elapsed: 1 minute(s), 34 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 1
C:\Users\CaRLoS\AppData\Local\Temp\services.exe.mui (Heuristics.Reserved.Word.Exploit) -> Quarantined and deleted successfully.

(end)
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#21
Rollas08

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aswMBR version 0.9.9.1665 Copyright© 2011 AVAST Software
Run date: 2012-08-24 01:42:00
-----------------------------
01:42:00.541 OS Version: Windows x64 6.1.7600
01:42:00.541 Number of processors: 2 586 0x602
01:42:00.541 ComputerName: CARLOS-PC UserName: CaRLoS
01:42:01.945 Initialize success
01:42:21.571 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\00000054
01:42:21.571 Disk 0 Vendor: WDC_WD64 01.0 Size: 610480MB BusType: 3
01:42:21.587 Disk 0 MBR read successfully
01:42:21.587 Disk 0 MBR scan
01:42:21.587 Disk 0 unknown MBR code
01:42:21.602 Disk 0 Partition 1 80 (A) 07 HPFS/NTFS NTFS 100 MB offset 2048
01:42:21.602 Disk 0 Partition 2 00 07 HPFS/NTFS NTFS 599270 MB offset 206848
01:42:21.649 Disk 0 Partition 3 00 07 HPFS/NTFS NTFS 11108 MB offset 1227511808
01:42:21.680 Disk 0 scanning C:\Windows\system32\drivers
01:42:25.721 Service scanning
01:42:33.692 Modules scanning
01:42:33.708 Disk 0 trace - called modules:
01:42:33.724 ntoskrnl.exe CLASSPNP.SYS disk.sys ACPI.sys storport.sys hal.dll nvstor64.sys
01:42:33.724 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa8005145060]
01:42:33.739 3 CLASSPNP.SYS[fffff8800185143f] -> nt!IofCallDriver -> [0xfffffa8004cc77b0]
01:42:33.755 5 ACPI.sys[fffff88000f9c781] -> nt!IofCallDriver -> \Device\00000054[0xfffffa8004cc7060]
01:42:33.770 Scan finished successfully
01:42:42.725 Disk 0 MBR has been saved successfully to "C:\Users\CaRLoS\Desktop\MBR.dat"
01:42:42.725 The log file has been saved successfully to "C:\Users\CaRLoS\Desktop\aswMBR.txt"
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#22
ali.B

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hi

you have to be more patient ;)

Step 1

Update MalwareBytes AntiMalware and Run a Quick Scan.
Post the log it produces

Step 2

ESET Online Scanner


  • Click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin
    scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as
    ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


Things i would like to see in your reply:
  • Malwarebytes Results.
  • Eset scanner report.
  • Update on how your computer is running

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#23
Rollas08

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Malwarebytes Anti-Malware 1.62.0.1300
www.malwarebytes.org

Database version: v2012.08.24.02

Windows 7 x64 NTFS
Internet Explorer 8.0.7600.16385
CaRLoS :: CARLOS-PC [administrator]

8/24/2012 2:18:23 AM
mbam-log-2012-08-24 (02-18-23).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 190255
Time elapsed: 1 minute(s), 44 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)
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#24
ali.B

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I still need the eset log
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#25
Rollas08

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i cant get the eset log because it said no threats found and my pc is behaving okay but i so not go no anti virus program on it because i do not know which one would be god what would you recomend and also what do i do now??
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#26
ali.B

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hi

Congratulations your logs appear clean :thumbsup:

Reset and Re-enable your System Restore

  • Open OTL
  • Under the Custom Scans/Fixes box at the bottom, paste the following:
    :Commands
    [clearallrestorepoints]
    [createrestorepoint]
  • Click the Run Fix button at the top
  • It might ask you to reboot, if so click YES

NEXT

  • Open OTL to run it. (Vista users, right click on OTL and "Run as administrator")
  • Click on the CleanUp button.
  • Click Yes to begin the cleanup process and remove tools, including this application
  • You may be asked to reboot the machine to finish the cleanup process - if so, choose Yes


Recommendations

See Here for a list of recommendations for free Antivirus\AntiSpyware applications.


  • Keep Your windows up to date by regularly checking their website at:
    http://windowsupdate.microsoft.com/

  • SpywareBlaster protects against bad ActiveX, it immunizes your PC against them.

  • SpywareGuard offers realtime protection from spyware installation attempts. Make sure you are only running one real-time anti-spyware protection program ( eg : TeaTimer, Windows Defender ) or there will be a conflict.

  • Make Internet Explorer more secure
    • Click Start > Run
    • Type Inetcpl.cpl & click OK
    • Click on the Security tab
    • Click Reset all zones to default level
    • Make sure the Internet Zone is selected & Click Custom level
    • In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
    • Next Click OK, then Apply button and then OK to exit the Internet Properties page.


  • MVPS Hosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. Basically, this prevents your computer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer, meaning it will be difficult to infect yourself in the future.

  • Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more
    secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in pop up
    blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from
    Here

    If you choose to use Firefox, I highly recommend these add-ons to keep your PC even more secure.
    • NoScript - for blocking ads and other potential website attacks
    • McAfee SiteAdvisor - this tells you whether the sites you are about to visit are safe or not. A must if you do a lot of Googling

  • Click Here to learn how to keep a backup of your important files

  • FileHippo Update Checkker is an extremely helpful program that will tell you which of your programs need to be updated. Its important to keep programs up to date so that malware doesn't exploit any old security flaws.


Stay safe :wave:
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#27
Rollas08

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thank you i cant thank you enough :)
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#28
ali.B

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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