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Word refuses to print


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#16
ksoup

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i'll try those links today

on the opening page for the printer wizard, there is a notification that if the printer is a plug n play using a USB connection or some other hot pluggable i.e infrared, then simply plug in, turn on and windows installs it automatically, no need to use the wizard.

the printer is plugged into a port, not hub, i just changed ports and it installed straight away and is registered as the default and ready to go...but when i hit print, the same message, no printer installed...

is there any way of tracking where a program, utility etc may have caused this error?
can i use the event viewer to do this?

thanks
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#17
ksoup

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hi,

well, i tried the links suggested and followed the ones i could

the HP repair came back as all ok, the windows 7 link i couldn't follow
as i don't have the original CDs for the printer (it was an unneeded spare in a friend's business)
however, i did download the total uber-everything pack from hp and installed that
but it hasn't helped with the printer issue...

last night i ran a full system scan with avira antivir which came back clean on all drives
but did list 23 warnings, namely a lot of RegistryFixBackUp files which are password protected
not sure about these as i have never set a password, in fact i didn't even know it had one...
i deleted the registry fix program before installing the tune up utility one that i mentioned earlier
is there some way to delete these files? are they in some way contributing to this Word issue?

another warning was that the restore file could not be read...is this indicative of anything?

and yet one more dumb question, this morning i found that the audio won't work, for anything
i tried movies on file, music, dvds from discs and even youtube just now but there is no sound
all the plugs are in the right places and it worked two days ago...with headphones in the speakers,
i can hear the static hissing so the speakers are ok...
the device manager says all is working as it should...

sorry if the last points are off topic but it seems a possible symptom of the overall problem...
...maybe...right now i am feeling in way over my head...

thanks again
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#18
ksoup

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continuing the saga,

after reconnecting the portable hard drive where the movies/music are stored
i now get crackly high pitched static in the audio channel...
this happens with dvds also, you can very barely hear the audio under the static,
a slight improvement on no sound at all, but...

thanks
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#19
Macboatmaster

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Firstly may I apologise if I have posted something that is incorrect

the HP repair came back as all ok, the windows 7 link i couldn't follow


I did not know I had posted a Windows 7 link as I know you said it was XP

Send me this please
Download the free Speccy
and follow the instructions to publish to web and send me the URL
http://www.piriform....speccy/download

http://www.piriform....file-to-the-web
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#20
ksoup

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ah, no, sorry there, your info good

was my mistake, should have said office '07, d'oh...

here's that info

http://speccy.pirifo...14RZXUhbFx3Qb1Q

the audio got better, strange but it gradually returned over a few hours, weird...

one more question, the power cut out during a defrag... is this bad? and what happens now?

do i run defrag again?

thanks

Edited by ksoup, 01 September 2012 - 11:43 PM.

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#21
ksoup

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i just read the speccy info,

the antivirus and firewall info is wrong...

currently running Avira antivir personal and Comodo firewall

i removed AVG months ago...

why would it still show there?

thanks...
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#22
Macboatmaster

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one more question, the power cut out during a defrag... is this bad? and what happens now?


Yes, because as files are being copied and moved to defrag, the ones that were during the power cut may have been corrupted -
run a chkdsk /r on the drives that were being deffragged


Run the AVG removal tool - from AVG
http://www.avg.com/gb-en/utilities

according to speccy not only do you still have AVG, but you also have the AVG firewall, however as you say you also have Avira and Comodo

I would run AVG removal as above, I would uninstall Comodo, I would commission the Windows Firewall and then see how it is.

You also have a comodo utility - comodo geek buddy
http://help.comodo.c...-GeekBuddy.html

In fact from what I see it is amazing that you do not report that the system is like watching grass grow

I would urge you to follow the advice and remove AVG and Comodo from your computer

Perverse as it seems, if you have difficulty reinstall them and then they should uninstall.

Use Add/Remove programs first, the the AVG tool and on the programs list click comodo and see if has uninstall listed there.

I think you have MORE than just the firewall from Comodo
If I am wrong and you cannot uninstall it
http://help.comodo.c...l-Settings.html
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#23
ksoup

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oh happy day!!

i have followed your recommendations above and uninstalled comodo, geekbuddy and run the AVG remover...

when i tried to remove comodo with add/remove programs, i was alerted to the fact windows installer had a problem,
so i downloaded the current update from windows for XP, ran it and was able to finish the uninstall no problem
and then miracle of miracle, Word will print again...

could it be that that was the whole problem in the first place?
shouldn't it update automatically?

i just ran speccy again to get a fresh overview

http://speccy.pirifo...s5ifLtBSAVxJKnZ

just checked this, it still lists AVG as the antivir, shouldn't that have changed?
i have checked in the directory and searched and there are no files for AVG on the system, at least not that i can find...

so, i believe it's only running Avira antivir and windows firewall
it seems a bit quicker also...

one more thing, when i ran chkdsk /r, it only checked 'C' drive but it was defragging 'I' drive at the time of the power out. how can i chkdsk 'I' instead?

many many many thanks, macboatmaster

ksoup

Edited by ksoup, 03 September 2012 - 12:10 AM.

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#24
Macboatmaster

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I am pleased, I suspect the problem to have been a combination of the two anti-virus programs, the Comodo firewall - I personally do not like the Comdo firewall, but many people think it is good, it is however very intrusive at times and the exceptions to what is allowed through the Firewall do really need careful setting.

It maybe that some installs when the Firewall was runnning, have been corrupted.

In respect of the chkdsk

Yes, because as files are being copied and moved to defrag, the ones that were during the power cut may have been corrupted -
run a chkdsk /r on the drives that were being deffragged

if you ran it at a cmd prompt simply change the cmd to read
chkdsk I: /r

or right click that drive click properties
, click tools, click error checking, click check now, and then click to check both boxes, and click start.
Agree to run on restart and so so.

I am pleased it has worked for you and thanks for expressing your appreciation.

In respect of AVG, it maybe a Speccy error.
Did you reboot after the uninstall of AVG before running Speccy.
These are the instructions from AVG for uninstalling that product

Go Control Panel.



  • Go to Start -> (Settings) -> Control Panel.
  • Open Add or Remove Programs.
  • Select AVG 2012 and click the Remove button.
  • The following options will be displayed during the installation process:
  • Speed up my PC - Choose this option to get a free PC TuneUp.
  • Update my AVG product - This option runs AVG update.
  • Uninstall - This option removes the AVG program from your PC.
If you experience any difficulties uninstalling AVG, please follow the steps below:

  • Download the latest AVG Free installation file.
  • When prompted, save the file to the Desktop.
  • Double-click the downloaded AVG installation file on your Desktop.
  • Click the Uninstall Product option in the Select Setup Type dialog.
  • Complete the uninstallation process, and then restart your computer.
In case the uninstallation was not successful, please download the AVG Remover tool from following section to your Desktop (tool is available for both 32-bit and 64-bit operating systems). Run the downloaded tool and follow the instructions displayed on your screen.


IT may well be Speccy as you will have noticed that many processes for AVIRA

avg
nt.exe
Process ID: 2448
Path: C:\Program Files\Avira\AntiVir
Desktop\avgnt.exe
Memory Usage: 2.14 MB
Peak Memory Usage: 31 MB

contain avg terms - which is actually

avgnt avgnt.exe
Related to AntiVir antivirus program which scans files transparently in the background.
Note: Located in \%Program Files%\Avira\AntiVirus

\http://www.systemloo...earch=avgnt.exe

I think it will prove to be Speccy making the wrong assumption, but it may have been the windows installer, as that would be what was used to uninstall AVG via Add/Remove programs in the first place. - as of course you now know, when trying Comodo.

Becuase of the similarity in file names, even if we use other tools, such as autoruns etc, or Revo Uninstaller

http://technet.micro...ernals/bb963902

http://www.revounins...e_download.html

there is always a danger of removing the wrong item, or in the case of autoruns disabling it and I consider that a greater risk, than seeing how things run.

You can of course always come back if you perceive something is not correct.

CAUTION
If you decide to use one of these, at the very least establish a restore point first and check that it is established.

In the case of Autoruns
To disable an auto-start entry uncheck its check box. To delete an auto-start configuration entry use the Delete menu item or toolbar button.

DO NOT DELETE if you do the registry entry has GONE, only uncheck the box to disable.

I provide those only mainly for your information. If all appears well and no more obvious signs of AVG are left, I would leave it and see how its runs.

Finally before making any changes that may affect the registry it is an excellent idea to have a registry backup such as ERUNT
http://www.larsheder...nline.de/erunt/

ERUNT also installs NTREGOPT do NOT USE NTREGOPT it is a registry optimizer. Only use the ERUNT registry backup.

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#25
ksoup

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the weird thing with the AVG is that i have done all those things already...

When i first removed it,about 3-4 months ago, using the add/remove
it still showed up as the firewall and antivir,
so i reinstalled it, made sure all had been disabled (dur!), uninstalled it again
and still it showed...i used the AVG remover and then searched for and deleted any files i found,
where i encountered the Avira avgbag...that was fun to sift thru...
so finally i think i have got it all, but when i use Mozilla Firefox,
i get the AVG 'secure search' ad(?) bar(?) on the left of the screen
and this i have tried to remove and simply can't... is it an ad? can i simply block it?

is there a way to check recent installs in case of corruption?

will look at suggestions above, but for now think i'll give the beast a break and see how the last few hours change the running form

thanks
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#26
Macboatmaster

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AVG secure search bar is a different aspect than the installation of AVG anti-virus
AVG secure search bar is offerred as an add-on with many downloads and it is one of those where opt out is necessary rather than opt-in

http://www.avg.com/w...earch-uninstall
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#27
ksoup

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great, i'll chase that info up and take care of that...

i understand the chkdsk will take longer on larger drives containing more GB
but i'm curious, this has been running for around 9 or so hours now and it has got to 7%...
the drive is 500GB, around 300GB used,...
the reason i ask is that here in Cambodia it is a sad fact that we still get power outs regularly
and i'd hate to get stuck in a run chkdsk, power out, run again etc loop
also, i get now that this check will show up corrupted files...which means the other drive is ok

the system is working much better though...

thanks
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#28
Macboatmaster

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7% of which stage as there are five stages

If it carries on you are of course going to reach the stage where you will be forced to shut down.

What is on the drive

I do not mean an itemised list - simply an overall view
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#29
ksoup

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it has got to the 4th stage, verifying file data, still on 7%

the drive has movies, music, photos, and a few programs files

the programs don't run from the drive tho, when i installed them, i put them on D drive, which is part of the internal drive

thanks
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#30
ksoup

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just went to 8%

almost 14 hours so far, this can't be right

while looking for more info, a site advised that the drive would be 'scrambled'
but whats the difference between that and badly fragmented?

and when i ran the internal system tools defrag, only to analyze the drives
it said that no drives needed defragging at that time
which is a good thing, no?

thanks
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