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Why can't two computers connect to the internet?


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#1
Tollerowner

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I have a Cisco E3000 router.
My computer connects to it just fine with either ethernet or wireless. (one at a time...)
My wife's smart phone connects to it.
My wife's computer and my laptop show the SSID, but when I try to connect, it says that the connection has failed.
Both worked fine before we moved. I presume I am doing something wrong in the router setup, but I don't know what.
Any suggestions?

I tried to chat with Cisco CS, but they say my 2 month old modem is out of warranty and they can't help me. They have a forum, but I don't see how to post there.
Thanks.
They both connect with ethernet cables, but there is no ethernet where I want to use them.

Edited by Tollerowner, 28 August 2012 - 12:24 PM.

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#2
Ztruker

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What operating system are you using?

Try deleting any existing wireless connections and starting over. How you do this varies with the OS you are using.
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#3
Tollerowner

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Window 7.
I had the guest feature turned off.
When I turned it on, I could get in as a guest.
That works, but requires a code on each login.

It just shows what networks are available; so if mine is not available it doesn't show it.
If there is something to delete, I don't know where it is.
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#4
Ztruker

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For Windows 7:
Control Panel, Network and Sharing Center, Manage Wireless networks in the left pane.
Right click on your and select Remove Network. Close the window.
Click on Connect or Disconnect then select your network then click on Connect
Enter your pass phrase and see what happens.

Tutorial here: How to Remove a Wireless Network in Windows 7
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#5
Tollerowner

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That worked! Thanks
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#6
Ztruker

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Great, thanks for letting me know.
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