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Click On Firefox/Chrome's icon BUT IE Opens - Need Help Urgently [

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    Trusted Helper

  • Malware Removal
  • 6,172 posts
Yes. Your system was infected with some sort of Rogue AV. Initially you removed it with Malwarebytes but there was leftovers. We removed it with OTL. It messed with your Firefox and Chrome too as you can see. If you don't have any problems now I'll remove my tools from your system :)

Your logs and system are clean now. I'm glad we fix up your computer.

Step 1

Please close all running programs and Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following



  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done
Step 2

We need to clean up your PC from programs we used.

Please start OTL one more time and click CleanUp button. OTL will restart your system at the end.

In case that any of the software we used in this fix still remains on your system please delete it manually (Right click on it and select Delete).

General recommendations

Here are some recommendations you should follow to minimize infection risk in the future:

1. Something to read

To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?

2. Make Backups of Important Files

Please read this article Home Computer Data Backup.

3. Regularly update your software

To eliminate design flaws and security vulnerabilities, all software needs to be updated to the latest version or the vendor’s patch installed.

You should download Update Checker from here. The program will automaticly check for newer version of software installed on your system.
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  • Topic Starter
  • Member
  • PipPip
  • 57 posts
Hey maliprog,

I just wanna say thank you so much for the help! I can't thank enough for this.

You may now close this thread.

Once again, thanks!

  • 0



    Trusted Helper

  • Malware Removal
  • 6,172 posts
Glad I could help! Goodbye and stay safe :thumbsup:
  • 0



    Trusted Helper

  • Malware Removal
  • 6,172 posts
Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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