Posted 30 August 2012 - 05:38 AM
1. Right click on the HDD in My Computer, click properties
How much free space is there please on the 80GB drive
2. Open Control Panel
That is start and Control Panel, then click Add/Remove programs, click show update history
when that opens, you will see the updates that were installed.
3. go start, type in run
msconfig
when that opens click the startup tab
we are interested in the items that have a check mark in the small box to the left of the entry
with that on the desktop press the Prt Scrn key
then go programs accessories and open Paint
now on the edit tab click paste
the image will appear
now on the file tab
click save as
on the box for file type it will show Bitmap, that is too large to attach, click the arrow to the right of the box and select JPEG
Save it to desktop
Now on reply click use full editor and follow instructions to attach image
4. You may if you wish try a system restore
that is
Programs
accessories
system tools
system restore
YOU choose the most recent date before the installation of the ZEN
HOWEVER be aware that anything since then, docs, images etc and all installed will be lost.