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Blue Screen WIN32K.sys


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#1
jbljohn

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Windows XP Service Pack 3 Compaq Presario SR100z. Have now received the feared Blue Screen three times shutting down my computer error indicated is WIN32K.sys. Recent activities include enabling Hybernation and removing duplicate music files from an external hard drive. Also shut down Anti-Virus software to install Adobe Flash Player. Any help greatly appreciated!
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#2
rockmilk

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Upload your minidump files for review please.
http://h30434.www3.h...les/td-p/253475

Please download MINITOOLBOX and save it to your desktop run it
http://download.blee...MiniToolBox.exe
Checkmark following boxes:


List content of Hosts
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and Attach the result.
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#3
jbljohn

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Can you talk me through this Upload process Please :help:
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#4
rockmilk

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When you hit the Add reply button when replying to this topic.

You will see Attachments and two browse buttons.Hit the browse button and then select the minidump file you should be good to go.Otherwise upload the minidum.zip to http://www.filedropper.com/ and then send me the link. :)
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#5
jbljohn

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What I can't figure out how to do is the actual upload using

Upload your minidump files for review please.
http://h30434.www3.h...les/td-p/253475

Do I have to register to use this? What do I click on to make these files upload? :surrender:
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#6
rockmilk

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Download and install 7-zip http://www.7-zip.org/

Create a new folder on your desktop.

Now hit the start button in the run box copy and paste C:\WINDOWS\Minidump hit enter.

Once inside the mini-dump folder hit the edit button on the top left,then select all.

Now drag everything to the new folder on your desktop.

Now right click the new folder and scroll to the new 7 zip option,select Add to new folder.zip

Now upload the newfolder.zip here in your next reply,or upload to filedropper.com
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#7
jbljohn

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I've downloaded 7 Zip. I do not know how to put a new folder on my desktop. I now have three files (i think) on my Desktop with .dmp extensions. Can I move these to 7 Zip in this format or can you tell me how to place these in a Desktop folder?
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#8
rockmilk

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To create a new folder on your desktop right click a blank area on the desktop and select new then folder.

Then drag the files to the new folder.

Was there only three .dmp files?
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#9
jbljohn

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Is this what you need?

Edited by jbljohn, 31 August 2012 - 03:49 PM.

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#10
rockmilk

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Um there is nothing in your post upload the file to http://www.filedropper.com/ send me the link. :)
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#11
jbljohn

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http://www.filedropp...om/newfolder_16
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#12
rockmilk

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Please download MINITOOLBOX and save it to your desktop run it
http://download.blee...MiniToolBox.exe
Checkmark following boxes:


List content of Hosts
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and copy and paste the result.
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#13
jbljohn

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MiniToolBox by Farbar Version: 23-07-2012
Ran by Owner (administrator) on 31-08-2012 at 18:08:41
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************
========================= Hosts content: =================================


127.0.0.1 localhost
127.0.0.1 www.007guard.com
127.0.0.1 007guard.com
127.0.0.1 008i.com
127.0.0.1 www.008k.com
127.0.0.1 008k.com
127.0.0.1 www.00hq.com
127.0.0.1 00hq.com
127.0.0.1 010402.com
127.0.0.1 www.032439.com
127.0.0.1 032439.com
127.0.0.1 www.0scan.com
127.0.0.1 0scan.com
127.0.0.1 1000gratisproben.com
127.0.0.1 www.1000gratisproben.com
127.0.0.1 1001namen.com
127.0.0.1 www.1001namen.com
127.0.0.1 100888290cs.com
127.0.0.1 www.100888290cs.com

There are 14132 more lines starting with "127.0.0.1"


========================= Event log errors: ===============================

Application errors:
==================
Error: (08/31/2012 04:26:15 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 871812

Error: (08/31/2012 04:26:15 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 871812

Error: (08/31/2012 04:26:15 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (08/31/2012 04:26:07 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 863672

Error: (08/31/2012 04:26:07 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 863672

Error: (08/31/2012 04:26:07 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (08/31/2012 04:12:02 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 19265

Error: (08/31/2012 04:12:02 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 19265

Error: (08/31/2012 04:12:02 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (08/31/2012 04:12:00 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 17219


System errors:
=============
Error: (08/31/2012 10:58:31 AM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.1.103 for the Network Card with network address 00112F335AFD has been
denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).

Error: (08/31/2012 10:52:59 AM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.1.104 for the Network Card with network address 00112F335AFD has been
denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).

Error: (08/31/2012 09:45:18 AM) (Source: Service Control Manager) (User: )
Description: The SSPORT service failed to start due to the following error:
%%2

Error: (08/31/2012 09:45:18 AM) (Source: Service Control Manager) (User: )
Description: The mrtRate service failed to start due to the following error:
%%2

Error: (08/31/2012 09:44:00 AM) (Source: 0) (User: )
Description:

Error: (08/31/2012 09:44:00 AM) (Source: 0) (User: )
Description:

Error: (08/31/2012 09:44:00 AM) (Source: 0) (User: )
Description:

Error: (08/31/2012 09:44:00 AM) (Source: 0) (User: )
Description: 0xC0000001HarddiskVolume2

Error: (08/31/2012 09:10:57 AM) (Source: Service Control Manager) (User: )
Description: The SSPORT service failed to start due to the following error:
%%2

Error: (08/31/2012 09:10:57 AM) (Source: Service Control Manager) (User: )
Description: The mrtRate service failed to start due to the following error:
%%2


Microsoft Office Sessions:
=========================
Error: (08/31/2012 04:26:15 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 871812

Error: (08/31/2012 04:26:15 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 871812

Error: (08/31/2012 04:26:15 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (08/31/2012 04:26:07 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 863672

Error: (08/31/2012 04:26:07 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 863672

Error: (08/31/2012 04:26:07 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (08/31/2012 04:12:02 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 19265

Error: (08/31/2012 04:12:02 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 19265

Error: (08/31/2012 04:12:02 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (08/31/2012 04:12:00 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 17219


=========================== Installed Programs ============================

7-Zip 9.22beta
ABBYY FineReader 5.0 Sprint Plus (Version: 5.0.0.3501)
Acrobat.com (Version: 2.3.0)
Acrobat.com (Version: 2.3.0.0)
Adobe AIR (Version: 2.0.2.12610)
Adobe Flash Player 11 ActiveX (Version: 11.4.402.265)
Adobe Photoshop Album 2.0 Starter Edition (Version: 2.00.000)
Adobe Reader X (10.1.4) (Version: 10.1.4)
Agere Systems PCI Soft Modem
AllDup 3.4.8 (Version: 3.4.8)
AnswerWorks 5.0 English Runtime (Version: 5.0.7)
Apple Application Support (Version: 2.1.9)
Apple Mobile Device Support (Version: 5.2.0.6)
Apple Software Update (Version: 2.1.3.127)
ArcSoft Software Suite
ATI Display Driver (Version: 8.111-050222a-021277C-ATI)
AVG 2012 (Version: 12.0.2197)
AVG 2012 (Version: 12.0.2437)
AVG 2012 (Version: 2012.0.2197)
AVG PC Tuneup 2011 (Version: 10.0.0.26)
Bicycle® Poker
Bonjour (Version: 3.0.0.10)
CCleaner (Version: 3.13)
CDBurnerXP (Version: 4.3.2.2212)
Compaq Connections
Compaq Instant Support
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Data Lifeguard Diagnostic for Windows 1.24
Defraggler (Version: 2.10)
Digital Photo Navigator 1.5
Digital TV for PC 2.0
DirectX 9 Runtime (Version: 1.00.0000)
Easy Internet Sign-up (Version: FE UI-3.0.0.1106)
EMC 10 Content (Version: 1.0.035)
EMCO MoveOnBoot 2.2 (Version: 2.2.8.3462)
EPSON CardMonitor
EPSON Copy Utility 3 (Version: 3.0.2.0)
EPSON CX6600 Reference Guide
EPSON PhotoCenter
EPSON PhotoStarter3.2
EPSON Printer Software
EPSON Scan
EPSON Smart Panel
EPSON Web-To-Page
Everio MediaBrowser (Version: 1.00.013)
Family Tree Maker 2006
Family Tree Maker 2012 (Version: 21.0.452)
GMChallenge3 (Version: 9.16)
Google Chrome Frame (Version: 21.0.1180.83)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.4.3203.136)
Google Update Helper (Version: 1.3.21.115)
GoToAssist Corporate (Version: 9.0.0.570)
H&R Block Deluxe + Efile + State 2011 (Version: 11.05.7102)
H&R Block South Carolina 2011 (Version: 1.11.3401)
HpSdpAppCoreApp (Version: 3.00.0000)
IntelliMover Data Transfer Demo
InterVideo WinDVD Player (Version: 4.0-B11.412)
iTunes (Version: 10.6.3.25)
Java Auto Updater (Version: 2.0.3.1)
Java™ 6 Update 22 (Version: 6.0.220)
Java™ 6 Update 24 (Version: 6.0.240)
KBD
Malwarebytes Anti-Malware version 1.62.0.1300 (Version: 1.62.0.1300)
Memeo Instant Backup (Version: 4.60.0.7359)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Location Finder (Version: 1.2.0)
Microsoft Office Basic Edition 2003 (Version: 11.0.8173.0)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Plus! Digital Media Edition (Version: 1.1.0.2423)
Microsoft Streets & Trips 2006 (Version: 13.00.09.0200)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MyAttorney Home And Business (Version: 1.00.000)
NETGEAR Media Server Installer
OpenOffice.org 3.3 (Version: 3.3.9567)
Paint.NET v3.5.8 (Version: 3.58.0)
Pdf995 (installed by H&R Block)
PdfEdit995 (installed by H&R Block)
Picasa 3 (Version: 3.8)
Plex Media Server (Version: 0.9.607)
Print Lab Series
PS2
Python 2.2 combined Win32 extensions
Python 2.2.1 (Version: 2.2.1)
Quicken 2004 (Version: 13.00.0000)
Quicken 2011 (Version: 20.1.8.6)
QuickTime (Version: 7.72.80.56)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealPlayer (Version: 15.0.4)
RealUpgrade 1.1 (Version: 1.1.0)
RecordNow! (Version: 7.10)
RoboForm 7-6-9 (All Users) (Version: 7-6-9)
Roxio Activation Module (Version: 1.0)
Roxio BackOnTrack (Version: 1.3.0)
Roxio Burn (Version: 1.0.0)
Roxio Central Audio (Version: 3.8.0)
Roxio Central Copy (Version: 3.8.0)
Roxio Central Core (Version: 3.8.0)
Roxio Central Data (Version: 3.8.0)
Roxio Central Tools (Version: 3.8.0)
Roxio Easy CD and DVD Burning (Version: 10.3)
Roxio Easy CD and DVD Burning (Version: 10.3.104)
Roxio Express Labeler 3 (Version: 3.2.1)
Roxio File Backup (Version: 1.3.0)
Roxio Update Manager (Version: 6.0.0)
S3 S3Display
S3 S3Gamma2
S3 S3Info2
S3 S3Overlay
Samsung ML-2510 Series
Savings Bond Wizard
ScanToWeb
Seagate Dashboard (Version: 1.1.0.1421)
Serif PanoramaPlus X4 (Version: 4.0.1.008)
Serif PhotoPlus X4 (Version: 14.0.2.013)
Serif PhotoPlus X5 (Version: 15.0.1.011)
Sonic CinePlayer Decoder Pack (Version: 4.3.0)
TurboTax 2009 WinPerFedFormset (Version: 009.000.2881)
TurboTax 2009 WinPerReleaseEngine (Version: 009.000.0328)
TurboTax 2009 WinPerTaxSupport (Version: 009.000.0245)
TurboTax 2009 wrapper (Version: 009.000.0145)
TurboTax 2009 wsciper (Version: 009.000.0757)
TurboTax 2010
TurboTax 2010 WinPerFedFormset (Version: 010.000.3688)
TurboTax 2010 WinPerReleaseEngine (Version: 010.000.0432)
TurboTax 2010 WinPerTaxSupport (Version: 010.000.0208)
TurboTax 2010 wrapper (Version: 010.000.0157)
TurboTax 2010 wsciper (Version: 010.000.1114)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Windows Internet Explorer 8 (KB976662) (Version: 1)
VIA Rhine-Family Fast Ethernet Adapter
WebFldrs XP (Version: 9.50.6513)
Windows Media Encoder 9 Series
Windows Media Encoder 9 Series (Version: 9.00.2980)
Windows Media Format 11 runtime
Windows Media Player 11
Windows XP Service Pack 3 (Version: 20080414.031525)
YTD Toolbar (Version: 2.1.0)
YTD Toolbar v6.2 (Version: 6.2)
YTD Video Downloader 3.9

========================= Devices: ================================

Name: ATI WDM TV Audio Crossbar
Description: ATI WDM TV Audio Crossbar
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: ATI
Service: ATIXSAudio
Problem: : This device cannot start. (Code10)
Resolution: Device failed to start. Click "Update Driver" to update the drivers for this device.
On the "General Properties" tab of the device, click "Troubleshoot" to start the troubleshooting wizard.

Name: ATI WDM Rage Theater Audio
Description: ATI WDM Rage Theater Audio
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: ATI
Service: ativraxx
Problem: : This device cannot start. (Code10)
Resolution: Device failed to start. Click "Update Driver" to update the drivers for this device.
On the "General Properties" tab of the device, click "Troubleshoot" to start the troubleshooting wizard.

Name:
Description:
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: ATI WDM TV Tuner
Description: ATI WDM TV Tuner
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: ATI
Service: ATITUNEP
Problem: : This device cannot start. (Code10)
Resolution: Device failed to start. Click "Update Driver" to update the drivers for this device.
On the "General Properties" tab of the device, click "Troubleshoot" to start the troubleshooting wizard.


========================= Memory info: ===================================

Percentage of memory in use: 71%
Total physical RAM: 1023.48 MB
Available physical RAM: 287.79 MB
Total Pagefile: 2465.23 MB
Available Pagefile: 1418.48 MB
Total Virtual: 2047.88 MB
Available Virtual: 1969.29 MB

========================= Partitions: =====================================

2 Drive c: (PRESARIO) (Fixed) (Total:69 GB) (Free:25.72 GB) NTFS
3 Drive d: (PRESARIO_RP) (Fixed) (Total:5.53 GB) (Free:2.62 GB) FAT32
10 Drive k: (Expansion Drive) (Fixed) (Total:931.51 GB) (Free:800.66 GB) NTFS
11 Drive l: (KINGSTON) (Removable) (Total:7.44 GB) (Free:6.45 GB) FAT32

========================= Users: ========================================

User accounts for \\YOUR-RTMEJESVBC

Administrator ASPNET Guest
HelpAssistant Owner SUPPORT_388945a0
SUPPORT_fddfa904


**** End of log ****
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#14
rockmilk

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The crashes are all pointing to bad memory I would like you to run memtest.
A If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...


1. Download - Pre-Compiled Bootable ISO (.zip). If you prefer to use the USB version then use this link USB KEY
2. Unzip downloaded /memtest86+-4.20.iso.zip file.
3. Inside, you'll find /memtest86+-4.20.iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:

Posted Image

8. Locate memtest86+-4.20.iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

Posted Image

10. Once the CD is created, boot from it, and memtest will automatically start to run. You may have to change the boot sequence in your BIOS to make it work right.

To change Boot Sequence in your BIOS

Reboot the system and at the first post screen (where it is counting up memory) start tapping the DEL button
This will enter you into the Bios\Cmos area.
Find the Advanced area and click Enter
Look for Boot Sequence or Boot Options and highlight that click Enter
Now highlight the first drive and follow the directions on the bottom of the screen on how to modify it and change it to CDrom.
Change the second drive to the C or Main Drive
Once that is done then click F10 to Save and Exit
You will prompted to enter Y to verify Save and Exit. Click Y and the system will now reboot with the new settings.


The running program will look something like this depending on the size and number of ram modules installed:


Posted Image

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

Posted Image

The following image is the test results area:

Posted Image

The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.

Allow it run for at least 5 passes.

Also have you ever opened your desktop and cleaned the inside with a can of compressed air? If not then do so please.You will of course need to power down and unplug your machine to do so.

Edited by rshaffer61, 31 August 2012 - 05:45 PM.
replaced outside memtest instructions with geeklstogo instructions

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#15
rockmilk

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Also uninstall any java that is on your machines add remove programs list.
http://www.geekstogo...wser/#more-2600

Uninstall AVG it is known for causing more issues than it solves.
Then run the removal tool.
http://majorgeeks.co...13cd88621e1213a

Install Avast free.
http://www.filehippo...77d647fc834999/

Run a checkdisk on your machine.
http://www.ehow.com/...windows-xp.html
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