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Blue Screen WIN32K.sys


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#16
jbljohn

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This seems to be all Windows 7 stuff. I'm running XP. Does this make a difference??
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#17
rockmilk

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Does not make a difference for memtest. This is just instructions for running memtest. :)
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#18
jbljohn

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I'm using a USB stick - which version of memtest 86 do I download?
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#19
rockmilk

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I'm using a USB stick - which version of memtest 86 do I download?


http://memtest.org/d...b.installer.zip

Edited by rockmilk, 31 August 2012 - 04:40 PM.

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#20
jbljohn

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My USB Flash Drive is "G" the only choice I'm given is "A" drive??? Help!!
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#21
rockmilk

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I am not sure about that I do not own a usb stick.Hopefully someone else can help you with that.Maybe it would be best to try with a blank cd/dvd

Have you ever opened the side of your machine and dusted with a can of compressed air?

Go ahead with the removal of AVG and the checkdisk.
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#22
jbljohn

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AVG removed and Avast installed.

1- To disable Java instructions say Disable UAC(if enabled) and restart -- What is UAC and how do I know if its' enabled or disabled?

2- On Chckdisk, do I do drive C only?
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#23
rockmilk

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1. UAC is user Account Control and is not a funtion of windows xp.So you do not need to worry about that.Just uninstall Java from your add remove programs.

2. Yes just run a check disk on the C: Drive to do this see below.


Hit the windows Key and R at the same time then type CMD in the run box when command prompt opens then type or copy and paste chkdsk /r then hit enter when asked to schedule on next reboot then type Y then hit enter then type exit then hit enter and reboot your machine.
Allow check disk to run its course it may take some time but please allow it to complete.

3. Are you sure that there were only three .dmp files in your minidump folder?

4. Have you ever opened the side of your machine and given it a good dusting?
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#24
jbljohn

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1. Java uninstallled
2. Chkdsk run
3. Will purchase compressed air and clean inside system this weekend.

Thanks for your help on this! Is there anything else I should do?
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#25
rockmilk

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As far as basic maintinence you can do the following Although it is not related to the bluescreen issue.

Download the program below unzip it to your desktop and set it to run on the next boot.
http://technet.micro...s/bb897426.aspx


Then clear all of your restore points and create a new one you can do this by turning off system restore and rebooting and turning it back on and rebooting again.
http://support.microsoft.com/kb/310405

Then download Erunt and create a backup of your registry and then download ntregopt and run it and then reboot.
http://www.larsheder...nline.de/erunt/

Now defrag your machine with auslogics select defrag and optimize just uncheck the boxes that suggest installing other software when installing auslogics disk defrag.
http://www.auslogics...efrag-setup.exe


Download Autoruns and Autorunsc unzip Autoruns to your desktop run it.See any entries that read file not found when you see them uncheck these entries do this only for the entries that read file not found also uncheck any scheduled task that are set to run on your machine,close the program.
http://download.sysi...es/Autoruns.zip


1. Right click on My Computer > Properties > Hardware Tab > Device Manager
2. Left click the IDE ATA/ATAPI Controllers group
3. Right click on Primary IDE and hit Uninstall if there are more than one go ahead and un-install all of them they may request a reboot but wait until you have uninstalled the last one to reboot your machine.
4. Reboot the computer, the Primary IDE drivers will re-install themselves after you reboot.
5. Go back to the Device Manager and Left click the IDE ATA/ATAPI Controllers group again.
6. Right click on Primary IDE Channel and go to Properties > Advanced Settings tab.
7. Make sure that both Device's Modes are on "DMA if available".
8. Link Explaining http://msdn.microsof...e/gg463526.aspx
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#26
rockmilk

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Also just out of curiosity can you run speccy for me? Mainly I would like to see the temps on your machine and couple other things. :)



Please go here and download Speccy run the program and when it is finished Hit File >>>>>>Publish Snap Shot>>>> A link will pop-up on your desktop please post it here in your next reply.
http://www.piriform....wnload/standard
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#27
jbljohn

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Internet Explorer is now running extremely slow, almost as if mouse clicks not being recognized, will the steps you describe above help with this?
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#28
rockmilk

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Should help,did you run the removal tool for avg?If not then please do so.



I suggest that you switch to a newer browser Internet explorer is not that great.I suggest firefox.
http://www.mozilla.o...US/firefox/new/

But if you wish to keep internet explorer....

Open command prompt then type or copy and paste each line hitting enter after each.To open command prompt hit the windows key and r at the same time and type cmd.

regsvr32 Urlmon.dll

regsvr32 Mshtml.dll

regsvr32 Actxprxy.dll

regsvr32 Oleaut32.dll

regsvr32 Shell32.dll

regsvr32 Shdocvw.dll

Now reboot the machine and see if internet explorer loads pages faster.
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#29
Macboatmaster

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jbljohn
Hello again.
Re
My USB Flash Drive is "G" the only choice I'm given is "A" drive??? Help!!


Insert a formatted usb flash drive, formated NTFS and then on the drop arrow as shown on my screenshot
you will I am sure see the correct choice

Untitled.jpg

on this my flash pen is H
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#30
jbljohn

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Cleaned the inside of my desktop with compressed air and defragged the harddrive. Did the IE update and all commands recognized except regsvr32 Mshtml.dll --- Does this matter? Should what we have done so far resolved my crashing "Blue Screen" issue?
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