Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Win 7: frequent, seemingly-random crashes


  • Please log in to reply

#1
Shoyga

Shoyga

    New Member

  • Member
  • Pip
  • 5 posts
Hi all, and thanks in advance for your help.

This machine crashes pretty frequently (5-10 times/day, easily) and without warning.

I've attached an image of a Speedfan report.

Win9x:NO 64Bit:YES GiveIO:NO SpeedFan:YES
I/O properly initialized
Linked ISA BUS at $0290
Linked Intel 5/3400 Series SMBUS at $0400
Found nVidia GeForce GTS 240
Linked nVidiaI2C0 SMBUS at $3D403E3F
Linked nVidiaI2C1 SMBUS at $3D403637
Linked nVidiaI2C2 SMBUS at $3D405051
Scanning ISA BUS at $0290...
SuperIO Chip=IT8720F
Linked ISA BUS at $0A10
Scanning Intel SMBus at $0400...
Scanning I2CNVidia SMBus at $3D403E3F...
Scanning I2CNVidia SMBus at $3D403637...
Scanning I2CNVidia SMBus at $3D405051...
Scanning ISA BUS at $0A10...
IT8720F found on ISA at $A10
Found WDC WD1001FALS-75J7B0 on AdvSMART
Found Intel® Core™ i7 CPU 860 @ 2.80GHz
End of detection

Please advise.

Best,
S

Attached Thumbnails

  • speedfan sept 3 2012.JPG

Edited by Shoyga, 03 September 2012 - 10:58 AM.

  • 0

Advertisements


#2
Macboatmaster

Macboatmaster

    7k

  • Member
  • PipPipPipPipPipPipPipPip
  • 7,237 posts
Shoyga
Welcome to Geeks to Go

1. The 127C temp on speedfan is a false report.
If it was 127C of course the system would have more or less self destructed. It is a reading where no sensor is found.

2. The other temps do seem a little high in places for a system that was presumably running no real load when you ran speedfan. Wde will look at that later

3. Please post the make and full model of the computer if branded eg Dell, HP whatever and the full model

4. Please post as a copy and paste the system information on the general page that is
start
programs
accessories
system tools
system information
edit select all
edit copy
reply post and right click paste or copy to word and then paste

5. Please run a chkdsk /r on C drive if you cannot do this without it crashing, in normal mode try in Safe Mode

6. Please run a system file check
that is start
cmd prompt
type
sfc /scannow
  • 0

#3
Shoyga

Shoyga

    New Member

  • Topic Starter
  • Member
  • Pip
  • 5 posts
Thank you very much. Apologies for the late response. I've been away from this machine on travel. I am most appreciative of your interest and help.

Best,
S

1. The 127C temp on speedfan is a false report.
If it was 127C of course the system would have more or less self destructed. It is a reading where no sensor is found.

OKAY.

2. The other temps do seem a little high in places for a system that was presumably running no real load when you ran speedfan. Wde will look at that later
OKAY.

3. Please post the make and full model of the computer if branded eg Dell, HP whatever and the full model
DELL STUDIO XPS 8100

4. Please post as a copy and paste the system information on the general page that is
start
programs
accessories
system tools
system information
edit select all
edit copy
reply post and right click paste or copy to word and then paste


PLEASE SEE BELOW

OS Name Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name SHOYGA-PC
System Manufacturer Dell Inc.
System Model Studio XPS 8100
System Type x64-based PC
Processor Intel® Core™ i7 CPU 860 @ 2.80GHz, 2801 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Dell Inc. A05, 7/8/2010
SMBIOS Version 2.6
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "6.1.7601.17514"
User Name SHOYGA-PC\SHOYGA
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.96 GB
Available Physical Memory 6.29 GB
Total Virtual Memory 15.9 GB
Available Virtual Memory 14.1 GB
Page File Space 7.96 GB
Page File C:\pagefile.sys

5. Please run a chkdsk /r on C drive if you cannot do this without it crashing, in normal mode try in Safe Mode

PLEASE SEE BELOW

Log Name: Application
Source: Microsoft-Windows-Wininit
Date: 10/27/2012 11:28:49 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Shoyga-PC
Description:


Checking file system on C:
The type of the file system is NTFS.
Volume label is OS.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
289024 file records processed. File verification completed.
672 large file records processed. 0 bad file records processed. 0 EA records processed.

50 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)...
366914 index entries processed. Index verification completed.
0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security

descriptors (stage 3 of 5)...
289024 file SDs/SIDs processed. Cleaning up 494 unused index entries from index $SII of file 0x9.
Cleaning up 494 unused index entries from index $SDH of file 0x9.
Cleaning up 494 unused security descriptors.
Security descriptor verification completed.
38946 data files processed. CHKDSK is verifying Usn Journal...
37469440 USN bytes processed. Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
289008 files processed. File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
210065883 free clusters processed. Free space verification is complete.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.

961360599 KB total disk space.
120547356 KB in 217042 files.
126464 KB in 38947 indexes.
0 KB in bad sectors.
423243 KB in use by the system.
65536 KB occupied by the log file.
840263536 KB available on disk.

4096 bytes in each allocation unit.
240340149 total allocation units on disk.
210065884 allocation units available on disk.

Internal Info:
00 69 04 00 01 e8 03 00 94 42 07 00 00 00 00 00 .i.......B......
73 14 00 00 32 00 00 00 00 00 00 00 00 00 00 00 s...2...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.

Event Xml:
<Event xmlns="http://schemas.micro.../events/event">
<System>
<Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-10-28T03:28:49.000000000Z" />
<EventRecordID>79052</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>Shoyga-PC</Computer>
<Security />
</System>
<EventData>
<Data>

Checking file system on C:
The type of the file system is NTFS.
Volume label is OS.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
289024 file records processed. File verification completed.
672 large file records processed. 0 bad file records processed. 0 EA records processed.

50 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)...
366914 index entries processed. Index verification completed.
0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security

descriptors (stage 3 of 5)...
289024 file SDs/SIDs processed. Cleaning up 494 unused index entries from index $SII of file 0x9.
Cleaning up 494 unused index entries from index $SDH of file 0x9.
Cleaning up 494 unused security descriptors.
Security descriptor verification completed.
38946 data files processed. CHKDSK is verifying Usn Journal...
37469440 USN bytes processed. Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
289008 files processed. File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
210065883 free clusters processed. Free space verification is complete.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.

961360599 KB total disk space.
120547356 KB in 217042 files.
126464 KB in 38947 indexes.
0 KB in bad sectors.
423243 KB in use by the system.
65536 KB occupied by the log file.
840263536 KB available on disk.

4096 bytes in each allocation unit.
240340149 total allocation units on disk.
210065884 allocation units available on disk.

Internal Info:
00 69 04 00 01 e8 03 00 94 42 07 00 00 00 00 00 .i.......B......
73 14 00 00 32 00 00 00 00 00 00 00 00 00 00 00 s...2...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.
</Data>
</EventData>
</Event>

6. Please run a system file check
that is start
cmd prompt
type
sfc /scannow


PLEASE SEE BELOW

Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation. All rights reserved.

C:\Users\Shoyga>sfc/scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\Users\Shoyga>

Edited by Shoyga, 27 October 2012 - 10:44 PM.

  • 0

#4
phillpower2

phillpower2

    Tech Staff

  • Technician
  • 20,023 posts
Hello Shoyga

If I may chime in while good colleague Macboatmaster is offline;

Your fan speeds look rather low and may explain why your temps are so high, can I ask when was the last time that the inside of the case was cleaned out of heat trapping dust, is there an unrestricted airflow around the case and what is the ambient room temperature where the computer is used

Please run HWMonitor and again provide a screenshot we can use for comparison http://www.cpuid.com.../hwmonitor.html
  • 0

#5
Macboatmaster

Macboatmaster

    7k

  • Member
  • PipPipPipPipPipPipPipPip
  • 7,237 posts
phillpower2

Thanks I am obliged to you

Shoyga
I am busy with other matters and my time on here is limited. Your interests will be best served by you staying with my good colleague - phillpower2

Good luck with it.


  • 0

#6
Shoyga

Shoyga

    New Member

  • Topic Starter
  • Member
  • Pip
  • 5 posts
Attached is a screen capture from HW Monitor.

Attached Thumbnails

  • geeks capture.JPG

  • 0

#7
phillpower2

phillpower2

    Tech Staff

  • Technician
  • 20,023 posts
No worries Mac :thumbsup:

HWMonitor reports that your CPU temps and PSU output are fine, it does not however show a reading for the video card.

I previously asked the following;

can I ask when was the last time that the inside of the case was cleaned out of heat trapping dust, is there an unrestricted airflow around the case and what is the ambient room temperature where the computer is used

Please provide the answers.

There is a possibility that your video card is causing this by overheating, this may be caused by a failed or clogged cooling fan, download and run Furmark and post back with the results http://www.ozone3d.net/benchmarks/fur/
  • 0

#8
Macboatmaster

Macboatmaster

    7k

  • Member
  • PipPipPipPipPipPipPipPip
  • 7,237 posts
Hope you do not mind me coming back in.
There is one other slight possibility that comes to mind depending on the location of the graphics card in relation to the ram slots
Just dealt with a private job where a high end graphics card had fried the chips on the ram stick - over which the graphics card extended
MAYBE after you have done what my colleague asked, if this COULD apply to you - worth a ram check

http://www.nvidia.co...gts_240_uk.html

Edited by Macboatmaster, 28 October 2012 - 08:21 AM.

  • 0

#9
Shoyga

Shoyga

    New Member

  • Topic Starter
  • Member
  • Pip
  • 5 posts
Thank you, phillpower.

Airflow around the box is unrestricted, and ambient temp varies between 55 and 75 deg F depending on the season.

I'm deeply ashamed to say that I've never opened the box to vacuum it out. I will do so right away.

I've posted a Furmark report below. I'm not sure if I ran the test most helpful to you. Please advise if I need to perform a different test -- there appear to be a few options.

Attached Thumbnails

  • geeks furmark 1.JPG

  • 0

#10
Macboatmaster

Macboatmaster

    7k

  • Member
  • PipPipPipPipPipPipPipPip
  • 7,237 posts
Shoyga

I have a few minutes, before I am offline for five days

I will leave my colleague to look at the test results

I would advise while you are waiting go Control Panel Admin tools Windows memory diagnostic
Run that test - restart now and check for problems
when the computer completes the test and reboots it should produce a report

If it fails the test it is reasonable to presume it is faulty ram

If it passes the test although it is quite a good ram test it is not as good as Memtest so run that here are the instructions
http://www.geekstogo...sing-memtest86/

As the installed physical memory is
Installed Physical Memory (RAM) 8.00 GB

You may well have four sticks of 2GB each
If that is so or by chance you have two sticks of 4GB
I would recommend you test a stick at a time on Memtest

Edited by Macboatmaster, 29 October 2012 - 05:09 PM.

  • 0

#11
phillpower2

phillpower2

    Tech Staff

  • Technician
  • 20,023 posts
Hello Shoyga

For the correct test please see the attached screenshot, can you do this before testing the Ram as suggested by Mac as testing the Ram can take some considerable time.
  • 0

#12
Shoyga

Shoyga

    New Member

  • Topic Starter
  • Member
  • Pip
  • 5 posts
Thanks, my good people.

This computer is unable to start at this point. (I'm writing from another one.) It gets some distance into the boot process and then simply shuts down. Obviously, I can't run diagnostics on it. I'm thinking about taking it to a local repair place. Thanks for all of your help. I'll let you know how things shake out.

Best,
S
  • 0

#13
phillpower2

phillpower2

    Tech Staff

  • Technician
  • 20,023 posts
Hi Shoyga

I note from your computer specs that the MB (motherboard) has an integrated video chip so before you go to the trouble and the cost of visiting a tech store I suggest that you remove the add on video card and try the MBs integrated video chip instead, some guidance for you below and at the link http://www.dummies.c...r-computer.html

While the case is open take the opportunity to clean out any heat trapping dust which can cause all sorts of problems;

First remove the power cord from the wall and open up the case, take anti static precautions before touching anything inside, you can do this by touching a bare metal part of the case, remove the video card, blow out the slot, do the same with the memory sticks but also reseat them securely, clean all internal fans, if you use canned compressed air do not let any fan spin freely this can damage them, use something like a clean lollipop stick to hold the fan.
Make sure that all internal connections are secure and that there are no loose components, write down the PSU details (make and model) re-assemble the computer, boot up and see how it goes.

Just a cautionary note, if you do use canned compressed air do not upend the can as it is possible for fluid to be emitted.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP