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PC won't shut down


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#1
haloburn

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Hi I'm new to the site so hope I've posted in right place
My PC won't shut down, I noticed something in another post that mentioned error # in event viewer I have so far found one (1517) what do I do now
Thank you :)
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#2
phillpower2

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:welcome: haloburn

Please clarify whether the system is freezing on the shutdown screen or if the actual power will not turn off, can you also tell us which OS you are using XP, Vista, W7 etc
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#3
haloburn

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Hello Rage
Thanks for your quick and friendly reply :)
Its the actual power that won't turn off, I can only turn it off at present if I hold in the power button in.
My OS is XP
Thank you :)
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#4
phillpower2

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Hi haloburn

Thank you for the additional details :thumbsup:

As this may be a hardware issue we will now need information about the actual computer itself, this includes is it a notebook or desktop, is it a custom build or brand name such as Dell or HP, if it is provide the model name or series number (not serial) please.

We can look at the error code (1517) later.
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#5
haloburn

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Hi Rage,
No probs :thumbsup:
Its an HP Pavillion desktop PC, is that enough info??
I was jumping the gun with the error code then :unsure:
Thanks :)
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#6
iammykyl

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Are you running Comodo Firewall?
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#7
haloburn

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Hi, No I'm not
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#8
iammykyl

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OK, thanks. AS Phillpower2 is looking at hardware and is off line at the moment, I am looking at other possible solutions.
What OS are you running, and is it fully updated?
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#9
phillpower2

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Can you tell us which particular model number it is please such as HP Pavilion p6314f for example.

The reason that I ask is so that I can find out the PSU (power supply unit) details as branded computers often use low powered, lesser quality PSUs in order to keep their build costs down, these type of PSUs often have problems before other components and as a rule of thumb where power problems are concerned swapping in a known good PSU is the first suggestion.

Thanks for pitching in iammykyl :thumbsup:
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#10
haloburn

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Hi iammykyl
Yes thats fine thanks for your input...im trying to keep up ;) My OS is XP and yes it is fully updated
I noticed today it came up with dialogue box saying 'end now, or cancel, the programme it was apparently closing was my web cam ( vid.exe ) I can't remember the last time I used it, would this have any bearing on the problem at all??
Thank you
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#11
phillpower2

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Hi haloburn

A couple of things for you to do please;

First download Speedfan and install it. Once it's installed, run the program and post here the information it shows. The information I want you to post is the stuff that is circled in the example picture I have attached.
If you are running on a vista machine, please go to where you installed the program and run the program as administrator.

Posted Image
(this is a screenshot from a vista machine)

To capture and post a screenshot;

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload... then after typing in any response you have... click on browse...desktop...find the screenshot..select it and click on the upload button...then on the lower left...after it says upload successful...click on add reply like you normally would.


Now please Run the PCPitstop.com OverDrive Full Tests

Here's how:

You must use your Internet Explorer for this procedure. (doesn't work so well in Firefox or others). If your machine is running Vista or Windows 7, you must Select IE to “Run as Administrator”. After completing PCPitstop OverDrive you can close your IE browser and re-open it Normally so that you are no longer running as administrator.

Go to: http://www.pcpitstop...pit/default.asp
Click on "Free Computer Check-up" listed below PC Pitstop OverDrive
In the User Login - Click on "Sign up FREE!"
You'll need to submit a valid email address and create your own password, then click - Create Account(button)

Now enter your email address and password to Log in, Select - Scan this system Now!(button)
You will then be asked to download an ActiveX component and allow it to install.
It is safe and does not compromise your privacy.
Follow the on-screen prompts to install the ActiveX and to allow the Full Tests to be run on your machine.

The Full Tests take about 2 1/2 - 3 minutes on most machines.
When complete, a Results - Summary - Recommended Fixes will be displayed.

Please post the URL internet address, from your Results, back here into this Topic Thread so that we can review the configuration and present performance levels of your machine.

Note: During the graphics 2D and graphics 3D testing, your screen will display some rapidly moving objects.
If you are sensitive to visual flashing, it may cause dizziness. Therefore, look away from the screen during that portion of the testing.

After reviewing the results we will be more informed and may be able to provide better recommendations for you to work towards improving your machine's performance.

While PCPitstop does offer a variety of Paid Products, the PCPitstop OverDrive testing is FREE. Please ignore the references to Paid Products. We prefer to provide manual solution instructions that you can apply directly to your machine.

Thanks to rshaffer61 for the PCPitstop instructions :thumbsup:
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#12
iammykyl

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Yes thats fine thanks for your input...im trying to keep up

;)

My OS is XP and yes it is fully updated

<br style="color: rgb(13, 41, 117); font-size: 13px; line-height: 19px; text-align: left; background-color: rgb(242, 242, 242); ">

I noticed today it came up with dialogue box saying 'end now, or cancel, the programme it was apparently closing was my web cam ( vid.exe ) I can't remember the last time I used it, would this have any bearing on the problem at all??

<br style="color: rgb(13, 41, 117); font-size: 13px; line-height: 19px; text-align: left; background-color: rgb(242, 242, 242); ">

Thank you

It could be relevant, (an OS issue)

While a look further and to keep on the one track, please keep going with Phillpowers2 diagnostics of hardware until he moves it on to software.

Please answer the question in Post #9. *model number*
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#13
haloburn

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Phill
I will get back to you as soon as I can with that
Thanks :)
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#14
phillpower2

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No problem as I will be offline for a couple of hours later and so will check back on my return (2100hrs UK time)
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#15
haloburn

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Ok thank you! it will prob take til then to get the time ti try and locate it!!
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