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WIN XP SP3 Blue Scrren Crash


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#1
the_sarge1975

the_sarge1975

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Hi all,

I recently installed XP Pro on a spare PC.

Installed all updates, SP3 ect.

Tryed to upgrade to IE8 and got blue screen of death - BAD_POOL_CALLER. Now i'm not swimming atm so at a loss-

BSOD report:-

==================================================
Dump File : Mini090412-02.dmp
Crash Time : 04/09/2012 13:59:29
Bug Check String : BAD_POOL_CALLER
Bug Check Code : 0x000000c2
Parameter 1 : 0x00000040
Parameter 2 : 0x00000000
Parameter 3 : 0x80000000
Parameter 4 : 0x00000000
Caused By Driver : aswSP.SYS
Caused By Address : aswSP.SYS+15444
File Description : avast! self protection module
Product Name : avast! Antivirus
Company : AVAST Software
File Version : 7.0.1466.549
Processor : 32-bit
Crash Address : ntoskrnl.exe+22f5f
Stack Address 1 : ntoskrnl.exe+71c2d
Stack Address 2 : ntoskrnl.exe+7449a
Stack Address 3 : aswSP.SYS+18654
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini090412-02.dmp
Processors Count : 4
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini090412-01.dmp
Crash Time : 04/09/2012 13:51:28
Bug Check String : BAD_POOL_CALLER
Bug Check Code : 0x000000c2
Parameter 1 : 0x00000040
Parameter 2 : 0x00000000
Parameter 3 : 0x80000000
Parameter 4 : 0x00000000
Caused By Driver : aswSP.SYS
Caused By Address : aswSP.SYS+15444
File Description : avast! self protection module
Product Name : avast! Antivirus
Company : AVAST Software
File Version : 7.0.1466.549
Processor : 32-bit
Crash Address : ntoskrnl.exe+22f5f
Stack Address 1 : ntoskrnl.exe+71c2d
Stack Address 2 : ntoskrnl.exe+7449a
Stack Address 3 : aswSP.SYS+18654
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini090412-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini083112-03.dmp
Crash Time : 31/08/2012 17:20:03
Bug Check String : BAD_POOL_CALLER
Bug Check Code : 0x000000c2
Parameter 1 : 0x00000040
Parameter 2 : 0x00000000
Parameter 3 : 0x80000000
Parameter 4 : 0x00000000
Caused By Driver : aswSP.SYS
Caused By Address : aswSP.SYS+15444
File Description : avast! self protection module
Product Name : avast! Antivirus
Company : AVAST Software
File Version : 7.0.1466.549
Processor : 32-bit
Crash Address : ntoskrnl.exe+22f5f
Stack Address 1 : ntoskrnl.exe+71c2d
Stack Address 2 : ntoskrnl.exe+7449a
Stack Address 3 : aswSP.SYS+18654
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini083112-03.dmp
Processors Count : 4
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini083112-02.dmp
Crash Time : 31/08/2012 17:12:32
Bug Check String : BAD_POOL_CALLER
Bug Check Code : 0x000000c2
Parameter 1 : 0x00000040
Parameter 2 : 0x00000000
Parameter 3 : 0x80000000
Parameter 4 : 0x00000000
Caused By Driver : aswSP.SYS
Caused By Address : aswSP.SYS+15444
File Description : avast! self protection module
Product Name : avast! Antivirus
Company : AVAST Software
File Version : 7.0.1466.549
Processor : 32-bit
Crash Address : ntoskrnl.exe+22f5f
Stack Address 1 : ntoskrnl.exe+71c2d
Stack Address 2 : ntoskrnl.exe+7449a
Stack Address 3 : aswSP.SYS+18654
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini083112-02.dmp
Processors Count : 4
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini083112-01.dmp
Crash Time : 31/08/2012 15:02:42
Bug Check String : BAD_POOL_CALLER
Bug Check Code : 0x000000c2
Parameter 1 : 0x00000040
Parameter 2 : 0x00000000
Parameter 3 : 0x80000000
Parameter 4 : 0x00000000
Caused By Driver : aswSP.SYS
Caused By Address : aswSP.SYS+15444
File Description : avast! self protection module
Product Name : avast! Antivirus
Company : AVAST Software
File Version : 7.0.1466.549
Processor : 32-bit
Crash Address : ntoskrnl.exe+22f5f
Stack Address 1 : ntoskrnl.exe+71c2d
Stack Address 2 : ntoskrnl.exe+7449a
Stack Address 3 : aswSP.SYS+18654
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini083112-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

Tryed shutting down AVASt then trying and made no difference, any sugguestions??

Peter
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#2
rshaffer61

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Uninstall Avast and see if the issue still happens. If not then install MSE and see if it happens. If it still does not happen then the issue is Avast. Disabling Avast still allows the program to register at startup and can cause the error. Uninstalling it takes it out of the equation completely.
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#3
the_sarge1975

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OK, will give that a try, Thanks
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#4
the_sarge1975

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Yep, that sorted it, many thanks
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#5
rshaffer61

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Now if you want to try you can try installing Avast again if you would rather have it. The issue may have just been a faulty driver within the program that failed to update. :thumbsup:
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