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Blue Screen of Death [Closed]


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#1
bdelgado

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Good morning, just recently I had an Anti Shield virus on my computer which i removed, that was a few weeks ago, yesterday my Microsoft Essentials box was red and when i clicked on it, it said there was a potential threat to my computer. I ran a quick scan and it picked up a trojan virus. It prompted me to clean my pc and then it said that it needed to restart in order to completely fix the problem. After i rebooted, i got the blue screen. I cant even open the computer in safe mode. What can i do??? Please help!!!! Thanks!

Edited by bdelgado, 05 September 2012 - 08:55 AM.

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#2
Amlak

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Hi, bdelgado. Welcome to GTG. Please let me know what Windows operating system you have. And whether it's 32-bit or 64-bit (if you know).
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#3
bdelgado

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Thank you so much for responding, i have windows xp i dont know if its 64 or 32, the computer is about 6yrs old.
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#4
Amlak

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Hi, belgado. I'll do my best to get the computer running as soon as possible. When you have access to a working computer again, please do the following:

  • Download Farbar Recovery Scan Tool and save it to a flash drive.
  • Download OTLPEStd.exe to your desktop.
  • Once downloaded, insert a blank CD in your burner and click on OTLPEStd.exe. The executable includes the OTLPE_New_Std.iso and a copy of imgburn, a program to burn .iso files. When executed, the application will extract both and start the burning process automatically.
  • Once the CD is burned, boot the Non working computer using the boot CD you just created. For more information, click here
    • Don't forget to connect the flash drive to the computer before you boot from the CD.
  • Your system should now display a REATOGO-X-PE desktop.
  • Locate the flash drive with FRST and double click it.
  • The tool will start to run.
    Posted Image
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive. Please copy and paste it in your reply.

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#5
Essexboy

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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