[butch1954]

i don't know which key is safe mode. it has a network boot,but i don't know how to initiate it at the dos prompt. i get something like the letters (dhjc) and a spinning thing beside it.

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Go back to device manager
prepare for the screenshot
save the screenshot as explained by my colleague rshaffer61 in his post 7
HOWEVER save it to a flash pen
Come back to the computer on which your are replying
Attach the saved JPEG image from the screenshot to your reply using Use full editor on your reply and follow the instructions

Usually the warnings are Yellow with a black exclamation mark OR a red X, there are others, but a screenshot will paint a 1000 words

[Macboatmaster]

Go back to device manager
prepare for the screenshot
save the screenshot as explained by my colleague rshaffer61 in his post 7
HOWEVER save it to a flash pen
Come back to the computer on which your are replying
Attach the saved JPEG image from the screenshot to your reply using Use full editor on your reply and follow the instructions

Usually the warnings are Yellow with a black exclamation mark OR a red X, there are others, but a screenshot will paint a 1000 words

[rshaffer61]

When you boot the system normally hitting F8 will get you to the advanced boot options menu. There you will see a list of options of which one is Safe Mode With Networking. Highlight it and then click Enter.

[butch1954]

there isn't an internet connection in safe mode with networking.

[rshaffer61]

Then the issue has to do with a driver or service not starting.

[butch1954]

Please tell how to do a screenshot again.

[rshaffer61]

With Device Manager open showing the entries you stated then do the following.



To do a screenshot please have click on your Print Screen on your keyboard. It is normally the key above your number pad between the F12 key and the Scroll Lock key
Now go to Start and then to All Programs
Scroll to Accessories and then click on Paint
In the Empty White Area click and hold the CTRL key and then click the V
Go to the File option at the top and click on Save as
Save as file type JPEG and save it to your Desktop, or in your case as Macboatmaster said, to your flash pen drive, to then attach when replying on the computer with the connection.


Attach it to your next reply

[rshaffer61]

Is this system on a home or business network?

[butch1954]

home

[rshaffer61]

OK still waiting on that screenshot of the Device Manager I asked for earlier.

[rshaffer61]

There has been some mention of a program called Device Lock which would put the padlock symbol you are describing. Does this sound like a program you have installed?

[rshaffer61]

It has been almost 2 days since the request for the device manager screenshot. Can I get that picture or are we at a position where we cannot continue?

[rshaffer61]

Are you still having problems with your issue?
It has been 30 days since your last response and I was wondering if the issue has been resolved?
If so can you explain how it was resolved so others may be able to fix it if they have the same issue.
If not please let us know and we can continue with helping you to resolve the issue.