How do i factory restore my laptop
Posted 07 September 2012 - 06:56 AM
Posted 07 September 2012 - 11:29 AM
If you want to really do a factory restore please understand that all data will be erased.
To access the recovery partition do the following...
Power off the laptop.
Hold down the 0 (zero) key and turn the laptop on. Keep holding down the zero key until the TOSHIBA logo appears.
Start tapping the zero key repeatedly at this point.
Stop if the unit beeps or when the TOSHIBA logo disappears.
The screen should flash HDD RECOVERY MODE for a second and then it will load the Toshiba recovery program right from the hard drive.
Note that this erases all data, and reloads all factory default software.
Posted 08 September 2012 - 09:05 AM
Posted 08 September 2012 - 09:56 AM
If the system still loads into windows then it may be worth having our malware techs check your system and clean it up. There would be no need to do the factory restore then. You other option is to contact Toshiba and see about purchasing a set of recovery disks from them for your system. Normally this runs about $35 USD and will include the OS, Drivers and all installed programs when it was brand new.
If you would rather go the malware direction the instructions are as follows.
I suspect that you have some malware on your computer causing issues that we are not able to solve through means we can use here in the Tech Forums. I suggest you read the 'Start Here' topic found HERE. With these self-help tools you have a high chance of fixing the problems on your own. If you are still having problems after following Step 3 of the guide, continue with Step 4 and 5 and post in the Malware Forum. If you are unable to run any programs, Please create a topic stating what you have tried so far and that you are unable to run any programs. Also, Please do NOT post the logs in this thread.
If you are still having issues after the malware expert gives you a clean bill of health, Please return to THIS thread and we will pursue other options to help you solve your current problem(s).
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