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Virus has disabled desktop, task manager, and safe mode and system res


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#1
riserussia

riserussia

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My main administrator account has been infected with a virus that disables the desktop after 5-10 seconds, system restore, task manager, and safe mode. I can log on no problem with my other account which is a standard user. Task manager is enabled but system restore is not. I found a great program that would re-enable all these things but I do not have access because the only account working for me is the standard user. The topic was here http://www.computing...cons/37278.html

Is there any way I could gain admin access to my computer through my standard user account?
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#2
dandy0850

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Just a thought but try starting in safe mode with cmd prompt - then once started type explorer.exe and see what happens !
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#3
riserussia

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Just a thought but try starting in safe mode with cmd prompt - then once started type explorer.exe and see what happens !


would prefer help from technician, anyone?

Edited by riserussia, 09 September 2012 - 09:50 PM.

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#4
rshaffer61

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I'll do you one better as this is something that needs to be addressed in the correct forum first. Anything we do in the tech forums will most likely be a waste of time till you get the infection cleared by our malware techs.
I suspect that you have some malware on your computer causing issues that we are not able to solve through means we can use here in the Tech Forums. I suggest you read the 'Start Here' topic found HERE. With these self-help tools you have a high chance of fixing the problems on your own. If you are still having problems after following Step 3 of the guide, continue with Step 4 and 5 and post in the Malware Forum. If you are unable to run any programs, Please create a topic stating what you have tried so far and that you are unable to run any programs. Also, Please do NOT post the logs in this thread.

If you are still having issues after the malware expert gives you a clean bill of health, Please return to THIS thread and we will pursue other options to help you solve your current problem(s).
Add a link to this topic so that malware tech can see what steps have been taken here
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#5
riserussia

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I'll do you one better as this is something that needs to be addressed in the correct forum first. Anything we do in the tech forums will most likely be a waste of time till you get the infection cleared by our malware techs.
I suspect that you have some malware on your computer causing issues that we are not able to solve through means we can use here in the Tech Forums. I suggest you read the 'Start Here' topic found HERE. With these self-help tools you have a high chance of fixing the problems on your own. If you are still having problems after following Step 3 of the guide, continue with Step 4 and 5 and post in the Malware Forum. If you are unable to run any programs, Please create a topic stating what you have tried so far and that you are unable to run any programs. Also, Please do NOT post the logs in this thread.

If you are still having issues after the malware expert gives you a clean bill of health, Please return to THIS thread and we will pursue other options to help you solve your current problem(s).
Add a link to this topic so that malware tech can see what steps have been taken here


I am familiar with the process. The reason I posted here is because I don't have access to my infected admin account. Therefore most scans/fixes will not work until I can regain admin access. Malewarebytes gives me a clean bill of health when I run it on my standard user account. I will post in maleware forum but I already had an easy fix if someone could guide me here into taking back admin privileges on my computer.
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#6
rshaffer61

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Can you say with 100% certain that the system is clean?
If no then make sure you put in your malware topic that you cannot run any of the suggested scans that are requested.
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#7
rshaffer61

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Are you still having problems with your issue?
It has been 23 days since your last response and I was wondering if the issue has been resolved?
If so can you explain how it was resolved so others may be able to fix it if they have the same issue.
If not please let us know and we can continue with helping you to resolve the issue. If you have not gone through the malware forum I highly recommend you do s the scans they use are deeper then mbam.
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