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rnsetup0.exe - Bad Image Error [Solved]


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#1
liftithigher007

liftithigher007

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I have been having troubles downloading items as this bad image error frequently occurs when I try and prohibits me from doing so, and do not know how to get rid of it or fix it. I have tried Microsoft essentials and Malwarebytes anti-malware removal and they have found nothing. I have tried many ways to fix this and nothing has seemed to work!

C:\users\tmb*****\appdata\local\temp\msimg32.dll is either not designed to run on windows or it contains an error. Try installing the program again using the original installation media or contact your system admin or the software vendor for support.

rnsetup0.exe - Bad Image error



OTL logfile created on: 9/11/2012 12:33:12 PM - Run 1
OTL by OldTimer - Version 3.2.61.3 Folder = C:\Users\TMBarker\Downloads
64bit- Home Premium Edition (Version = 6.1.7600) - Type = NTWorkstation
Internet Explorer (Version = 9.0.8112.16421)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

3.80 Gb Total Physical Memory | 2.14 Gb Available Physical Memory | 56.20% Memory free
7.60 Gb Paging File | 5.65 Gb Available in Paging File | 74.37% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 58.59 Gb Total Space | 20.82 Gb Free Space | 35.54% Space Free | Partition Type: NTFS
Drive D: | 397.30 Gb Total Space | 362.87 Gb Free Space | 91.33% Space Free | Partition Type: NTFS

Computer Name: TMBARKER-PC | User Name: TMBarker | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Quick Scan | Include 64bit Scans
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - [2012/09/11 12:32:34 | 000,600,064 | ---- | M] (OldTimer Tools) -- C:\Users\TMBarker\Downloads\OTL.exe
PRC - [2012/09/11 12:22:51 | 000,652,952 | ---- | M] (RealNetworks, Inc.) -- C:\Users\TMBarker\AppData\Local\Temp\rnsetup0.exe
PRC - [2012/09/11 12:22:49 | 000,760,128 | ---- | M] (RealNetworks, Inc.) -- C:\Users\TMBarker\AppData\Local\Temp\dlmDBDD.tmp\RealPlayer.exe
PRC - [2012/09/11 12:22:41 | 000,733,928 | ---- | M] (CNET Download.com) -- C:\Users\TMBarker\Downloads\cbsidlm-cbsi4_1_1-RealPlayer-10073040 (3).exe
PRC - [2011/05/26 15:14:52 | 000,477,080 | ---- | M] () -- C:\Users\TMBarker\AppData\Roaming\HP SimpleSave Application\StartHelper.exe
PRC - [2010/07/01 11:38:26 | 000,083,512 | ---- | M] (ArcSoft, Inc.) -- C:\Users\TMBarker\AppData\Roaming\HP SimpleSave Application\uUACTokenSvc.exe
PRC - [2009/10/15 05:10:28 | 000,498,160 | ---- | M] () -- C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe
PRC - [2009/08/19 13:25:52 | 001,589,208 | ---- | M] () -- C:\Program Files (x86)\comcasttb\ComcastSpywareScan\ComcastAntiSpy.exe
PRC - [2009/06/24 22:19:50 | 000,140,520 | ---- | M] (CyberLink Corp.) -- C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe
PRC - [2009/06/24 18:31:44 | 001,942,792 | ---- | M] (Sensible Vision ) -- C:\Program Files (x86)\Sensible Vision\Fast Access\FATrayAlert.exe
PRC - [2009/06/24 18:31:44 | 000,095,496 | ---- | M] (Sensible Vision ) -- C:\Program Files (x86)\Sensible Vision\Fast Access\FATrayMon.exe
PRC - [2009/06/24 18:31:22 | 002,368,776 | ---- | M] (Sensible Vision ) -- c:\Program Files (x86)\Sensible Vision\Fast Access\FAService.exe
PRC - [2009/06/24 18:21:38 | 000,409,744 | ---- | M] (Creative Technology Ltd) -- C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe
PRC - [2009/06/17 13:49:44 | 000,616,408 | ---- | M] () -- C:\Program Files (x86)\comcasttb\ComcastSpywareScan\ComcastAntiSpyService.exe
PRC - [2009/05/21 10:59:08 | 000,206,064 | ---- | M] (SupportSoft, Inc.) -- C:\Program Files (x86)\Dell Support Center\bin\sprtsvc.exe
PRC - [2009/05/21 10:59:08 | 000,206,064 | ---- | M] (SupportSoft, Inc.) -- C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe
PRC - [2008/12/18 16:05:28 | 000,155,648 | ---- | M] (Stardock Corporation) -- C:\Program Files\Dell\DellDock\DockLogin.exe
PRC - [2007/09/26 13:55:04 | 000,283,912 | ---- | M] (CA, Inc.) -- C:\Program Files (x86)\CA\PPRT\bin\ITMRTSVC.exe


========== Modules (No Company Name) ==========

MOD - [2012/08/29 22:58:45 | 000,442,392 | ---- | M] () -- C:\Users\TMBarker\AppData\Local\Google\Chrome\Application\21.0.1180.89\ppgooglenaclpluginchrome.dll
MOD - [2012/08/29 22:58:44 | 012,237,336 | ---- | M] () -- C:\Users\TMBarker\AppData\Local\Google\Chrome\Application\21.0.1180.89\PepperFlash\pepflashplayer.dll
MOD - [2012/08/29 22:58:42 | 003,997,720 | ---- | M] () -- C:\Users\TMBarker\AppData\Local\Google\Chrome\Application\21.0.1180.89\pdf.dll
MOD - [2012/08/29 22:57:27 | 000,526,872 | ---- | M] () -- C:\Users\TMBarker\AppData\Local\Google\Chrome\Application\21.0.1180.89\libglesv2.dll
MOD - [2012/08/29 22:57:26 | 000,104,984 | ---- | M] () -- C:\Users\TMBarker\AppData\Local\Google\Chrome\Application\21.0.1180.89\libegl.dll
MOD - [2012/08/29 22:57:15 | 000,144,424 | ---- | M] () -- C:\Users\TMBarker\AppData\Local\Google\Chrome\Application\21.0.1180.89\avutil-51.dll
MOD - [2012/08/29 22:57:13 | 000,266,792 | ---- | M] () -- C:\Users\TMBarker\AppData\Local\Google\Chrome\Application\21.0.1180.89\avformat-54.dll
MOD - [2012/08/29 22:57:12 | 002,480,680 | ---- | M] () -- C:\Users\TMBarker\AppData\Local\Google\Chrome\Application\21.0.1180.89\avcodec-54.dll
MOD - [2012/05/10 03:37:50 | 005,453,312 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Xml\5c85c9c42e1b8a8760de82ecb4c7d582\System.Xml.ni.dll
MOD - [2012/05/10 03:37:45 | 007,952,384 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System\2ebb3c259eab50af565e3a8dba6ad20e\System.ni.dll
MOD - [2012/05/10 03:37:39 | 011,490,816 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\mscorlib\5858678a79aae31262b0214424245d06\mscorlib.ni.dll
MOD - [2011/11/02 00:26:32 | 000,087,912 | ---- | M] () -- C:\Program Files (x86)\Common Files\Apple\Apple Application Support\zlib1.dll
MOD - [2011/11/02 00:26:12 | 001,242,472 | ---- | M] () -- C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libxml2.dll
MOD - [2011/05/26 15:14:52 | 000,477,080 | ---- | M] () -- C:\Users\TMBarker\AppData\Roaming\HP SimpleSave Application\StartHelper.exe
MOD - [2009/10/15 05:10:28 | 000,498,160 | ---- | M] () -- C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe
MOD - [2009/08/19 13:25:52 | 001,589,208 | ---- | M] () -- C:\Program Files (x86)\comcasttb\ComcastSpywareScan\ComcastAntiSpy.exe
MOD - [2009/06/24 18:32:34 | 000,089,352 | ---- | M] () -- C:\Windows\SysWOW64\FAIEExtension.dll
MOD - [2009/06/24 18:31:46 | 000,059,144 | ---- | M] () -- C:\Windows\SysWOW64\FAib.dll
MOD - [2009/06/24 18:31:00 | 000,234,760 | ---- | M] () -- C:\Windows\SysWOW64\FACrashRpt.dll


========== Services (SafeList) ==========

SRV:64bit: - [2012/03/26 18:49:56 | 000,291,696 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Program Files\Microsoft Security Client\NisSrv.exe -- (NisSrv)
SRV:64bit: - [2012/03/26 18:49:56 | 000,012,600 | ---- | M] (Microsoft Corporation) [Auto | Running] -- C:\Program Files\Microsoft Security Client\MsMpEng.exe -- (MsMpSvc)
SRV:64bit: - [2009/10/09 09:52:16 | 000,092,160 | ---- | M] (Andrea Electronics Corporation) [Auto | Running] -- C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe -- (AERTFilters)
SRV:64bit: - [2009/07/16 20:06:00 | 000,033,280 | ---- | M] () [Auto | Running] -- C:\Program Files\Dell\Dell Wireless WLAN Card\WLTRYSVC.EXE -- (wltrysvc)
SRV:64bit: - [2008/12/18 16:05:28 | 000,155,648 | ---- | M] (Stardock Corporation) [Auto | Running] -- C:\Program Files\Dell\DellDock\DockLogin.exe -- (DockLoginService)
SRV - [2010/07/01 11:38:26 | 000,083,512 | ---- | M] (ArcSoft, Inc.) [Auto | Running] -- C:\Users\TMBarker\AppData\Roaming\HP SimpleSave Application\uUACTokenSvc.exe -- (BackupService)
SRV - [2010/03/18 15:16:28 | 000,130,384 | ---- | M] (Microsoft Corporation) [Auto | Stopped] -- C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe -- (clr_optimization_v4.0.30319_32)
SRV - [2009/12/20 17:56:03 | 000,016,680 | ---- | M] (Citrix Online, a division of Citrix Systems, Inc.) [On_Demand | Stopped] -- C:\Program Files (x86)\Citrix\GoToAssist\514\g2aservice.exe -- (GoToAssist)
SRV - [2009/06/24 18:31:22 | 002,368,776 | ---- | M] (Sensible Vision ) [Auto | Running] -- c:\Program Files (x86)\Sensible Vision\Fast Access\FAService.exe -- (FAService)
SRV - [2009/06/17 13:49:44 | 000,616,408 | ---- | M] () [Auto | Running] -- C:\Program Files (x86)\comcasttb\ComcastSpywareScan\ComcastAntiSpyService.exe -- (AntiSpywareService)
SRV - [2009/06/10 17:23:09 | 000,066,384 | ---- | M] (Microsoft Corporation) [Disabled | Stopped] -- C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe -- (clr_optimization_v2.0.50727_32)
SRV - [2009/05/21 10:59:08 | 000,206,064 | ---- | M] (SupportSoft, Inc.) [Auto | Running] -- C:\Program Files (x86)\Dell Support Center\bin\sprtsvc.exe -- (sprtsvc_DellSupportCenter)
SRV - [2007/09/26 13:55:04 | 000,283,912 | ---- | M] (CA, Inc.) [Auto | Running] -- C:\Program Files (x86)\CA\PPRT\bin\ITMRTSVC.exe -- (ITMRTSVC)


========== Driver Services (SafeList) ==========

DRV:64bit: - [2012/03/20 20:44:12 | 000,098,688 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\NisDrvWFP.sys -- (NisDrv)
DRV:64bit: - [2012/03/01 02:54:38 | 000,022,896 | ---- | M] (Microsoft Corporation) [Recognizer | Boot | Unknown] -- C:\Windows\SysNative\drivers\fs_rec.sys -- (Fs_Rec)
DRV:64bit: - [2012/02/15 11:01:50 | 000,052,736 | ---- | M] (Apple, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\usbaapl64.sys -- (USBAAPL64)
DRV:64bit: - [2011/03/11 02:22:41 | 000,107,904 | ---- | M] (Advanced Micro Devices) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\amdsata.sys -- (amdsata)
DRV:64bit: - [2011/03/11 02:22:40 | 000,027,008 | ---- | M] (Advanced Micro Devices) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\amdxata.sys -- (amdxata)
DRV:64bit: - [2009/10/12 08:00:52 | 000,151,040 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\Impcd.sys -- (Impcd)
DRV:64bit: - [2009/10/07 21:37:50 | 007,749,408 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\igdkmd64.sys -- (igfx)
DRV:64bit: - [2009/09/25 20:42:58 | 000,233,984 | ---- | M] (Intel® Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\IntcDAud.sys -- (IntcDAud)
DRV:64bit: - [2009/09/17 16:54:00 | 000,056,344 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\HECIx64.sys -- (HECIx64)
DRV:64bit: - [2009/09/16 10:47:00 | 000,267,312 | ---- | M] (Alps Electric Co., Ltd.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\Apfiltr.sys -- (ApfiltrService)
DRV:64bit: - [2009/08/20 13:05:00 | 000,239,616 | ---- | M] (Realtek ) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\Rt64win7.sys -- (RTL8167)
DRV:64bit: - [2009/07/17 13:06:00 | 002,769,400 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\BCMWL664.SYS -- (BCM43XX)
DRV:64bit: - [2009/07/17 00:14:00 | 000,220,672 | ---- | M] (Realtek Semiconductor Corp.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\RtsUStor.sys -- (RSUSBSTOR)
DRV:64bit: - [2009/07/16 20:06:00 | 000,022,520 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\bcm42rly.sys -- (BCM42RLY)
DRV:64bit: - [2009/07/13 21:52:20 | 000,194,128 | ---- | M] (AMD Technologies Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\amdsbs.sys -- (amdsbs)
DRV:64bit: - [2009/07/13 21:48:04 | 000,065,600 | ---- | M] (LSI Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\lsi_sas2.sys -- (LSI_SAS2)
DRV:64bit: - [2009/07/13 21:47:48 | 000,077,888 | ---- | M] (Hewlett-Packard Company) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\HpSAMD.sys -- (HpSAMD)
DRV:64bit: - [2009/07/13 21:45:55 | 000,024,656 | ---- | M] (Promise Technology) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\stexstor.sys -- (stexstor)
DRV:64bit: - [2009/07/09 05:00:00 | 000,055,280 | ---- | M] (Sonic Solutions) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\PxHlpa64.sys -- (PxHlpa64)
DRV:64bit: - [2009/06/15 15:06:42 | 000,172,704 | ---- | M] (Creative Technology Ltd.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\CtClsFlt.sys -- (CtClsFlt)
DRV:64bit: - [2009/06/10 16:34:33 | 003,286,016 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\evbda.sys -- (ebdrv)
DRV:64bit: - [2009/06/10 16:34:28 | 000,468,480 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\bxvbda.sys -- (b06bdrv)
DRV:64bit: - [2009/06/10 16:34:23 | 000,270,848 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\b57nd60a.sys -- (b57nd60a)
DRV:64bit: - [2009/06/10 16:31:59 | 000,031,232 | ---- | M] (Hauppauge Computer Works, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\hcw85cir.sys -- (hcw85cir)
DRV:64bit: - [2009/05/18 18:17:08 | 000,034,152 | R--- | M] (GEAR Software Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\GEARAspiWDM.sys -- (GEARAspiWDM)
DRV:64bit: - [2008/09/24 22:36:14 | 000,238,848 | ---- | M] (Sensible Vision ) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\facap.sys -- (FACAP)
DRV - [2009/07/13 21:19:10 | 000,019,008 | ---- | M] (Microsoft Corporation) [File_System | On_Demand | Stopped] -- C:\Windows\SysWOW64\drivers\wimmount.sys -- (WIMMount)


========== Standard Registry (SafeList) ==========


========== Internet Explorer ==========

IE:64bit: - HKLM\..\SearchScopes,DefaultScope = {7C822B6A-DA53-4031-8308-405611B7169B}
IE:64bit: - HKLM\..\SearchScopes\{7C822B6A-DA53-4031-8308-405611B7169B}: "URL" = http://www.bing.com/...rc=IE-SearchBox
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
IE - HKLM\..\SearchScopes,DefaultScope = {A45201A3-1FBF-4D64-AC8D-805FB4104462}
IE - HKLM\..\SearchScopes\{A45201A3-1FBF-4D64-AC8D-805FB4104462}: "URL" = http://www.bing.com/...rc=IE-SearchBox

IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/USCON/1
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = https://accounts.goo...he=2&from=login
IE - HKCU\..\SearchScopes,DefaultScope = {A45201A3-1FBF-4D64-AC8D-805FB4104462}
IE - HKCU\..\SearchScopes\Comcast: "URL" = http://search.xfinit...art_tech_search
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyOverride" = *.local


========== FireFox ==========

FF:64bit: - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF:64bit: - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: C:\Program Files\Microsoft Silverlight\5.1.10411.0\npctrl.dll ( Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@Apple.com/iTunes,version=: File not found
FF - HKLM\Software\MozillaPlugins\@Apple.com/iTunes,version=1.0: C:\Program Files (x86)\iTunes\Mozilla Plugins\npitunes.dll ()
FF - HKLM\Software\MozillaPlugins\@java.com/DTPlugin,version=10.7.2: C:\Windows\SysWOW64\npDeployJava1.dll (Oracle Corporation)
FF - HKLM\Software\MozillaPlugins\@java.com/JavaPlugin,version=10.7.2: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll (Oracle Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: C:\Program Files (x86)\Microsoft Silverlight\5.1.10411.0\npctrl.dll ( Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=14.0.8081.0709: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=3: C:\Program Files (x86)\Google\Update\1.3.21.115\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=9: C:\Program Files (x86)\Google\Update\1.3.21.115\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\Adobe Reader: C:\Program Files (x86)\Adobe\Reader 9.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.)
FF - HKCU\Software\MozillaPlugins\@tools.google.com/Google Update;version=3: C:\Users\TMBarker\AppData\Local\Google\Update\1.3.21.115\npGoogleUpdate3.dll (Google Inc.)
FF - HKCU\Software\MozillaPlugins\@tools.google.com/Google Update;version=9: C:\Users\TMBarker\AppData\Local\Google\Update\1.3.21.115\npGoogleUpdate3.dll (Google Inc.)



========== Chrome ==========

CHR - homepage: https://accounts.goo...he=2&from=login
CHR - default_search_provider: Google (Enabled)
CHR - default_search_provider: search_url = {google:baseURL}search?q={searchTerms}&{google:RLZ}{google:acceptedSuggestion}{google:originalQueryForSuggestion}{google:searchFieldtrialParameter}sourceid=chrome&ie={inputEncoding}
CHR - default_search_provider: suggest_url = {google:baseSuggestURL}search?{google:searchFieldtrialParameter}client=chrome&hl={language}&q={searchTerms},
CHR - homepage: https://accounts.goo...he=2&from=login
CHR - plugin: Remoting Viewer (Enabled) = internal-remoting-viewer
CHR - plugin: Native Client (Enabled) = C:\Users\TMBarker\AppData\Local\Google\Chrome\Application\21.0.1180.89\ppGoogleNaClPluginChrome.dll
CHR - plugin: Chrome PDF Viewer (Enabled) = C:\Users\TMBarker\AppData\Local\Google\Chrome\Application\21.0.1180.89\pdf.dll
CHR - plugin: Shockwave Flash (Enabled) = C:\Users\TMBarker\AppData\Local\Google\Chrome\Application\21.0.1180.89\gcswf32.dll
CHR - plugin: Shockwave Flash (Disabled) = C:\Users\TMBarker\AppData\Local\Google\Chrome\User Data\PepperFlash\11.2.31.144\pepflashplayer.dll
CHR - plugin: Adobe Acrobat (Enabled) = C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Browser\nppdf32.dll
CHR - plugin: QuickTime Plug-in 7.7.1 (Enabled) = C:\Program Files (x86)\QuickTime\plugins\npqtplugin.dll
CHR - plugin: QuickTime Plug-in 7.7.1 (Enabled) = C:\Program Files (x86)\QuickTime\plugins\npqtplugin2.dll
CHR - plugin: QuickTime Plug-in 7.7.1 (Enabled) = C:\Program Files (x86)\QuickTime\plugins\npqtplugin3.dll
CHR - plugin: QuickTime Plug-in 7.7.1 (Enabled) = C:\Program Files (x86)\QuickTime\plugins\npqtplugin4.dll
CHR - plugin: QuickTime Plug-in 7.7.1 (Enabled) = C:\Program Files (x86)\QuickTime\plugins\npqtplugin5.dll
CHR - plugin: QuickTime Plug-in 7.7.1 (Enabled) = C:\Program Files (x86)\QuickTime\plugins\npqtplugin6.dll
CHR - plugin: QuickTime Plug-in 7.7.1 (Enabled) = C:\Program Files (x86)\QuickTime\plugins\npqtplugin7.dll
CHR - plugin: Google Update (Enabled) = C:\Program Files (x86)\Google\Update\1.3.21.111\npGoogleUpdate3.dll
CHR - plugin: Java™ Platform SE 6 U31 (Enabled) = C:\Program Files (x86)\Java\jre6\bin\plugin2\npjp2.dll
CHR - plugin: Silverlight Plug-In (Enabled) = C:\Program Files (x86)\Microsoft Silverlight\5.1.10411.0\npctrl.dll
CHR - plugin: Windows Live\u00AE Photo Gallery (Enabled) = C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
CHR - plugin: iTunes Application Detector (Enabled) = C:\Program Files (x86)\iTunes\Mozilla Plugins\npitunes.dll
CHR - Extension: YouTube = C:\Users\TMBarker\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo\4.2.5_0\
CHR - Extension: Google Search = C:\Users\TMBarker\AppData\Local\Google\Chrome\User Data\Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf\0.0.0.19_0\
CHR - Extension: The Weather Channel for Chrome = C:\Users\TMBarker\AppData\Local\Google\Chrome\User Data\Default\Extensions\iflpcokdamgefbghpdipcibmhlkdopop\1.0.0.4_0\
CHR - Extension: Google Maps = C:\Users\TMBarker\AppData\Local\Google\Chrome\User Data\Default\Extensions\lneaknkopdijkpnocmklfnjbeapigfbh\5.2.4_0\
CHR - Extension: Gmail = C:\Users\TMBarker\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia\7_0\

O1 HOSTS File: ([2009/06/10 17:00:26 | 000,000,824 | ---- | M]) - C:\Windows\SysNative\drivers\etc\hosts
O2:64bit: - BHO: (Google Toolbar Helper) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
O2 - BHO: (Java™ Plug-In SSV Helper) - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll (Oracle Corporation)
O2 - BHO: (FAIESSOHelper Class) - {A2F122DA-055F-4df7-8F24-7354DBDBA85B} - c:\Program Files (x86)\Sensible Vision\Fast Access\FAIESSO.dll (Sensible Vision )
O2 - BHO: (Updater For XFIN_PORTAL) - {bb46be07-13eb-4c49-b0f0-fc78b9ea4983} - C:\Program Files (x86)\xfin_portal\auxi\comcastAu.dll File not found
O2 - BHO: (Java™ Plug-In 2 SSV Helper) - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll (Oracle Corporation)
O3:64bit: - HKLM\..\Toolbar: (Google Toolbar) - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
O3:64bit: - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3:64bit: - HKCU\..\Toolbar\WebBrowser: (Google Toolbar) - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
O4:64bit: - HKLM..\Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe (Alps Electric Co., Ltd.)
O4:64bit: - HKLM..\Run: [Broadcom Wireless Manager UI] C:\Program Files\Dell\Dell Wireless WLAN Card\WLTRAY.EXE (Dell Inc.)
O4:64bit: - HKLM..\Run: [HotKeysCmds] C:\Windows\SysNative\hkcmd.exe (Intel Corporation)
O4:64bit: - HKLM..\Run: [IgfxTray] C:\Windows\SysNative\igfxtray.exe (Intel Corporation)
O4:64bit: - HKLM..\Run: [MSC] C:\Program Files\Microsoft Security Client\msseces.exe (Microsoft Corporation)
O4:64bit: - HKLM..\Run: [Persistence] C:\Windows\SysNative\igfxpers.exe (Intel Corporation)
O4:64bit: - HKLM..\Run: [QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe (Dell Inc.)
O4:64bit: - HKLM..\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe (Realtek Semiconductor)
O4 - HKLM..\Run: [APSDaemon] C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe (Apple Inc.)
O4 - HKLM..\Run: [Dell Webcam Central] C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe (Creative Technology Ltd)
O4 - HKLM..\Run: [DellSupportCenter] C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe (SupportSoft, Inc.)
O4 - HKLM..\Run: [Desktop Disc Tool] C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe ()
O4 - HKLM..\Run: [FAStartup] File not found
O4 - HKLM..\Run: [FATrayAlert] c:\Program Files (x86)\Sensible Vision\Fast Access\FATrayMon.exe (Sensible Vision )
O4 - HKLM..\Run: [PDVDDXSrv] C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe (CyberLink Corp.)
O4 - HKCU..\Run: [ComcastAntispyClient] C:\Program Files (x86)\comcasttb\ComcastSpywareScan\ComcastAntispy.exe ()
O4 - HKCU..\Run: [Desktop Software] C:\Program Files (x86)\Common Files\SupportSoft\bin\bcont.exe (SupportSoft, Inc.)
O4 - HKCU..\Run: [msnmsgr] "C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe" /background File not found
O4 - HKCU..\Run: [xmeocsrnaw.exe] "C:\Users\TMBarker\AppData\Local\Temp\xmeocsrnaw.exe" File not found
O4 - Startup: C:\Users\TMBarker\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\HP SimpleSave Monitor.lnk = C:\Users\TMBarker\AppData\Roaming\HP SimpleSave Application\StartHelper.exe ()
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktop = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorAdmin = 5
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorUser = 3
O9 - Extra Button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - D:\Program Files (x86)\Microsoft Office\Office12\REFIEBAR.DLL (Microsoft Corporation)
O10:64bit: - NameSpace_Catalog5\Catalog_Entries64\000000000007 [] - C:\Program Files\Bonjour\mdnsNSP.dll (Apple Inc.)
O10 - NameSpace_Catalog5\Catalog_Entries\000000000007 [] - C:\Program Files (x86)\Bonjour\mdnsNSP.dll (Apple Inc.)
O1364bit: - gopher Prefix: missing
O13 - gopher Prefix: missing
O16:64bit: - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} http://fpdownload.ma...director/sw.cab (Reg Error: Key error.)
O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} http://download.eset...lineScanner.cab (OnlineScanner Control)
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} http://fpdownload2.m...ash/swflash.cab (Shockwave Flash Object)
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} http://platformdl.ad...Plus/1.6/gp.cab (Reg Error: Key error.)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 192.168.1.11
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{32E56FBF-AF5F-4C27-96E8-F58F43A576DD}: DhcpNameServer = 192.168.1.11
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{E0C0EC6C-4495-4CE8-BE10-124EC1DBAE2D}: DhcpNameServer = 192.168.1.1
O18:64bit: - Protocol\Handler\ms-help - No CLSID value found
O18:64bit: - Protocol\Handler\ms-itss - No CLSID value found
O18:64bit: - Protocol\Handler\wlmailhtml - No CLSID value found
O20:64bit: - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\explorer.exe (Microsoft Corporation)
O20:64bit: - HKLM Winlogon: UserInit - (C:\Windows\system32\userinit.exe) - C:\Windows\SysNative\userinit.exe (Microsoft Corporation)
O20 - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\SysWow64\explorer.exe (Microsoft Corporation)
O20 - HKLM Winlogon: UserInit - (C:\Windows\system32\userinit.exe) - C:\Windows\SysWOW64\userinit.exe (Microsoft Corporation)
O20:64bit: - Winlogon\Notify\GoToAssist: DllName - (C:\Program Files (x86)\Citrix\GoToAssist\514\G2AWinLogon_x64.dll) - File not found
O20:64bit: - Winlogon\Notify\igfxcui: DllName - (igfxdev.dll) - C:\Windows\SysNative\igfxdev.dll (Intel Corporation)
O20 - Winlogon\Notify\FastAccess: DllName - (c:\Program Files (x86)\Sensible Vision\Fast Access\FALogNot.dll) - c:\Program Files (x86)\Sensible Vision\Fast Access\FALogNot.dll ()
O21:64bit: - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O32 - HKLM CDRom: AutoRun - 1
O33 - MountPoints2\{36125597-e9ae-11df-a6be-0026b90eea94}\Shell - "" = AutoRun
O33 - MountPoints2\{36125597-e9ae-11df-a6be-0026b90eea94}\Shell\AutoRun\command - "" = F:\LaunchU3.exe -a
O33 - MountPoints2\{c17009b5-09b6-11e0-a6a7-0026b90eea94}\Shell - "" = AutoRun
O33 - MountPoints2\{c17009b5-09b6-11e0-a6a7-0026b90eea94}\Shell\AutoRun\command - "" = F:\HPLauncher.exe
O34 - HKLM BootExecute: (autocheck autochk *)
O35:64bit: - HKLM\..comfile [open] -- "%1" %*
O35:64bit: - HKLM\..exefile [open] -- "%1" %*
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O37:64bit: - HKLM\...com [@ = comfile] -- "%1" %*
O37:64bit: - HKLM\...exe [@ = exefile] -- "%1" %*
O37 - HKLM\...com [@ = comfile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*
O38 - SubSystems\\Windows: (ServerDll=winsrv:UserServerDllInitialization,3)
O38 - SubSystems\\Windows: (ServerDll=winsrv:ConServerDllInitialization,2)
O38 - SubSystems\\Windows: (ServerDll=sxssrv,4)

========== Files/Folders - Created Within 30 Days ==========

[2012/09/11 11:53:51 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Common Files\Java
[2012/09/11 10:56:42 | 000,000,000 | ---D | C] -- C:\Users\TMBarker\AppData\Roaming\RealNetworks

========== Files - Modified Within 30 Days ==========

[2012/09/11 12:00:00 | 000,000,920 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskUserS-1-5-21-3506722321-623513853-3797497382-1001UA.job
[2012/09/11 11:58:04 | 000,000,902 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineUA.job
[2012/09/11 11:52:39 | 000,014,240 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
[2012/09/11 11:52:39 | 000,014,240 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
[2012/09/11 11:45:47 | 000,000,898 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineCore.job
[2012/09/11 11:44:55 | 000,067,584 | --S- | M] () -- C:\Windows\bootstat.dat
[2012/09/11 11:44:50 | 3061,219,328 | -HS- | M] () -- C:\hiberfil.sys
[2012/09/11 09:32:26 | 000,677,068 | ---- | M] () -- C:\Windows\SysNative\perfh009.dat
[2012/09/11 09:32:26 | 000,125,400 | ---- | M] () -- C:\Windows\SysNative\perfc009.dat
[2012/09/11 09:32:26 | 000,005,392 | ---- | M] () -- C:\Windows\SysNative\PerfStringBackup.INI
[2012/09/10 13:00:00 | 000,000,868 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskUserS-1-5-21-3506722321-623513853-3797497382-1001Core.job
[2012/08/17 03:26:04 | 000,427,600 | ---- | M] () -- C:\Windows\SysNative\FNTCACHE.DAT
[2012/08/13 14:13:03 | 000,002,034 | -H-- | M] () -- D:\Documents\Default.rdp

========== Files Created - No Company Name ==========

[2012/07/18 14:12:24 | 000,003,584 | ---- | C] () -- C:\Users\TMBarker\AppData\Local\DCBC2A71-70D8-4DAN-EHR8-E0D61DEA3FDF.ini
[2011/12/30 08:11:45 | 000,011,168 | -HS- | C] () -- C:\Users\TMBarker\AppData\Local\124mao47j854fd15e7xmg2b402700w44v2084
[2011/12/30 08:11:45 | 000,011,168 | -HS- | C] () -- C:\ProgramData\124mao47j854fd15e7xmg2b402700w44v2084
[2011/12/29 08:44:53 | 000,011,590 | -HS- | C] () -- C:\Users\TMBarker\AppData\Local\64h1yc5kgb7ae6r067i4q2pw2ir
[2011/12/29 08:44:53 | 000,011,590 | -HS- | C] () -- C:\ProgramData\64h1yc5kgb7ae6r067i4q2pw2ir
[2011/09/12 08:23:59 | 000,744,030 | ---- | C] () -- C:\Windows\SysWow64\PerfStringBackup.INI
[2010/03/29 22:15:44 | 000,278,528 | ---- | C] () -- C:\Users\TMBarker\AppData\Roaming\DataSafeDotNet.exe

========== LOP Check ==========

[2010/10/31 08:52:36 | 000,000,000 | ---D | M] -- C:\Users\TMBarker\AppData\Roaming\639FCD047CA884947E60EA48CE0EDDE8
[2012/03/05 16:54:47 | 000,000,000 | ---D | M] -- C:\Users\TMBarker\AppData\Roaming\Elluminate
[2012/01/02 21:04:23 | 000,000,000 | ---D | M] -- C:\Users\TMBarker\AppData\Roaming\ID Vault
[2011/09/10 18:19:14 | 000,000,000 | ---D | M] -- C:\Users\TMBarker\AppData\Roaming\Tific
[2011/12/14 09:59:39 | 000,032,580 | ---- | M] () -- C:\Windows\Tasks\SCHEDLGU.TXT

========== Purity Check ==========



< End of report >
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#2
Essexboy

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Once this run has completed could you let me know if you still get the error

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following
    Posted Image

    :OTL
    O4 - HKCU..\Run: [xmeocsrnaw.exe] "C:\Users\TMBarker\AppData\Local\Temp\xmeocsrnaw.exe" File not found
    [2011/12/30 08:11:45 | 000,011,168 | -HS- | C] () -- C:\Users\TMBarker\AppData\Local\124mao47j854fd15e7xmg2b402700w44v2084
    [2011/12/30 08:11:45 | 000,011,168 | -HS- | C] () -- C:\ProgramData\124mao47j854fd15e7xmg2b402700w44v2084
    [2011/12/29 08:44:53 | 000,011,590 | -HS- | C] () -- C:\Users\TMBarker\AppData\Local\64h1yc5kgb7ae6r067i4q2pw2ir
    [2011/12/29 08:44:53 | 000,011,590 | -HS- | C] () -- C:\ProgramData\64h1yc5kgb7ae6r067i4q2pw2ir
    [2010/10/31 08:52:36 | 000,000,000 | ---D | M] -- C:\Users\TMBarker\AppData\Roaming\639FCD047CA884947E60EA48CE0EDDE8
    
    :Commands
    [purity]
    [resethosts]
    [emptytemp]
    [CREATERESTOREPOINT]
    [Reboot]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done
  • Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

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#3
liftithigher007

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awesome it worked thanks for the help i appreciate it!
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#4
Essexboy

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Have you tried downloading a few files to confirm that it is clear ? Once you are happy I will remove my tools
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#5
liftithigher007

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yes so far it seems to be working good i hope this problem does not come back.
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#6
Essexboy

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Subject to no further problems :)

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:

Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.

We will now confirm that your hidden files are set to that, as some of the tools I use will change that
  • Go to control panel
  • Select folder options (Appearance > Folder options in category view)
  • Select the View Tab.
  • Under the Hidden files and folders heading select Do not show hidden files and folders.
  • Click Yes to confirm.
  • Click OK.

SPRING CLEAN

To manually create a new Restore Point
  • Go to Control Panel and select System
  • Select System
  • On the left select System Protection and accept the warning if you get one
  • Select System Protection Tab
  • Select Create at the bottom
  • Type in a name i.e. Clean
  • Select Create

Now we can purge the infected ones
  • GoStart > All programs > Accessories > system tools
  • Right click Disc cleanup and select run as administrator
  • Select Your main drive and accept the warning if you get one
  • For a few moments the system will make some calculations
  • Select the More Options tab
  • In the System Restore and Shadow Backups select Clean up
  • Select Delete on the pop up
  • Select OK
  • Select Delete

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:
Posted Image
Malwarebytes. Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit

To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?

Keep safe :wave:
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#7
liftithigher007

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ok thanks
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#8
Essexboy

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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