I'm using Windows 7.
Thank you for the clarification, please take note of the below:
Windows 7 Advice:
- I will start working on your Malware issues, this may or may not, solve other issues you have with your machine.
- The fixes are specific to your problem and should only be used for this issue on this machine!
- The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear.
- If you don't know, stop and ask! Don't keep going on.
- Please reply to this thread. Do not start a new topic.
- Refrain from running self fixes as this will hinder the malware removal process.
- It may prove beneficial if you print of the following instructions or save them to notepad as I post them.
- Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
All applications I ask to be used will require to be run in Administrator mode. IE: Right click on and select Run as Administrator
The Operating System in use comes with a inbuilt utility called User Access Control(UAC)
when prompted by this with anything I ask you to do carry out please select the option Allow
.Before we start:
Please be aware that removing Malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.
Because of this, I advise you to backup any personal files and folders before you start. Scan with aswMBR:
Please download aswMBR.exe
to your desktop.
- Right-click on aswMBR.exe and select Run as Administrator to run it.
- When prompted with The application can use the Avast! Free Antivirus for scanning >> select No
- Now click on the Scan button to start scan
- On completion of the scan click Save Log, save it to your desktop and post the contents in your next reply
There will also be a file on your desktop named MBR.dat(or similar) do not delete this for now it is a actual backup of the MBR(master boot record).Scan with OTL:
Please download OTL
and save it to your Desktop.
Alternate downloads are here
- Right-click on OTL.exe and select Run as Administrator to start OTL.
- Ensure Include 64bit Scans is selected if the option is available/visible.
- Under Output, ensure that Minimal Output is selected.
- Under Extra Registry section, select Use SafeList.
- Click the Scan All Users checkbox.
- Click on Run Scan at the top left hand corner.
- When done, two Notepad files will open.
- OTL.txt <-- Will be opened
- Extra.txt <-- Will be minimized
- Please post the contents of these 2 Notepad files in your next reply.
When completed the above, please post back the following in the order asked for:
- How is your computer performing now, any further symptoms and or problems encountered?
- aswMBR Log.
- Both OTL logs. <-- Post them individually please, IE: one Log per post/reply.