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My PC keeps failing


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#76
LptpUser13

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OK then we need to find out what manufacturer your hd is then for sure.
You can get the model number from the bios if you know how to enter it.


I know that you hit F12 at startup to enter the menu but am not sure where to go from here(2nd pic)

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#77
rshaffer61

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What you want to is to highlight the Bios Setup and then click Enter.
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#78
LptpUser13

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What you want to is to highlight the Bios Setup and then click Enter.


Other then finding the service tag # and finding out what I already know (that my PC is a Dell Latitude D620) and some other info. I'm not sure I found what you need, So can you please tell me what I should look for in the BIOS setup menu?
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#79
rshaffer61

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Look for the Hardware tab at the top or look through the different areas to find where it identifies your drives.
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#80
LptpUser13

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You can open the bottom latch on the laptop marked with either HD or HDD This is the hard drive and then you should be able to see the manufacturer of your hard drive on it. If you are not cofortable with that then get the Seagate Seatools DOS CD ISO version.


I gave in and opened a little door on the bottom of my PC and the sticker said Samsung
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#81
rshaffer61

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OK so now go back to the hard drive diagnostic site and look for the samsung dos cd iso version and try that.
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#82
LptpUser13

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OK so now go back to the hard drive diagnostic site and look for the samsung dos cd iso version and try that.


ok I got it downloaded to a disk and ran it on my PC...
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#83
rshaffer61

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Did it find any problems?
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#84
LptpUser13

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Did it find any problems?


This is what the end showed(the first is the long test & the other 2 are from the short test), I have the rest of the results if you need them.

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#85
rshaffer61

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OK it looks like the hard drive is good then.
Is the issue still happening
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#86
LptpUser13

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OK it looks like the hard drive is good then.
Is the issue still happening


Yes it is. It starts up and goes to the boot menu, then once you choose one it flashes the BSOD and restarts and puts you right back to the boot menu.
Could this be something that snowballed down from when I tried to do the Repair Installation( http://www.geekstogo...ng/page__st__45 ) since there was problems that came from that? Or something else?
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#87
rshaffer61

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OK lets check the BSOD and see what it says now.

Reboot and on the second black screen start tapping F8 to get to the Advance Boot Options.
Now scroll down to the line that says something about do not restart on error or something like that. Click that and the system should reboot. When it gets to the BSOD it will halt. Get the error code and the description of what it says for me please.
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#88
LptpUser13

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OK lets check the BSOD and see what it says now.

Reboot and on the second black screen start tapping F8 to get to the Advance Boot Options.
Now scroll down to the line that says something about do not restart on error or something like that. Click that and the system should reboot. When it gets to the BSOD it will halt. Get the error code and the description of what it says for me please.


It says-

*** STOP: 0x00000024 (0x00190203, 0x8635EB98, 0xC0000102, 0x00000000)
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#89
rshaffer61

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0x00000024: NTFS_FILE_SYSTEM
A problem occurred within NTFS.SYS, the driver file that allows the system to read and write to NTFS file system drives. There may be a physical problem with the disk, or an Interrupt Request Packet (IRP) may be corrupted. Other common causes include heavy hard drive fragmentation, heavy file I/O, problems with some types of drive-mirroring software, or some antivirus software. I suggest running ChkDsk or ScanDisk as a first step; then disable all file system filters such as virus scanners, firewall software, or backup utilities. Check the file properties of NTFS.SYS to ensure it matches the current OS or SP version. Update all disk, tape backup, CD-ROM, or removable device drivers to the most current versions.



OK can you repeat the last steps except try the Last Known Good Configuration and see if it will bootup then.
Being a Dell there won't be a repair option available so we may be at a point that you may need just get your important data backed up and start fresh.
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#90
LptpUser13

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0x00000024: NTFS_FILE_SYSTEM
A problem occurred within NTFS.SYS, the driver file that allows the system to read and write to NTFS file system drives. There may be a physical problem with the disk, or an Interrupt Request Packet (IRP) may be corrupted. Other common causes include heavy hard drive fragmentation, heavy file I/O, problems with some types of drive-mirroring software, or some antivirus software. I suggest running ChkDsk or ScanDisk as a first step; then disable all file system filters such as virus scanners, firewall software, or backup utilities. Check the file properties of NTFS.SYS to ensure it matches the current OS or SP version. Update all disk, tape backup, CD-ROM, or removable device drivers to the most current versions.



OK can you repeat the last steps except try the Last Known Good Configuration and see if it will bootup then.
Being a Dell there won't be a repair option available so we may be at a point that you may need just get your important data backed up and start fresh.


I tried but it BSOD crashed.
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