[sanderel]

whenever browsing a site I always get advertisments popping up from the bottom of the screen in either the right or left hand corner. They all have a small X that I can click to close them

[Advertisements]

Hello sanderel and welcome to GeeksToGo .

My name is Satchfan and I would be glad to help you with your computer problem.

Please read the following guidelines which will help to make cleaning your machine easier:

• please follow all instructions in the order posted
• please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear
• all logs/reports, etc. must be posted in Notepad. Please ensure that word wrap is unchecked. In Notepad click Format, uncheck Word wrap if it is checked
• if you don't understand something, please don't hesitate to ask for clarification before proceeding
• the fixes are specific to your problem and should only be used for this issue on this machine.
• please reply within 3 days. If you do not reply within this period I will post a reminder but topics with no reply in 4 days will be closed!

IMPORTANT:

Please DO NOT install/uninstall any programs unless asked to.
Please DO NOT run any scans other than those requested

===================================================

Download and run OTL

• download OTL to your desktop.
• double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
• click Scan all users.
• under Custom Scan paste this in
  

  
  netsvcs
  %SYSTEMDRIVE%\*.exe
  /md5start
  explorer.exe
  winlogon.exe
  Userinit.exe
  svchost.exe
  consrv.dll
  /md5stop
  %systemroot%\*. /rp /s
  DRIVES
  CREATERESTOREPOINT
  

• click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan won’t take long.
• when the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
• please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.
• you may need two posts to fit them both in.

===================================================

Run aswMBR

• download aswMBR.exe to your desktop.
• double click the aswMBR.exe to run it
• if asked, accept the AVAST virus definition download
• click the "Scan" button to start scan
• on completion of the scan click Save log, save it to your desktop and post in your next reply

Logs to include with next post:

OTL.txt
Extras.txt
aswMBR log

Thanks

Satchfan

[Satchfan]

Hello sanderel and welcome to GeeksToGo .

My name is Satchfan and I would be glad to help you with your computer problem.

Please read the following guidelines which will help to make cleaning your machine easier:

• please follow all instructions in the order posted
• please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear
• all logs/reports, etc. must be posted in Notepad. Please ensure that word wrap is unchecked. In Notepad click Format, uncheck Word wrap if it is checked
• if you don't understand something, please don't hesitate to ask for clarification before proceeding
• the fixes are specific to your problem and should only be used for this issue on this machine.
• please reply within 3 days. If you do not reply within this period I will post a reminder but topics with no reply in 4 days will be closed!

IMPORTANT:

Please DO NOT install/uninstall any programs unless asked to.
Please DO NOT run any scans other than those requested

===================================================

Download and run OTL

• download OTL to your desktop.
• double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
• click Scan all users.
• under Custom Scan paste this in
  

  
  netsvcs
  %SYSTEMDRIVE%\*.exe
  /md5start
  explorer.exe
  winlogon.exe
  Userinit.exe
  svchost.exe
  consrv.dll
  /md5stop
  %systemroot%\*. /rp /s
  DRIVES
  CREATERESTOREPOINT
  

• click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan won’t take long.
• when the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
• please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.
• you may need two posts to fit them both in.

===================================================

Run aswMBR

• download aswMBR.exe to your desktop.
• double click the aswMBR.exe to run it
• if asked, accept the AVAST virus definition download
• click the "Scan" button to start scan
• on completion of the scan click Save log, save it to your desktop and post in your next reply

Logs to include with next post:

OTL.txt
Extras.txt
aswMBR log

Thanks

Satchfan

[Satchfan]

It has been several days since I replied to your request for help with your computer problems.

Please let me know if you are having problems and still need help.

Thanks

Satchfan

[Satchfan]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.