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Malware suspected to be preventing recovery disk creation [Closed] [So


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#61
CompCav

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OK I want to clean up our tools now and send you back to your original post for the software/hardware help you need to complete.

Subject to no further problems :)

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Your log now appears clean :thumbsup:

The following will implement some cleanup procedures as well as reset System Restore points:

Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following

    :Commands
    [resethosts]
    [emptytemp]
    [Reboot]

  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done

Remove ComboFix

  • Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
  • In the Run box, type in ComboFix /Uninstall (Notice the space between the "x" and "/") then click OK

    Posted Image
  • Follow the prompts on the screen
  • A message should appear confirming that ComboFix was uninstalled

Run OTL and hit the Cleanup button. It will remove all the programs we have used plus itself.

We will now confirm that your hidden files are set to that, as some of the tools I use will change that
  • Click Start.
  • Open My Computer.
  • Select the Tools menu and click Folder Options.
  • Select the View Tab.
  • Under the Hidden files and folders heading select Do not show hidden files and folders.
  • Click Yes to confirm.
  • Click OK.



SPRING CLEAN

To manually create a new Restore Point
  • Go to Control Panel and select System
  • Select System
  • On the left select System Protection and accept the warning if you get one
  • Select System Protection Tab
  • Select Create at the bottom
  • Type in a name i.e. Clean
  • Select Create

Now we can purge the infected ones
  • GoStart > All programs > Accessories > system tools
  • Right click Disc cleanup and select run as administrator
  • Select Your main drive and accept the warning if you get one
  • For a few moments the system will make some calculations
  • Select the More Options tab
  • In the System Restore and Shadow Backups select Clean up
  • Select Delete on the pop up
  • Select OK
  • Select Delete

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programs:
Posted Image
Malwarebytes. Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programs on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit

To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?

Keep safe :wave:


Once these steps are complete please go back here for non malware help.
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#62
uc577

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Thank you CompCav!! :happy:

Ok ignore my last post I found what menu you were talking about. x]
I'll continue with the Spring Clean ^^

Edited by uc577, 01 November 2012 - 12:38 PM.

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#63
CompCav

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:thumbsup:
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#64
uc577

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For some reason my computer won't create a system restore point. :upset:
I've tried twice and each time it will take a long time saying "creating restore point" w/a moving bar but will end up giving me this error message.

Attached Thumbnails

  • restorefail.png

Edited by uc577, 01 November 2012 - 01:31 PM.

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#65
CompCav

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This is a problem with your OS that the techs can work with you on in your old post!
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#66
uc577

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Does this mean that I cannot do the purging step you listed? :(

If not do I then just proceed to download the mentioned programs or should I do that when I've completely restored my computer since I'll need to download everything again anyways?
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#67
CompCav

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Do not purge the old restore points until this is fixed but the other steps you can complete and move back to your original topic.
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#68
uc577

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Thank you SO much CompCav!!! I truly appreciate your time, work, and courtesy. You have an amazing talent for computers and patience my friend. :notworthy:

I'll return to the old topic and will make sure to maintain my system with those programs from now on. :thumbsup:

Take care!
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#69
CompCav

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:thumbsup:
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#70
CompCav

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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