[Jenna52]

I am running windows 7 with Avast antivirus protection. I was recently infected by a remote administration tool and avast detected it, however some how it failed to remove it. I believe most of the virus is gone but I don't know if my computer's safety is still at risk. Also since the infection my computer has been incredibly slow and freezes constantly. I would like to request help cleaning my computer and restoring it's operating speed. Please help as soon as possible!

[Advertisements]

Hi Jenna ... Lets have a look see shall we

Download OTL to your Desktop

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  
• Select All Users
• Under the Custom Scan box paste this in
  netsvcs
  BASESERVICES
  %SYSTEMDRIVE%\*.exe
  /md5start
  services.*
  explorer.exe
  winlogon.exe
  Userinit.exe
  svchost.exe
  qmgr.dll
  /md5stop
  %systemdrive%\$Recycle.Bin|@;true;true;true
  CREATERESTOREPOINT
• Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  
• When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
• Post both logs

THEN

Download aswMBR.exe ( 4.8mb ) to your desktop.
Double click the aswMBR.exe to run it Click the "Scan" button to start scan



On completion of the scan click save log, save it to your desktop and post in your next reply

[Essexboy]

Hi Jenna ... Lets have a look see shall we

Download OTL to your Desktop

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  
• Select All Users
• Under the Custom Scan box paste this in
  netsvcs
  BASESERVICES
  %SYSTEMDRIVE%\*.exe
  /md5start
  services.*
  explorer.exe
  winlogon.exe
  Userinit.exe
  svchost.exe
  qmgr.dll
  /md5stop
  %systemdrive%\$Recycle.Bin|@;true;true;true
  CREATERESTOREPOINT
• Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  
• When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
• Post both logs

THEN

Download aswMBR.exe ( 4.8mb ) to your desktop.
Double click the aswMBR.exe to run it Click the "Scan" button to start scan



On completion of the scan click save log, save it to your desktop and post in your next reply

[Essexboy]

Due to lack of feedback, this topic has been closed.

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