Black screen with flashing curser [Solved]
Posted 19 September 2012 - 02:05 PM
Posted 21 September 2012 - 08:43 AM
just ask and I will help you out.
If you have resolved the issues you were originally experiencing, or have received help elsewhere, please let me know so that this topic can be closed.
Please make sure you are saving and printing the instructions out prior to each fix, this way you will have them on hand just in case you are unable to access this site. One of the steps I will be asking you to do requires you to boot into Safe Mode and this process will be much easier for you to perform if the instructions are printed out for you to follow.
If you are ready to get started, please review and follow these guidelines so that we resolve your issues in a timely and effective manner:
- Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post.
- Please make sure to carefully read any instructions that I give you. Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
- If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
- These instructions have been specifically tailored to your computer and the issues you are experiencing with your computer. These instructions are not suitable for any other computer, even if the issues are fairly similar.
- Do not do things I do not ask for, such as running a spyware scan on your computer. However, the one thing that you should always do, is to make sure your anti-virus definitions are up-to-date!
- Please do not use the Attachment feature for any log file. Just do a Copy/Paste of the entire contents of the log file inside your post and submit.
- You must reply within four days failure to reply will result in the topic being closed!
- Please do not PM me directly for help. If you have any questions, post them in this topic. PM me only if I have not responded to your last post in 2 days.
- Lastly, I am no magician. I will try very hard to fix your issues, but no promises can be made. Also be aware that some infections are so severe that you might need to ultimately reformat your hard drive and reinstall the operating system.
Don't worry, this only happens in severe cases, but it sadly does happen. Please have the software and storage media for backing up your data available.
I'm guessing you are using Windows XP since that is what Dell 620's have installed from the factory. If you have upgraded it to Vista or Windows 7, do not do these steps simply reply back here with which sytem you have and if it is 32 or 64 bit.
If you have an XP CD do this:
Your computer has a key you can press (F12) to bring up the Boot Menu from where you can select the CD/DVD drive to boot from.
If you do not have an XP CD do this:
If you don't have an XP CD, download and run ARCDC by Artellos. It will download the required files from the Microsoft Web site and create a .iso file. It will also offer to burn the iso image to a CD for you. If you don't do it then, there is a good freeware burner called ImgBurn which will do it at a later time. If you're unsure how to do this, you can follow the tutorial here: How to Burn an ISO File. This can be done from any computer.
Once you are booting from either disk:
Boot the CD and at the first opportunity, enter R to start the Recovery Console.
Next, choose which XP installation you want to login to. Normally this will be 1.
Lastly you will be asked for the Administrator password. Just press the Enter key as the Administrator does not have a password (unless you gave it one, then you would enter it).
From the command prompt, enter: chkdsk /r
Allow it to complete undisturbed. It can take an hour or more depending on the size of the hard drive.
Remove the CD, type exit and the computer will reboot. Hopefully that will have fixed the problem (corrupted file system).
If this does not work we will begin a more measured process to correct your problems!
Posted 21 September 2012 - 09:46 AM
Posted 21 September 2012 - 10:17 AM
Most if installed on C drive will say:
Then when you enter 1
If all of these are what yours says then try:
chkdsk /? Remember to add a space between the k and /
Let me know if yours is different!
Posted 21 September 2012 - 10:35 AM
chkdsk [drive:] [/p] [/r]
[drive] spectfies the drive check
/p check even if the drive is not flagged dirty
/r locates bad sectors and recovers readable information
CHKDSK may be used without any parametets, in which case the current drive is check with no switches. Tou can specifty the list switches.
CHKDSK requires the AUTOCHK.EXE file. CHKDSK automatically locates AUTOCHK.EXE in the startup (boot) directory If it connot be found CHKDSK will attempt to locate the windows installation CD. If the installation CD cannot be found, CHKDSK prompts for the location of autochk.exe
Edited by Jocko50, 21 September 2012 - 10:40 AM.
Posted 21 September 2012 - 10:37 AM
chkdsk /r and use the space again between k and /
Let it run and follow the directions in my original post #2.
Posted 21 September 2012 - 10:44 AM
Type the full path ( including drive letter) for the location of AUTOCHK.EXE
Posted 21 September 2012 - 10:53 AM
Is your XP home or pro and does the disk match?
Posted 21 September 2012 - 10:55 AM
Posted 21 September 2012 - 11:05 AM
If it is then you need to give the full path to the file on the CD.
D:\i386\autochk.exe when it asks you for the full path including drive letter.
If D: does not work then at the C:\> type map and press ENTER
Your CD will be in the drive letter for \Device\CdRom0
Posted 21 September 2012 - 11:42 AM
Posted 21 September 2012 - 11:50 AM
You will need to save it to your good pc.
There is a good freeware burner called ImgBurn which will burn it for you. If you're unsure how to do this, you can follow the tutorial here: How to Burn an ISO File. This can be done from any computer.
This disk should have it.
Posted 21 September 2012 - 06:57 PM
Posted 25 September 2012 - 07:21 PM
If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.
Everyone else please begin a New Topic.
0 user(s) are reading this topic
0 members, 0 guests, 0 anonymous users