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Video card noise and random shut down's.


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#1
Ape-x

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I put together a PC about 4 months ago with the help of these forums, everything has been performing well up to now.

Two days ago I started getting funny noises from the video card fan which sounded like a wire clipping it. I had a look but I couldn't see any wires in the way, but took it out and gave it a once over just to check, and it seemed fine. These noises have persisted and yesterday whilst playing Shogun 2 the computer completely shut down without notice. I thought at first it was a power surge because I have surge protecting plugs, but my alarm clock didn't reset, which also plugs into the same surge protector so that rules that out. anyway I left it for about half an hour and came back on, and yet again an hour into start up it shut down. This has persisted a couple more times, although not today, the video card fan noise does still persist.

Specs:

Video card: XFX Radeon 6870
CPU: i7 3.4gz
Motherboard: Asrock Z77 4
OS: windows 7

If you need any more details let me know.

Thanks,

Jack

Edited by Ape-x, 21 September 2012 - 09:19 AM.

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#2
phillpower2

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Please provide us with the brand and model name or series number of the PSU (power supply unit) along with the number of HDDs, DVD/CD/ and/or Blu ray drives that you have in use.

In case of a failing HDD see http://datacent.com/...rive_sounds.php check if any of the sounds that you are hearing are comparable.
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#3
Ape-x

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HDD: Two 1TB Seagate Baracuda 7's

Monitors: Two 21.5" Asus VE228H

PSU: Antec 850 watt extended ATX

CD Drive: One Sony AD-7261S-OB 24x DVD+R

The sound was definitly coming from the video card fan, but I checked your link and the sounds weren't similar anyway.
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#4
iammykyl

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Hi Ape-x.

I think Phillpower2 will want to look at your temps, so go link below, on the right hand side of window, download and install 1.20 Setup, English.
> http://www.cpuid.com.../hwmonitor.html

Let your computer idle for half and hour, take a screenshot of the temps, save,
Play your game for half and hour, take another screen shot, save.

Please paste them into your next reply.






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#5
phillpower2

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Thanks iammykyl :thumbsup:

Thanks for the additional information Ape-x, are you aware that fan issues with your brand and model of card are well documented, if the card is still under warranty I would return it while you can http://www.tomshardw...70-problem-asap

Meanwhile so that we have a comparison can you also run Speedfan under the same conditions and again provide us with a screenshot so that we can check the temps and voltages, see below;

Download Speedfan and install it. Once it's installed, run the program and post here the information it shows. The information I want you to post is the stuff that is circled in the example picture I have attached.
If you are running on a vista machine, please go to where you installed the program and run the program as administrator.

Posted Image
(this is a screenshot from a vista machine)

Both programs can be removed when we are finished if you prefer.
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#6
Ape-x

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Ok Im just doing the CPUID monitor now, here's the speedfan test results:

Posted Image
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#7
iammykyl

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Re, Post #6
Is the result with the computer idling or after play games?
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#8
Ape-x

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Idling/ web browsing and watching youtube videos. Here's the screen cap of the other program after about half an hour of idling/internet browsing:

Posted Image

Edited by Ape-x, 23 September 2012 - 06:13 PM.

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#9
phillpower2

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For a computer that is not under a high amount of load your video card is rather hot, as suggested in reply #4 by iammykyl do some gaming (5-10 minutes or so)then take and post a screenshot for us, as your other temps are ok I suspect that the video card is not getting rid of the heat that it is producing quickly enough and if the GPU fan has an issue it will only intensify the overheating.

To help with expelling the internal hot air having a front intake fan, a side intake fan and a rear exhaust fan as a minimum would help, you could also try customizing your fan speeds with a software such as afterburner (works with other cards) http://event.msi.com...er/download.htm and some temp info for your card http://www.behardwar...cteristics.html this will not help with a GPU that has a failing cooling fan but can be used for future reference.
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#10
iammykyl

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Link to the build topic, > http://www.geekstogo...with-l1000-cap/
Link to the parts list, unless changed the case is Antec P183 ver 3 > http://www.geekstogo...with-l1000-cap/




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#11
Ape-x

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Here's the image caps after about 2 hours of gaming:

Screen caps

Edited by Ape-x, 24 September 2012 - 02:01 PM.

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#12
iammykyl

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Thank's Ape-x.

I will wait for Phillpower2 response. Below, I have copied over from your build post,

"

that list is outdated, here's the final pick list, minus the PSU, mouse and keyboard:


http://pcpartpicker.com/uk/p/7lng


The case has a rear and top fan which I usually have set to low because it is pretty loud on med/high. I will use medium whilst playing games and post the results. "


Edited by iammykyl, 24 September 2012 - 04:05 PM.

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#13
Ape-x

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Thanks, I got confused and posted it on there instead of this post haha, I was wondering why I couldn't see it on here.
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#14
phillpower2

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Thanks for the additional information iammykyl :thumbsup:

Thanks for the screenshots Ape-x :thumbsup:

Was that 2hrs gaming with increased fan speed and no shutdown?

I note that the GPU hit 92C and this is too hot for the card, possible solutions include removing the GPU cooling fan, applying thermal paste and replacing the fan, applying thermal paste and fitting a better cooling fan, both will void your GPU warranty so consider the third option which is to return the card on the grounds that it has a defective fan, as I said earlier fan troubles with the card are well documented http://www.tomshardw...70-problem-asap

Let us know what you decide.
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#15
iammykyl

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Your welcome Phillpower2.
I would also go option 3. RAM the card, stating temps are too high and causes black screen and shut-down.

Make sure it goes back in the original box, with packaging, manuals, CD, cables, bridge. everything, even a case badge or sticker.
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