[Essexboy]

You just had some bad toolbars is all. Have you used a registry cleaning programme at all ?

Subject to no further problems

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  

  :Commands
  [resethosts]
  [emptytemp]
  [CLEARALLRESTOREPOINTS]
  [Reboot]

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot the PC when it is done

Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.

We will now confirm that your hidden files are set to that, as some of the tools I use will change that

• Click Start.
• Open My Computer.
• Select the Tools menu and click Folder Options.
• Select the View Tab.
• Under the Hidden files and folders heading select Do not show hidden files and folders.
• Click Yes to confirm.
• Click OK.

Your Java is out of date.
Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.

Upgrading Java:

• Go to this site and click Do I have Java
• It will check your current version and then offer to update to the latest version

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Malwarebytes.

Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit

• Microsoft Windows Update

To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?Keep safe

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I downloaded a couple of registry cleaning programs that I found through Microsoft's help resources, but I hadn't run them because nothing on the system would run. Do you have a recommendation?

That infection seemed pretty comprehensive to me for toolbars. Do you think there is a chance that one of the programs I ran prior to contacting Geekstogo removed the root cause of the problems without restoring the settings to clear up the symptoms? I also saw a lot of games on that log that looked suspicious. I was thinking that someone might have stupidly downloaded free games. Like I said, there was a suspicious Java based program hidden on the desktop that I removed using the hard drive docking station, and something that changes files into acrobat documents.

I've already downloaded an updated version of Java from Oracle. Did the last log not reflect that? I also updated the browsers and made firefox the default. And I did install an antivirus program. I was considering moving OTL somewhere where no one would mess with it in case there is ever another problem that prevents downloads.

I will complete the steps below and get back to you.

[Audaciter]

I downloaded a couple of registry cleaning programs that I found through Microsoft's help resources, but I hadn't run them because nothing on the system would run. Do you have a recommendation?

That infection seemed pretty comprehensive to me for toolbars. Do you think there is a chance that one of the programs I ran prior to contacting Geekstogo removed the root cause of the problems without restoring the settings to clear up the symptoms? I also saw a lot of games on that log that looked suspicious. I was thinking that someone might have stupidly downloaded free games. Like I said, there was a suspicious Java based program hidden on the desktop that I removed using the hard drive docking station, and something that changes files into acrobat documents.

I've already downloaded an updated version of Java from Oracle. Did the last log not reflect that? I also updated the browsers and made firefox the default. And I did install an antivirus program. I was considering moving OTL somewhere where no one would mess with it in case there is ever another problem that prevents downloads.

I will complete the steps below and get back to you.

[Essexboy]

I would not recommend using any registry cleaning programme as that is the sort of problem it could cause

Ref OTL, that is being continuously updated so it is pointless keeping it on your system. Just download as needed

[Essexboy]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

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