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Windowx XP crash in VMware


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#1
AmazingTrans

AmazingTrans

    Member

  • Member
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  • 54 posts
Hi Gurus,

Up until today, my VMWare started crashing. When I startup the vmware i get
bha errors.

When I click anything related with explorer.exe on the desktop (such as opening folder, copy and paste, open control panel), i get a dialog box that says it encountered a problem. In the error signature:
Appname: explorer.exe ModName:shdocvw.dll.

In order to get files to the desktop, I had a shared folder, and i was able to get file by opening VLC Media player, and by clickiing open file dialog box, i go all the way to the shared folder and copied to the desktop with no problem. I ran MalwareBytes anti-malware and it says no problem.

I ran hijackthis, and pasted it in hijackthis.de, it also says no problem.
I went ahead and ran combofix. It found my
1. System file is infected!!
c:\Windows\system32\mshtml.dll
Successfully restored

2. System file is infected!!
c:\Windows\system32\es.dll
Successfully restored

3. System file is infected!!
c:\Windows\pchealth\helpctr\binaries\pchsvc.dll
Successfully restored

Now, the VM restart into a BSOD
*** stop: 0x00000083(0xc0000005, 0x80637191c, 0xb9c029d0,0x00000000)

The only way i can access the windows is going into safe mode.
When i do go in, i get a dialog box:
16 bit MS-DOS Subsystem
c:\windows\system32\rundll32.exe
The NTVDM CPU has encountered an illegal instruction
CS:055e IP:2369 OP:63 00 6f 00 6d Choose 'Close' to terminate application

Can it still be saved?
Hope someone out there can help me.

HijackThis Log

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 5:48:33 PM, on 9/24/2012
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\Program Files\VMware\VMware Tools\vmacthlp.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\VMware\VMware Tools\vmtoolsd.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Siemens\Step7\S7BIN\s7asysvx.exe
C:\Program Files\Common Files\Siemens\S7IEPG\s7oiehsx.exe
C:\Program Files\Common Files\Siemens\Automation\TraceEngine\bin\S7TraceServiceX.exe
C:\Program Files\Common Files\Siemens\ace\bin\SCSMX.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlbrowser.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\Program Files\VMware\VMware Tools\vmtoolsd.exe
C:\Program Files\VMware\VMware Tools\TPAutoConnSvc.exe
C:\Program Files\VMware\VMware Tools\TPAutoConnect.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
C:\Program Files\VideoLAN\VLC\vlc.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O4 - HKLM\..\Run: [IMJPMIG8.1] C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [S7UB Start] "C:\Program Files\Common Files\Siemens\S7ubtoox\s7ubtstx.exe" -StartDB
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [VMware Tools] "C:\Program Files\VMware\VMware Tools\VMwareTray.exe"
O4 - HKLM\..\Run: [VMware User Process] "C:\Program Files\VMware\VMware Tools\vmtoolsd.exe" -n vmusr
O4 - HKLM\..\Run: [WinCC flexible Smart Start] "C:\Program Files\Siemens\SIMATIC WinCC flexible\WinCC flexible 2008\HmiSmartStart.exe" /startup
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\RunOnce: [Malwarebytes Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [DuckCapture] "C:\Program Files\DuckLink\DuckCapture\DuckCapture.exe" /autorun
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\vsocklib.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\vsocklib.dll
O20 - Winlogon Notify: TPSvc - TPSvc.dll (file missing)
O20 - Winlogon Notify: VMUpgradeAtShutdown - VMUpgradeAtShutdownWXP.dll (file missing)
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Automation License Manager Service (almservice) - Unknown owner - C:\Program Files\Common Files\Siemens\sws\almsrv\almsrvx.exe
O23 - Service: CCAgent - SIEMENS AG - C:\Program Files\Common Files\Siemens\ACE\bin\CCAgent.exe
O23 - Service: CCEClient - SIEMENS AG - C:\Program Files\Common Files\Siemens\ace\bin\CCEClient.exe
O23 - Service: CCEServer - SIEMENS AG - C:\Program Files\Common Files\Siemens\ace\bin\CCEServer.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: SQL Server (WINCCFLEXEXPRESS) (MSSQL$WINCCFLEXEXPRESS) - Unknown owner - c:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe
O23 - Service: OpcEnum - OPC Foundation - C:\WINDOWS\system32\Opcenum.exe
O23 - Service: RedundancyControl - SIEMENS AG - C:\Program Files\Common Files\Siemens\ace\bin\RedundancyControl.exe
O23 - Service: RedundancyState - SIEMENS AG - C:\Program Files\Common Files\Siemens\ace\bin\RedundancyState.exe
O23 - Service: S7 Global Services (s7asysvx) - SIEMENS AG - C:\Program Files\Siemens\Step7\S7BIN\s7asysvx.exe
O23 - Service: SIMATIC IEPG Help Service (s7oiehsx) - SIEMENS AG - C:\Program Files\Common Files\Siemens\S7IEPG\s7oiehsx.exe
O23 - Service: S7TraceServiceX - SIEMENS AG - C:\Program Files\Common Files\Siemens\Automation\TraceEngine\bin\S7TraceServiceX.exe
O23 - Service: SCSMonitor - SIEMENS AG - C:\Program Files\Common Files\Siemens\ace\bin\SCSMX.exe
O23 - Service: TP AutoConnect Service (TPAutoConnSvc) - Cortado AG - C:\Program Files\VMware\VMware Tools\TPAutoConnSvc.exe
O23 - Service: TP VC Gateway Service (TPVCGateway) - Cortado AG - C:\Program Files\VMware\VMware Tools\TPVCGateway.exe
O23 - Service: U7Service - SIEMENS AG - C:\Program Files\Siemens\Step7\S7bin\u7csvrax.exe
O23 - Service: VMware Tools (VMTools) - VMware, Inc. - C:\Program Files\VMware\VMware Tools\vmtoolsd.exe
O23 - Service: VMware Physical Disk Helper Service - VMware, Inc. - C:\Program Files\VMware\VMware Tools\vmacthlp.exe

--
End of file - 6360 bytes


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#2
Gammo

Gammo

    Trusted Helper

  • Malware Removal
  • 2,299 posts
Hello and welcome to Geekstogo!

We apologize for the delay in responding to your request for help.
If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

Please include a clear description of the problems you're having, along with any steps you may have performed so far.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

If you haven't done so yet, please go to Malware and Spyware Cleaning Guide and follow the steps instructed there. If you have already done this, we still need a new log to see what has changed since you originally posted your problem.

We need to create an OTL Report
Download OTL to your Desktop
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • Check the box that says Scan All Users.
  • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time and post them in your topic.
  • Note: the Extras.txt file only gets created on OTL's first run.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.
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