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Windows XP Gets Stuck


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#1
DGASALION

DGASALION

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Hi,

The problem is my operating system gets stuck and after that I can't do anything but to press reset button. I have cleaned the RAM slot and it reduced the recurrence but time to time it happens. Can you tell me what could be the reason.
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#2
rshaffer61

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Hello DGASALION.... Welcome to
GeeksToGo, :thumbsup:
:ph34r: :yes:

I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.
  • Please understand we are all volunteers and we are not here all the time.
  • Sometimes it may be a extended amount of time to get back to you. If it has been
    more then 3 days please shoot me a PM and I will try to get back to you quickly
    then.
  • Please do the following and supply the requested information as needed. If you
    don't understand my instructions please ask and I will try to explain them
    clearer for you.
  • Do not attempt any steps unless instructed or ask before to
    make sure they will not cause any further issues.
  • If you are receiving assistance in any other forum site please let us know as there may be conflicting advice given.


Before we can help you need to provide the following so I can start you in the right direction.
Laptop or Desktop?
  • If a name brand system then what brand, make and model is the system?
  • If custom built then what brand, make and model is the motherboard
  • Total memory installed
  • Total hard drive capacity and free space
  • What was the original issue
  • What steps have you taken so far to resolve the issue

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#3
DGASALION

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Hi rshaffer61,

Yeah my computer is a desktop and it's a custom built one and the brand and model of the motherboard is MSI n1996.
The RAM is 1GB.The HD capacity is 160GB and the free space is 120GB.
The original issue was when I switch on the computer after few seconds the whole screen freezes and the mouse, keyboard not responding. This has happened many times and I had to press the reset button. I have once repaired XP and once formatted "C" and installed xp. When I was installing XP also I experienced this problem trice how ever I managed to install it.
I have cleaned the RAM and the RAM slot with a brush and after that the problem didn't return for 2 days. But I'm not sure that it won't return again.
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#4
rshaffer61

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OK lets test a few things and see what we find.

Run hard drive diagnostics: http://www.tacktech....ay.cfm?ttid=287
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.

NOTE. If your hard drive is made by Toshiba, try the Hitachi DFT CD Image version of the software

Thanks to Broni for the instructions
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#5
DGASALION

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Hi,

I have done what you ask me to do. I have little knowledge of the results and didn't understand about the status of my hard disk from that diagnostics. Can you help out on this.
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#6
rshaffer61

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Did the hd pass or fail?
Did it show bad sectors or any other problems?
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#7
DGASALION

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No Hard disk Passed.
It did not show Hard disk damage
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#8
rshaffer61

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OK then the issue is not a faulty hd. :thumbsup:
Now let s test the memory for a problem.

A If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...


1. Download - Pre-Compiled Bootable ISO (.zip). If you prefer to use the USB version then use this link USB KEY
2. Unzip downloaded /memtest86+-4.20.iso.zip file.
3. Inside, you'll find /memtest86+-4.20.iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:

Posted Image

8. Locate memtest86+-4.20.iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

Posted Image

10. Once the CD is created, boot from it, and memtest will automatically start to run. You may have to change the boot sequence in your BIOS to make it work right.

To change Boot Sequence in your BIOS

Reboot the system and at the first post screen (where it is counting up memory) start tapping the DEL button
This will enter you into the Bios\Cmos area.
Find the Advanced area and click Enter
Look for Boot Sequence or Boot Options and highlight that click Enter
Now highlight the first drive and follow the directions on the bottom of the screen on how to modify it and change it to CDrom.
Change the second drive to the C or Main Drive
Once that is done then click F10 to Save and Exit
You will prompted to enter Y to verify Save and Exit. Click Y and the system will now reboot with the new settings.


The running program will look something like this depending on the size and number of ram modules installed:


Posted Image

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

Posted Image

The following image is the test results area:

Posted Image

The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.
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