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Have wireless connection but have no internet or email


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#1
Home Bass

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Greetings!
You guys have been fantastic the couple of times I've had to get help in the past so I'm trying again. I hope you can help me.
My Compaq laptop running Windows XP Home version 5.1 (build 2600.xpsp_sp3_gdr.120504-1619 : Service Pack 3) is making a connection to my Linksys wireless router (the icon in my system tray says "Status: Connected, Signal Strength: Excellent, etc.) but Internet Explorer will not find a site and Outlook will not pick up email. I tried to use Chrome, also unsuccessfully, but its error message might help in diagnosing the problem - "...because the DNS look-up failed...).
I have rebooted my computer, my wireless modem and my router, all to no avail.
Can you help?
Thanks in advance!
Carl
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#2
TheQuickBrownFox

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Are you acquiring your DNS server IP automatically?
It's possible that your ISP gave you an IP address for your DNS server but got changed in your adapter or router somehow.
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#3
rockmilk

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Not to step on any toes here but coould you please provide the following logs in your next reply.

Please download MINITOOLBOX and run it.
http://download.blee...MiniToolBox.exe

Checkmark following boxes:


Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and Attach the result.



Download Autoruns and Autorunsc Unzip it to your desktop and then double click autoruns.exe After the scan is finished then click on File>>>>>>>>>>>Save The default name will be autoruns.arn make sure to save it as Autoruns.txt under the file type option. in other words make sure it is a .txt file instead of .arn Attach the text in your next reply.
http://download.sysi...es/Autoruns.zip
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#4
Home Bass

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Thanks to Sera and rockmilk for their replies.
Since my post, I discovered that my DNS had changed from automatic to manual and, according to my ISP's tech support, that the IP addresses that were set manually were put there by some kind of malware. I reset the DNS to automatic and my internet and email access returned.
I did a little bit of digging to see whether I could figure out what malware might have caused the problem. I got a clean bill of health from both Malwarebytes and Avast.
So, while I do have internet and email access again and everything seems to be running smoothly at the moment, I'm still somewhat concerned that my DNS was reset somehow without my knowledge and would very much like to figure out how that happened.
In the hopes that you can help, I've attached the MiniToolBox result.txt file as well as the autoruns.txt file, as you suggested. Perhaps these scans will help us figure out what happened and whether there is still a problem lurking within my computer's bowels.
Thanks for your willingness to help.
Carl

Attached Files


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#5
rockmilk

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If you feel that there might be some type of malware involved here then I suggest that you post in the virus removal area because these logs arent going to show us any malware.

Please follow the instructions in the link below,be patient they are busy over there. :thumbsup:
http://www.geekstogo...cleaning-guide/
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#6
Home Bass

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Thanks. I'll post over there and see if someone can help me. But, hey, seeing as I did the scans you suggested, did the logs indicate that I have any problems that need correcting?
Carl
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#7
rockmilk

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You asked for it here it is. :thumbsup:

Please perform these steps in order from top to bottom.



Change the name of your computer.
http://www.microsoft...e.mspx?mfr=true


Error: (10/01/2012 06:09:18 AM) (Source: Server) (User: )
Description: The server could not bind to the transport \Device\NetBT_Tcpip_{38282288-114D-4897-ABDC-178A55AE9C9B} because another computer on the network has the same name.  The server could not start.


Change your dns server to open dns
http://theos.in/wind...ns-server-list/
Instrcutions
http://www.computerh...es/ch001161.htm


Uninstall Bonjour

Open Command prompt copy and paste the items below hitting enter after each then reboot.


netsh int ipv4 reset reset.log


nbtstat -R

nbtstat -RR

netsh winsock reset catalog

ipconfig /flushdns

ipconfig /registerdns

ipconfig /release

ipconfig /renew

net stop "dns client"

net start "dns client"





Uninstall Java™ 6 Update 26 (Version: 6.0.260)
Update your java.
http://java.com/en/


Update your firefox.


http://www.mozilla.o...US/firefox/new/


Open autruns un-tick the items below.

+ "Google Update" "Google Installer" "Google Inc." "c:\documents and settings\carl\local settings\application data\google\update\googleupdate.exe"

+ "0" "" "" "File not found: About:Home"


+ "Windows Messenger" "Windows Messenger" "Microsoft Corporation" "c:\program files\messenger\msmsgs.exe"

+ "AppleSoftwareUpdate.job" "Apple Software Update" "Apple Inc." "c:\program files\apple software update\softwareupdate.exe"

+ "GoogleUpdateTaskMachineCore.job" "Google Installer" "Google Inc." "c:\program files\google\update\googleupdate.exe"

+ "GoogleUpdateTaskMachineUA.job" "Google Installer" "Google Inc." "c:\program files\google\update\googleupdate.exe"

+ "GoogleUpdateTaskUserS-1-5-21-1715567821-1177238915-839522115-1004Core.job" "Google Installer" "Google Inc." "c:\documents and settings\carl\local settings\application data\google\update\googleupdate.exe"

+ "GoogleUpdateTaskUserS-1-5-21-1715567821-1177238915-839522115-1004UA.job" "Google Installer" "Google Inc." "c:\documents and settings\carl\local settings\application data\google\update\googleupdate.exe"


+ "AcrSch2Svc" "Acronis Scheduler 2" "Acronis" "c:\program files\common files\acronis\schedule2\schedul2.exe"


+ "Bonjour Service" "Enables hardware devices and software services to automatically configure themselves on the network and advertise their presence." "Apple Inc." "c:\program files\bonjour\mdnsresponder.exe"

+ "gupdate" "Keeps your Google software up to date. If this service is disabled or stopped, your Google software will not be kept up to date, meaning security vulnerabilities that may arise cannot be fixed and features may not work. This service uninstalls itself when there is no Google software using it." "Google Inc." "c:\program files\google\update\googleupdate.exe"

+ "gupdatem" "Keeps your Google software up to date. If this service is disabled or stopped, your Google software will not be kept up to date, meaning security vulnerabilities that may arise cannot be fixed and features may not work. This service uninstalls itself when there is no Google software using it." "Google Inc." "c:\program files\google\update\googleupdate.exe"

+ "JavaQuickStarterService" "Prefetches JRE files for faster startup of Java applets and applications" "Sun Microsystems, Inc." "c:\program files\java\jre6\bin\jqs.exe"


+ "cpuz134" "CPUID Driver" "Windows ® Win 7 DDK provider" "c:\swsetup\pcwizard\pc-wizard_2010.1.961\pcwiz_x32.sys"

Download Atf cleaner Save it to your desktop run it tick all boxes and hit the empty selected box close the program.
http://www.atribune....id=25&Itemid=25



Hit the start button and type services.msc scroll down to the dns client service right click it and select properties then change the startup type to disabled.Then stop the service.





1. Right click on My Computer > Properties > Hardware Tab > Device Manager
2. Left click the IDE ATA/ATAPI Controllers group
3. Right click on Primary IDE and hit Uninstall there most likely will be more than one uninstall all of them prior to rebooting each may request a reboot after uninstalling just make sure that you have uninstalled them all prior to the reboot.
4. Reboot the computer, the Primary IDE drivers will re-install themselves after you reboot.
5. Go back to the Device Manager and Left click the IDE ATA/ATAPI Controllers group again.
6. Right click on Primary IDE Channel and go to Properties > Advanced Settings tab.
7. Make sure that both Device's Modes are on "DMA if available".
8. Link Explaining http://msdn.microsof...e/gg463526.aspx


Let me know how things go after this.
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