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Cannot download, install, uninstall or run norton scan [Closed]


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#1
Chickiechu

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Hopefully someone can help.

The other day I noticed that my Norton antivirus had blocked a Trojan. The next day, I couldn't run a scan. All of the sudden, the executable files started disappearing. I cannot access any program except the internet from my start bar. I cannot download an additional virus scanner. I am running Windows XP. Can anyone help or is this computer a lost cause????
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#2
Essexboy

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Could you download and run the following programme please

Download OTL to your Desktop
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
    Posted Image
  • Select All Users
  • Under the Custom Scan box paste this in
    netsvcs
    BASESERVICES
    %SYSTEMDRIVE%\*.exe
    /md5start
    services.*
    explorer.exe
    winlogon.exe
    Userinit.exe
    svchost.exe
    qmgr.dll
    /md5stop
    CREATERESTOREPOINT
  • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Post both logs

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#3
Chickiechu

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Thank you.

I tried that. It downloaded fine, started the scan and after while a warning box popped up. It said " Access violation at address 0052DFB7 in module OTL.exe. Read of address 00000000." It did this before scanning C:\Documents and Settings\All Users\Start Menu\Programs\Startup folder...and then it stopped scanning or stalled and did not continue.

Edited by Chickiechu, 28 September 2012 - 07:37 PM.

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#4
Essexboy

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OK next we will work outside of windows
Please print these instruction out so that you know what you are doing

  • Download OTLPENet.exe to your desktop
  • Download Farbar Recovery Scan Tool and save it to a flash drive.
  • Ensure that you have a blank CD in the drive
  • Double click OTLPENet.exe and this will then open imgburn to burn the file to CD
  • Reboot your system using the boot CD you just created.
    Note : If you do not know how to set your computer to boot from CD follow the steps here
  • As the CD needs to detect your hardware and load the operating system, I would recommend a nice cup of tea whilst it loads :)
  • Your system should now display a Reatogo desktop.
    Note : as you are running from CD it is not exactly speedy
  • Insert the flash drive with FRST on it
  • Locate the flash drive and run FSRT
  • The tool will start to run.
    Posted Image
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.


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#5
Essexboy

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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