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computer rebooting (possible over heating?)


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#31
denk2003

denk2003

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rshaffer61,

just wanted to say thank you for all your help and let you know i figured out the problem. just thought id share incase you were curious. thanks again. problem was actually with my crucial ssd hard drive.

Hello Jason,

Thank you for contacting Crucial. Before we proceed with troubleshooting, I would strongly recommend that you update your SSD to the latest firmware.

One of the things the latest firmware does is to correct a condition where an incorrect response to a SMART counter will cause the m4 drive to become unresponsive after 5184 hours of Power-on time, which leads to a computer crash. The drive will recover after a power cycle, however, this failure will repeat once per hour after reaching this point. This condition poses no risk to user or system data stored on the drive, but obviously it's very frustrating.

This post has details on the firmware update that addressed this issue:
http://forum.crucial...-p/80282#M24370

This link will take you to the firmware download page:
http://www.crucial.c...t/firmware.aspx

If you have further questions, please visit the Crucial Community at http://www.crucial.com/help. For sales questions, try our online chat service at http://www.crucial.c.../contacts.aspx. Our hours are Monday through Friday from 7 a.m. to 6 p.m. (Mountain Time). At Crucial, we are committed to providing high-quality products and reliable service and support.
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#32
rshaffer61

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Thank you for the update and the very important links. I never would have thought of a firmware update to be honest as being the issue. Very seldom do I see a issue with a hard drive like this.
I am sure your investigative work and tireless work will definitely help someone in the future. With that I would like to say Congratulations denk2003. :rockon: for a successful resolution for your issue.

I'm glad we could help and please let us know how everything works out for you.
If there is anything else we can do to help please feel free to ask. I appreciate that you allowed us to assist you with your issue and for your patience. It has been a honor to assist you with your issue even though I was not the resolution I hope I did teach you some things you may not have known about. Thank you for that honor.
Thank you for choosing GeeksToGo for help. :thumbsup: :ph34r:
This issue now appears to be resolved.


If other members are reading this and have a similar problem please begin a New Topic and someone will assist you as soon as possible
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