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BSOD after 2 weeks


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#1
adejones

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I have just bought a new Acer laptop, only had this 2 weeks, and tonight I have had the BSOD 3 times!
It was a message saying Driver IRQL not less or equal, then on rebooting I get the Windows has recovered etc message.

I have a minidump file (or 4) but I dont know what to open them with to copy the content.
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#2
rockmilk

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:welcome:


Please download MINITOOLBOX and save it to your desktop run it
http://download.blee...MiniToolBox.exe
Checkmark following boxes:


List content of Hosts
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and Attach the result.




Download Autoruns Unzip it to your desktop and then right click autoruns.exe run as admin After the scan is finished then click on File>>>>Save The default name will be autoruns.arn make sure to save it as Autoruns.txt in other words make sure it is a .txt file instead of .arn Post the text in your next reply.


http://technet.micro...s/bb963902.aspx


Please Also upload your mini-dump files for me in your next reply.
http://h30434.www3.h...on/td-p/1801963
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#3
adejones

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Thanks for your reply, I have attached the requested files, result.txt, autoruns.txt, and minidump.zip containing 5 minidump files.

Thanks

Attached Files


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#4
rockmilk

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Please See if there are any updates that you can get from windows update.

Also check to see if there is an-update for your wireless driver.

Do these crashes only happen while you are online?

Please download un-zip the internet repair tool run it with all the boxes checked and reboot your machine.
http://download1us.s...t/comintrep.exe




Open an elevated command prompt then copy and paste the following one at a time hitting enter after each.

cd C:\windows\system32\drivers\etc

takeown /a /f hosts

cacls hosts /p everyone:f

Reply Y Then copy and paste the text below hitting enter after.

attrib -s -h -r hosts

Close the command prompt window.

Go here and run the fix it for the hosts file,as admin.
http://support.microsoft.com/kb/972034

After the fix it runs then reboot,the hosts file should be restored to original.
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#5
adejones

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Thanks for your instructions.
I have done everything you have advised.
The BSOD only happened when downloading (the last 4 times), to be honest I dont remember what I was doing the first time I got it.
I have checked Windows update but no updates at present.

Hopefully with your fix I wont get it again.
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#6
rockmilk

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Ok lets try a big download and see if it will happen.
This is service pack one for 64 bit windows 7 you do not need it but lets see if we can make the crash happen again after the fix I suggested.


This is the file I would like you to download.windows6.1-KB976932-X64.exe
http://download.micr...B976932-X64.exe

Sourced from here.
http://www.microsoft...ls.aspx?id=5842

Do not worry you can delete it later I just want to test the machine.


Also while you are downloading the file can you run this test at the same time in a different window please we are going to try and stress the connection.
http://peacekeeper.futuremark.com/

Let me know if it crashes.
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#7
adejones

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Well i'm currently on 72% on that SP1 and ran your test successfully with a score of 1498 so looks like your fix has been successful.
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#8
rockmilk

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Well i'm currently on 72% on that SP1 and ran your test successfully with a score of 1498 so looks like your fix has been successful.




:thumbsup:

The threads here stay open we do not close them can you do me a favor and come back in a week or so and let us know how things are going.You may delete that file as you do not need it.

Also one more thing........



Download Security Check by screen317 from here.
http://screen317.spy...curityCheck.exe

Save it to your Desktop.
Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt; please post the contents of that document.
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#9
adejones

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Hi Guys

Well my laptop has been running great following your fix...

...until tonight. I booted up, got on my torrent site to download something that was only 60mb, it downloaded within a couple of minutes, I removed the torrent from utorrent and closed the program, I walked in to the kitchen for 2 minutes, I came back and faced the BSOD.

I have attached my minidump file for this occurance.

Thanks

Attached Files


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#10
rockmilk

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Sorry for the delay still need help?
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#11
adejones

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Just to bring this topic back from the dead, I have just had the BSOD again, and i now know for a fact that it is when I download high (not very high) volumes via uTorrent as I havent downloaded much since the last occurance a few months ago and I havent had the BSOD since then either.

I have attached the necessary files as before from autoruns, minidump and minitoolbox, hope this helps.

Could it be a memory problem?

Attached Files


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#12
rockmilk

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Can you please download and run then post the security check log from post 8.
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