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Computer keeps restarting from critical error. Can't go to service


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#16
Essexboy

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That is narrowing it down.. You can reset back to normal for start up and services .. Meanwhile I will have a rummage in my toolbox
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#17
Bun B

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I'm sorry for your troubles :(
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#18
Essexboy

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Not a problem, could yo go start > run and type in the following :

Services.msc

Locate both RPC services and ensure they are started and set as in my screenshot


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#19
Bun B

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I tried, but still can't access my services. it's all blank, plus with the restart message :/
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#20
Essexboy

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So services msc is unavailable
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#21
Essexboy

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How much data do you have on the system, as from my research this problem is very rare. The best solution may be to back up and restore to factory settings
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#22
Bun B

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How much data do you have on the system, as from my research this problem is very rare. The best solution may be to back up and restore to factory settings

I have 1.7TB out of 1.8TB filled. mainly music and pictures. I just purchased this computer aswell :( smh
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#23
Essexboy

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Do you have a windows disc as we may be able to do an inplace upgrade/repair
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#24
Bun B

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not yet. I contacted Dell and they said they're sending me the discs :( I should be getting them promptly.
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#25
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In reality as this is a new computer they should fix it for free

Especially as I have found no evidence of malware
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#26
Bun B

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In reality as this is a new computer they should fix it for free

Especially as I have found no evidence of malware

I paid $1400 for this computer too. what else would you recommend I do?
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#27
Essexboy

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How long after it was bought did the problem start appearing ?

Also are the some minidumps at C:\Windows\minidump if so could you zip and attach them to your next post, the last three or four should suffice
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#28
Bun B

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it's been several weeks since it started :( and unfortunately I don't have any minidump files.

on the bright side, I received my drivers and windows 7 pro cd's from dell. any chance I could install the drivers cd?
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#29
Essexboy

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It would be worth try to install the drivers

Although according to the OTL report you have oodles of space Drive C: | 1846.73 Gb Total Space | 1743.84 Gb Free Space | 94.43% Space Free | Partition Type: NTFS

So an alternative would be to create a second/third partition.
Copy all the important stuff over to those two partitions
Then put on a fresh windows installation

How does that sound ?
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#30
Bun B

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It would be worth try to install the drivers

Although according to the OTL report you have oodles of space Drive C: | 1846.73 Gb Total Space | 1743.84 Gb Free Space | 94.43% Space Free | Partition Type: NTFS

So an alternative would be to create a second/third partition.
Copy all the important stuff over to those two partitions
Then put on a fresh windows installation

How does that sound ?

sure! whatever I need to do to fix this stupid problem! :(
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