Also, I couldn't get the OTL link that you pasted to open.
If you are referring to my last post, there isn't a link there. Maybe you have mistaken the red OTL.exe for a link. It's a matter of following the instruction to run OTL and click on the CleanUp button.
I'm still trying to figure out what to do about the epower tray issue. I'm not really for sure what it even is.
I understand epower tray is part of a power management utility found on some Acer and Packard Bell computers. It's up to the owner as to whether they use it.
I found this quote from Glarysoft
"The ePowerTray.exe process is not an essential file to the computer system performance. Disabling it or enabling it depends on whether you use Acer Power Management or not."
Originally, when I called Acer, they wanted me do reinstall my OS. I thought that sounded a little HARSH as they hadn't even checked anything else out before they suggested it (which is what brought me here).
Yes, if you are not using it there is no reason to do a reinstall. My thought is that uninstalling it might be the simplest option for you. You should be able to go to Control Panel > Programs and uninstall it.
I guess I'm asking for a little guidance on trying to figure out from their website which application I should try to reinstall.
I don't use Acer but my guess would be that you need to use the link I provided then click on Driver Download after that enter the model name of you Acer (up the top) and in the other panel the serial number. Alternatively you can use Or select a product category to find your model etc. You should then be directed to a page that has the appropriate software for you machine. Having said that I think it's strange that Acer support didn't direct you to do that already. Maybe it doesn't work for your one...
And, my son was playing his games online (via facebook) and the system just shut down.
Was it connected to the power? Maybe the battery was used up.