TR/Crypt.zpack.Gen & TR/TDSS.Gen2 Detected; OS Damaged [Solved]
Posted 10 October 2012 - 08:46 AM
Posted 10 October 2012 - 09:22 AM
Could you go to this location C:\users\\Family\AppData\Roaming\Microsoft\Windows\Themes\TranscodedWallpaper.jpg
If TranscodedWallpaper.jpg is there delete it and then try to change the background
Posted 10 October 2012 - 12:42 PM
My Libraries still appear to be "hidden" in Windows Explorer - the icons are still translucent. Does that sound right? Also, is the disinfection complete or is there more to be done?
Thanks for all of your help so far - this had been keeping me awake at night.
Posted 10 October 2012 - 01:11 PM
I will tidy up now, if you could let me know of any outstanding problems
Subject to no further problems
I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems
Now the best part of the day ----- Your log now appears clean
A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:
- Under the Custom Scans/Fixes box at the bottom, paste in the following
- Then click the Run Fix button at the top
- Let the program run unhindered, reboot the PC when it is done
Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.
We will now confirm that your hidden files are set to that, as some of the tools I use will change that
- Click Start.
- Open My Computer.
- Select the Tools menu and click Folder Options.
- Select the View Tab.
- Under the Hidden files and folders heading select Do not show hidden files and folders.
- Click Yes to confirm.
- Click OK.
Your Java is out of date.
Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.
- Go to this site and click Do I have Java
- It will check your current version and then offer to update to the latest version
Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:
Update and run weekly to keep your system clean
Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link
It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit
To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?Keep safe
Posted 10 October 2012 - 07:02 PM
I updated Java as instructed as well as Windows which is set to update daily. Windows Defender is also on.
Posted 11 October 2012 - 06:42 AM
Posted 11 October 2012 - 08:57 PM
I must not have hit Cleanup after the reboot yesterday since it worked today and removed OTL.
Thanks for your persistence and professional approach - all seems OK now. Couldn't have gotten to this point without you. My donation is on its way!
Posted 12 October 2012 - 06:12 AM
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