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#1
ClosetStarTrekker

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Hello All,

Firstly thanks for providing this great service, I have been helped out a number of times, so thanks again.

My problem is that I have recently purchased a HP Pavilion g6 computer, installed some software and also uninstalled some too. I continually get the following message appear, thought it appears to be a random times "The file or folder 'xiueqom.scr' that this shortcut refers to can't be found"

I have searched the net and can not find a reference anywhere to this file the message refers to. I have done a search on my computer and can find no trace of this file. I also have no idea what shortcut is being referred too as well. I also tried looking to the wizard that is supposed to help clean up unused icons on your desktop, but I can't find it on Windows 7. Also on occasions the same file is referred to, but the dialog box has a selection that allows you to show where the file is. I have found the file on my portable hard drive and try to point it to it, but from this dialog box, the files are not visible even though I have selected to show all hidden files.

Any help anybody could give would be greatly appreciated.

Closetstartrekker
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#2
Ztruker

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Look at the msconfig Start tab and see if there is anything in there that is causing the error.
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#3
ClosetStarTrekker

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Hello Ztruker,

Thanks for your reply. I have had a look where you have mentioned, I can't see anything that is amiss. I can't see anything that makes reference to the file or to any program that I don't know anything about.

Paul
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#4
Ztruker

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Download and install CodeStuff Starter.
Run it.
Click on the Startups tab then File / Save as plain text. Name it Startups.txt
Click on the Processes tab then File / Save as plain text. Name it Processes.txt
Click on the Services tab then File / Save as plain text. Name it Services.txt

Attach each of the files here in a reply so we can look at them. Use the Browse and Attach This File buttons below the text input area while using the Full editor.
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#5
ClosetStarTrekker

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Hello Ztruker,

I followed your instructions, please find attached the files you wanted.

Paul

Attached Files


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#6
Ztruker

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I did find this: xiueqom.scr - cloaked malware

I don't see anything in the Startup list but have some questions about some in the Process list:

TOTALCMD.EXE,2344,"16,109,568",C:\totalcmd\TOTALCMD.EXE
IELowutil.exe,6700,"557,056","C:\Program Files (x86)\Internet Explorer\IELowutil.exe"

How does it behave if you boot to Safe Mode with Networking? If better then something is starting at boot that is causing the problem.

Advanced startup options - XP
Advanced startup options - Vista
Advanced startup options - Windows 7

Use msconfig to determine what is causing the problem

These are good tutorials on using msconfig in XP, Vista or Windows 7:
How to use msconfig in Windows XP
How to use msconfig in Windows Vista
How to use msconfig in Windows 7

Click on Start then Run, type msconfig and press Enter.
Click on the Startup tab, record what is currently starting then click the Disable All button.
Reboot and see if it runs better.
If yes then use msconfig to enable several items at a time till you find the culprit.

If no, start msconfig and click on the Services tab.
Check the Hide All Microsoft Services box, record what is currently starting then click the Disable All button.
Again, do a regular boot, see if it runs normal.
If yes then use msconfig to enable services till you find the culprit.

Once you've found the culprit, uninstall it or find out how to eliminate it from your system. Simply disabling it in msconfig is a temporary fix at best.
Enable everything else you disabled.
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#7
ClosetStarTrekker

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Hello Ztruker,

Sorry for not replying sooner. I discovered that my virus protection software wasn't working. Got that working, did a scan and the problem hasn't returned.

Thank you so much for your help.

Paul
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