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Laptop hangs when I open "Programs" folder [Solved]


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#1
P098

P098

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Hello,

I was directed here from google after searching solution to my problem, reading replies to various threads gave me the confidence to register and post here.

So heres the problem, whenever I try to access C:\Users\P098\Downloads\Programs my laptop hangs, even ALT+CTRL+DEL doesnt work. What is to be done to rectify it?

Thanks :)
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#2
Aaron

Aaron

    GeekU Mod

  • GeekU Moderator
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Welcome at Geeks to Go ;) !
My name is Aaron and I will be helping you with your computer problem(s).

A few things:
  • Please post all the requested logs directly in your reply, do not attach or put them in Quote/Code boxes unless asked to.
  • Advanced malware isn't correctly removed in a few minutes, it will take take some time to analyse your system, removing the malware and analysing your system again for leftovers.
  • If you have any questions, don't hesitate to ask!

I'll check if there this is a malware problem.

Please download OTL to your Desktop.

  • Double click on the icon to run it. Make sure all other windows and programs are closed to let it run uninterrupted.
  • Select All Users.
  • Under the Custom Scan box paste this in
    C:\Users\P098\Downloads\Programs\*.*
  • Click the Posted Image button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows: OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Please copy (Edit->Select All, Edit->Copy) the content of OTL.Txt and paste it in your next post. Do the same for Extras.Txt.

- Maser00
  • 1

#3
P098

P098

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Thank you sir for your reply.:)

However before trying you methods, I scheduled a chkdsk for C: drive, and its supposed to fix my problem. Here is the log.

Log Name: Application
Source: Microsoft-Windows-Wininit
Date: 13 10 2012 03 43 03 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Sameer-PC
Description:


Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
116224 file records processed. File verification completed.
63 large file records processed. 0 bad file records processed. 2 EA records processed. 76 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)...
154940 index entries processed. Index verification completed.
0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 5)...
116224 file SDs/SIDs processed. Cleaning up 1143 unused index entries from index $SII of file 0x9.
Cleaning up 1143 unused index entries from index $SDH of file 0x9.
Cleaning up 1143 unused security descriptors.
Security descriptor verification completed.
19359 data files processed. CHKDSK is verifying Usn Journal...
33637000 USN bytes processed. Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
Read failure with status 0xc00000b5 at offset 0x643bea000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x643bf3000 for 0x1000 bytes.
Windows replaced bad clusters in file 39793
of name \Windows\winsxs\amd64_microsoft-windows-mmres_31bf3856ad364e35_6.1.7600.16385_none_bacb7329f882f019\mmres.dll.
Read failure with status 0xc00000b5 at offset 0x65c2f0000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x65c2fd000 for 0x1000 bytes.
Read failure with status 0xc00000b5 at offset 0x65c56e000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x65c573000 for 0x1000 bytes.
Read failure with status 0xc00000b5 at offset 0x65c694000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x65c694000 for 0x1000 bytes.
Read failure with status 0xc00000b5 at offset 0x65c7b5000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x65c7b6000 for 0x1000 bytes.
Read failure with status 0xc00000b5 at offset 0x65c8d7000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x65c8d7000 for 0x1000 bytes.
Windows replaced bad clusters in file 80392
of name \Windows\System32\amdocl64.dll.
Read failure with status 0xc00000b5 at offset 0x65c9f7000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x65c9f8000 for 0x1000 bytes.
Read failure with status 0xc00000b5 at offset 0x65cb19000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x65cb1a000 for 0x1000 bytes.
Read failure with status 0xc00000b5 at offset 0x65cd8b000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x65cd90000 for 0x1000 bytes.
Read failure with status 0xc00000b5 at offset 0x65ceb1000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x65ceb1000 for 0x1000 bytes.
Read failure with status 0xc00000b5 at offset 0x65cfd2000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x65cfd3000 for 0x1000 bytes.
Read failure with status 0xc00000b5 at offset 0x65d0f4000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x65d0f4000 for 0x1000 bytes.
Read failure with status 0xc00000b5 at offset 0x65d215000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x65d215000 for 0x1000 bytes.
Read failure with status 0xc00000b5 at offset 0x65d336000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x65d337000 for 0x1000 bytes.
Read failure with status 0xc00000b5 at offset 0x65d458000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x65d458000 for 0x1000 bytes.
Read failure with status 0xc00000b5 at offset 0x65d6c9000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x65d6ce000 for 0x1000 bytes.
Read failure with status 0xc00000b5 at offset 0x65d7ef000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x65d7f0000 for 0x1000 bytes.
Read failure with status 0xc00000b5 at offset 0x65d911000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x65d911000 for 0x1000 bytes.
Read failure with status 0xc00000b5 at offset 0x65da32000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x65da32000 for 0x1000 bytes.
Windows replaced bad clusters in file 80491
of name \Users\Sameer\DOWNLO~1\Programs\FIREFO~2.EXE.
Read failure with status 0xc00000b5 at offset 0x65dc74000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x65dc75000 for 0x1000 bytes.
Windows replaced bad clusters in file 80688
of name \Users\Sameer\DOWNLO~1\Programs\MEDIAI~2.EXE.
Read failure with status 0xc00000b5 at offset 0x65dedc000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x65deeb000 for 0x1000 bytes.
Windows replaced bad clusters in file 80710
of name \AMD\Support\12-8_V~1\Setup.exe.
Read failure with status 0xc00000b5 at offset 0x65e00a000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x65e00d000 for 0x1000 bytes.
Read failure with status 0xc00000b5 at offset 0x65e12e000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x65e12e000 for 0x1000 bytes.
Read failure with status 0xc00000b5 at offset 0x65e24f000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x65e24f000 for 0x1000 bytes.
Windows replaced bad clusters in file 80711
of name \AMD\Support\12-8_V~1\mfc100u.dll.
Read failure with status 0xc00000b5 at offset 0x65e368000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x65e371000 for 0x1000 bytes.
Windows replaced bad clusters in file 80713
of name \AMD\Support\12-8_V~1\msvcr100.dll.
Read failure with status 0xc00000b5 at offset 0x65e488000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x65e492000 for 0x1000 bytes.
Windows replaced bad clusters in file 80726
of name \AMD\Support\12-8_V~1\Bin64\DETECT~1.DLL.
Read failure with status 0xc00000b5 at offset 0x65e5a5000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x65e5b3000 for 0x1000 bytes.
Windows replaced bad clusters in file 80728
of name \Windows\System32\atiumd6v.dll.
Read failure with status 0xc00000b5 at offset 0x65e820000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x65e82a000 for 0x1000 bytes.
Read failure with status 0xc00000b5 at offset 0x65e94b000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offse37
of name \AMD\Support\12-8_V~1\Bin64\mfc100u.dll.
Read failure with status 0xc00000b5 at offset 0x65f3a0000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x65f3ab000 for 0x1000 bytes.
Windows replaced bad clusters in file 80739
of name \AMD\Support\12-8_V~1\Bin64\msvcp100.dll.
Read failure with status 0xc00000b5 at offset 0x65f4c4000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x65f4cc000 for 0x1000 bytes.
Read failure with status 0xc00000b5 at offset 0x65f5ed000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x65f5ed000 for 0x1000 bytes.
Windows replaced bad clusters in file 80741
of name \AMD\Support\12-8_V~1\Bin64\XERCES~1.DLL.
Read failure with status 0xc00000b5 at offset 0x65f701000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x65f70f000 for 0x1000 bytes.
Windows replaced bad clustereeeb000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x65eef2000 for 0x1000 bytes.
Read failure with status 0xc00000b5 at offset 0x65f163000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x65f168000 for 0x1000 bytes.
Read failure with status 0xc00000b5 at offset 0x65f289000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x65f289000 for 0x1000 bytes.
Windows replaced bad clusters in file 80737
of name \AMD\Support\12-8_V~1\Bin64\mfc100u.dll.
Read failure with status 0xc00000b5 at offset 0x65f3a0000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x65f3ab000 for 0x1000 bytes.
Windows replaced bad clusters in file 80739
of name \AMD\Support\12-8_V~1\Bin64\msvcp100.dll.
Read failure with status 0xc00000b5 at offset 0x65f4c4000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x65f4cc000 for 0x1000 bytes.
Read failure with status 0xc00000b5 at offset 0x65f5ed000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x65f5ed000 for 0x1000 bytes.
Windows replaced bad clusters in file 80741
of name \AMD\Support\12-8_V~1\Bin64\XERCES~1.DLL.
Read failure with status 0xc00000b5 at offset 0x65f701000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x65f70f000 for 0x1000 bytes.
Windows replaced bad clusters in file 80878
of name \AMD\Support\12-8_V~1\Packages\Apps\AppEx\AppEx\ABC.exe.
Read failure with status 0xc00000b5 at offset 0x65f980000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x65f985000 for 0x1000 bytes.
Read failure with status 0xc00000b5 at offset 0x65faa6000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x65faa6000 for 0x1000 bytes.
Read failure with status 0xc00000b5 at offset 0x65fbc7000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x65fbc8000 for 0x1000 bytes.
Read failure with status 0xc00000b5 at offset 0x65fce9000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x65fce9000 for 0x1000 bytes.
Read failure with status 0xc00000b5 at offset 0x65fe0a000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x65fe0a000 for 0x1000 bytes.
Read failure with status 0xc00000b5 at offset 0x65ff2b000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x65ff2c000 for 0x1000 bytes.
Read failure with status 0xc00000b5 at offset 0x66004d000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x66004d000 for 0x1000 bytes.
Read failure with status 0xc00000b5 at offset 0x6602be000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x6602c3000 for 0x1000 bytes.
Read failure with status 0xc00000b5 at offset 0x6603e4000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x6603e5000 for 0x1000 bytes.
Read failure with status 0xc00000b5 at offset 0x660506000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x660506000 for 0x1000 bytes.
Windows replaced bad clusters in file 81084
of name \AMD\Support\12-8_V~1\Packages\Apps\CCC2\CORE-S~1\CCC-CO~1.MSI.
Read failure with status 0xc00000b5 at offset 0x660618000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x660627000 for 0x1000 bytes.
Read failure with status 0xc00000b5 at offset 0x660748000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x660749000 for 0x1000 bytes.
Read failure with status 0xc00000b5 at offset 0x66086a000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x66086a000 for 0x1000 bytes.
Read failure with status 0xc00000b5 at offset 0x660adb000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x660ae0000 for 0x1000 bytes.
Read failure with status 0xc00000b5 at offset 0x660c01000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x660c02000 for 0x1000 bytes.
Read failure with status 0xc00000b5 at offset 0x660d23000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x660d23000 for 0x1000 bytes.
Read failure with status 0xc00000b5 at offset 0x660e44000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x660e44000 for 0x1000 bytes.
Read failure with status 0xc00000b5 at offset 0x660f65000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x660f66000 for 0x1000 bytes.
Read failure with status 0xc00000b5 at offset 0x661087000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x661087000 for 0x1000 bytes.
Read failure with status 0xc00000b5 at offset 0x6611a8000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x6611a8000 for 0x1000 bytes.
Windows replaced bad clusters in file 81114
of name \AMD\Support\12-8_V~1\Packages\Apps\CCC2\CORE-S~2\CCC-CO~1.MSI.
Read failure with status 0xc00000b5 at offset 0x661413000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x66141f000 for 0x1000 bytes.
Read failure with status 0xc00000b5 at offset 0x661540000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x661540000 for 0x1000 bytes.
Windows replaced bad clusters in file 81149
of name \AMD\Support\12-8_V~1\Packages\Apps\CCC2\Fuel\ccc-fuel.msi.
Read failure with status 0xc00000b5 at offset 0x661659000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x661661000 for 0x1000 bytes.
Read failure with status 0xc00000b5 at offset 0x661782000 for 0x10000 bytes.
Read failure with status 0xc00000b5 at offset 0x661783000 for 0x1000 bytes.
Windows replaced bad clusters in file 81184
of name \AMD\Support\12-8_V~1\Packages\Apps\CCC2\Fuel64\ccc-fuel.msi.
116208 files processed. File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
16167774 free clusters processed. Free space verification is complete.
Adding 66 bad clusters to the Bad Clusters File.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.

104857599 KB total disk space.
39912312 KB in 75186 files.
54796 KB in 19360 indexes.
264 KB in bad sectors.
219135 KB in use by the system.
65536 KB occupied by the log file.
64671092 KB available on disk.

4096 bytes in each allocation unit.
26214399 total allocation units on disk.
16167773 allocation units available on disk.

Again thank you for your help :)
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#4
Aaron

Aaron

    GeekU Mod

  • GeekU Moderator
  • 3,155 posts
Hi

Looks like your hard drive is having problems. Maybe you should start a topic here: http://www.geekstogo...d-peripherals/.
There an hardware expert can help you better than I can. I think you will have to replace the HDD.

If that's OK, I'll close the topic, and when your hard drive is fixed, and your still having problems then I'll reopen it ;)

- Maser00
  • 0

#5
Aaron

Aaron

    GeekU Mod

  • GeekU Moderator
  • 3,155 posts
Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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