[Shortysmail]

I am educated and actually rarely use it becuase I know the risk, but, you yourself have to admit there are legitmate uses for P2P and safety precautions you can take to ensure, not eliminate, issues don't happen.

Thank you for caring and I really don't mean you any disrepect and truly do appreciate your help. Genuinely.

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Greetings

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded start-up entries:

This part of the fix is purely optional
These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

If you have any problems running Hijackthis see NOTE** below (Host file not read, blank notepad ...)

• Run HijackThis
• Click on the Scan button
• Put a check beside all of the items listed below (if present):
  
  
  • O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files (x86)\Common Files\Roxio Shared\10.0\SharedCOM\RoxWatchTray10.exe"
    O4 - HKLM\..\Run: [Microsoft Default Manager] "C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
    O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
    O4 - HKLM\..\Run: [ArcadeDeluxeAgent] "C:\Program Files (x86)\Acer Arcade Deluxe\Acer Arcade Deluxe\ArcadeDeluxeAgent.exe"
    O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
    O4 - HKLM\..\Run: [Acer Assist Launcher] C:\Program Files (x86)\Acer\Acer Assist\launcher.exe
    O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
    O4 - HKLM\..\Run: [SwitchBoard] C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
    O4 - HKLM\..\Run: [AdobeCS5.5ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS5.5ServiceManager\CS5.5ServiceManager.exe" -launchedbylogin
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
    O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
    O4 - HKCU\..\Run: [Keyboard Shortcut] C:\Program Files (x86)\Keyboard Shortcut\KbdShortcut.exe
    O4 - HKCU\..\Run: [ISUSScheduler] "C:\Program Files (x86)\Common Files\InstallShield\UpdateService\issch.exe" -start
    
• Close all open windows and browsers/email, etc...
• Click on the "Fix Checked" button
• When completed, close the application.
  
  NOTE**You can research each of those lines >here< and see if you want to keep them or not
  just copy the name between the brackets and paste into the search space
  O4 - HKLM\..\Run: [IntelliPoint]

NOTE**
sometimes we have to run it like this To run HijackThis as an administrator, right-click HijackThis.exe
(located: C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe)<--32bit
(located: C:\Program Files(86)\Trend Micro\HiJackThis\HiJackThis.exe)<--64bit
and select to run as administrator

Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scanner from ESET.

• Turn off the real time scanner of any existing antivirus program while performing the online scan
• click on the Run ESET Online Scanner button
• Tick the box next to YES, I accept the Terms of Use.
  
  • Click Start
• When asked, allow the add/on to be installed
  
  • Click Start
• Make sure that the option Remove found threats is unticked
• Click on Advanced Settings, ensure the options
  Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
• Click Scan
• wait for the virus definitions to be downloaded
• Wait for the scan to finish

When the scan is complete

• If no threats were found
  
• put a checkmark in "Uninstall application on close"
• close program
• report to me that nothing was found

• If threats were found
  
• click on "list of threats found"
• click on "export to text file" and save it as ESET SCAN and save to the desktop
• Click on back
• put a checkmark in "Uninstall application on close"
• click on finish
• close program
• copy and paste the report here

Gringo

[gringo_pr]

Greetings

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded start-up entries:

This part of the fix is purely optional
These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

If you have any problems running Hijackthis see NOTE** below (Host file not read, blank notepad ...)

• Run HijackThis
• Click on the Scan button
• Put a check beside all of the items listed below (if present):
  
  
  • O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files (x86)\Common Files\Roxio Shared\10.0\SharedCOM\RoxWatchTray10.exe"
    O4 - HKLM\..\Run: [Microsoft Default Manager] "C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
    O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
    O4 - HKLM\..\Run: [ArcadeDeluxeAgent] "C:\Program Files (x86)\Acer Arcade Deluxe\Acer Arcade Deluxe\ArcadeDeluxeAgent.exe"
    O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
    O4 - HKLM\..\Run: [Acer Assist Launcher] C:\Program Files (x86)\Acer\Acer Assist\launcher.exe
    O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
    O4 - HKLM\..\Run: [SwitchBoard] C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
    O4 - HKLM\..\Run: [AdobeCS5.5ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS5.5ServiceManager\CS5.5ServiceManager.exe" -launchedbylogin
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
    O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
    O4 - HKCU\..\Run: [Keyboard Shortcut] C:\Program Files (x86)\Keyboard Shortcut\KbdShortcut.exe
    O4 - HKCU\..\Run: [ISUSScheduler] "C:\Program Files (x86)\Common Files\InstallShield\UpdateService\issch.exe" -start
    
• Close all open windows and browsers/email, etc...
• Click on the "Fix Checked" button
• When completed, close the application.
  
  NOTE**You can research each of those lines >here< and see if you want to keep them or not
  just copy the name between the brackets and paste into the search space
  O4 - HKLM\..\Run: [IntelliPoint]

NOTE**
sometimes we have to run it like this To run HijackThis as an administrator, right-click HijackThis.exe
(located: C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe)<--32bit
(located: C:\Program Files(86)\Trend Micro\HiJackThis\HiJackThis.exe)<--64bit
and select to run as administrator

Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scanner from ESET.

• Turn off the real time scanner of any existing antivirus program while performing the online scan
• click on the Run ESET Online Scanner button
• Tick the box next to YES, I accept the Terms of Use.
  
  • Click Start
• When asked, allow the add/on to be installed
  
  • Click Start
• Make sure that the option Remove found threats is unticked
• Click on Advanced Settings, ensure the options
  Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
• Click Scan
• wait for the virus definitions to be downloaded
• Wait for the scan to finish

When the scan is complete

• If no threats were found
  
• put a checkmark in "Uninstall application on close"
• close program
• report to me that nothing was found

• If threats were found
  
• click on "list of threats found"
• click on "export to text file" and save it as ESET SCAN and save to the desktop
• Click on back
• put a checkmark in "Uninstall application on close"
• click on finish
• close program
• copy and paste the report here

Gringo

[Shortysmail]

just a question. ESET detected sirefef variants are you going to make me reformat my computer as the only option?

[Shortysmail]

Threats found
C:\Qoobox\Quarantine\C\Windows\Installer\{b00512f0-51b1-d3bf-3da0-2c7c3bf65d2a}\U\[email protected] Win64/Conedex.C trojan
C:\Qoobox\Quarantine\C\Windows\Installer\{b00512f0-51b1-d3bf-3da0-2c7c3bf65d2a}\U\[email protected] Win64/Agent.BA trojan
C:\Qoobox\Quarantine\C\Windows\Installer\{b00512f0-51b1-d3bf-3da0-2c7c3bf65d2a}\U\[email protected] Win64/Conedex.B trojan
C:\Qoobox\Quarantine\C\Windows\Installer\{b00512f0-51b1-d3bf-3da0-2c7c3bf65d2a}\U\[email protected] Win64/Sirefef.AP trojan
C:\Qoobox\Quarantine\C\Windows\Installer\{b00512f0-51b1-d3bf-3da0-2c7c3bf65d2a}\U\[email protected] probably a variant of Win32/Sirefef.FD trojan
C:\Qoobox\Quarantine\C\Windows\Installer\{b00512f0-51b1-d3bf-3da0-2c7c3bf65d2a}\U\[email protected] Win64/Sirefef.AN trojan
C:\Setups\winamp5623_full_emusic-7plus_all.exe Win32/OpenCandy application
C:\Users\Richard\Desktop\Put Back\Organize\winscp429setup.exe Win32/OpenCandy application
C:\Users\Richard\Desktop\Put Back\Organize\Steamclient.dll.old a variant of Win32/Packed.VMProtect.AAA trojan
C:\Users\Richard\Downloads\ServUSetup.exe probably a variant of Win32/ServU-Daemon application
C:\Users\Richard\Downloads\wintoflash_0.7.0048-Beta_setup.exe a variant of Win32/InstallCore.W application
C:\Windows\winsxs\Temp\PendingDeletes\$$DeleteMe.services.exe.01cda9bc2aa61468.0000 Win64/Patched.A.Gen trojan

[gringo_pr]

Hello

There are some minor things in your online scan that should be removed.


delete files

• Copy all text in the quote box (below)...to Notepad.
  

  @echo off
  del /f /s /q "C:\Setups\winamp5623_full_emusic-7plus_all.exe"
  del /f /s /q "C:\Users\Richard\Desktop\Put Back\Organize\winscp429setup.exe"
  del /f /s /q "C:\Users\Richard\Desktop\Put Back\Organize\Steamclient.dll.old"
  del /f /s /q "C:\Users\Richard\Downloads\ServUSetup.exe"
  del /f /s /q "C:\Users\Richard\Downloads\wintoflash_0.7.0048-Beta_setup.exe"
  del /f /s /q "C:\Windows\winsxs\Temp\PendingDeletes\$$DeleteMe.services.exe.01cda9bc2aa61468.0000"
  del %0

• Save the Notepad file on your desktop...as delfile.bat... save type as "All Files"
  It should look like this: <--XP<--vista
• Double click on delfile.bat to execute it.
  A black CMD window will flash, then disappear...this is normal.
• The files and folders, if found...will have been deleted and the "delfile.bat" file will also be deleted.

The rest of the Online scan is only reporting backups created during the course of this fix C:\Qoobox\Quarantine\, and/or items located in System Restore's cache C:\System Volume Information\, Whatever is in these folders can't harm you unless you choose to perform a manual restore. the following steps will remove these backups.




Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.


:Why we need to remove some of our tools:

Some of the tools we have used to clean your computer were made by fellow malware fighters and are very powerful and if used incorrectly or at the wronge time can make the computer an expensive paper weight.
They are updated all the time and some of them more than once a day so by the time you are ready to use them again they will already be outdated.

The following procedures will implement some cleanup procedures to remove these tools. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.
:DeFogger:

Note** Defogger only needs to be run if it was run when we first started. If you have not already run it then skip this.

• To re-enable your Emulation drivers, double click DeFogger to run the tool.
  
• The application window will appear
• Click the Re-enable button to re-enable your CD Emulation drivers
• Click Yes to continue
• A 'Finished!' message will appear
• Click OK
• DeFogger will now ask to reboot the machine - click OK.

Your Emulation drivers are now re-enabled.

:Uninstall ComboFix:

• turn off all active protection software
• push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
• please copy and past the following into the box ComboFix /Uninstall and click OK.
• Note the space between the X and the /Uninstall, it needs to be there.
• 

:Remove the rest of our tools:

Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.

• Double-click OTCleanIt.exe.
• Click the CleanUp! button.
• Select Yes when the "Begin cleanup Process?" prompt appears.
• If you are prompted to Reboot during the cleanup, select Yes.
• The tool will delete itself once it finishes, if not delete it by yourself.
• If asked to restart the computer, please do so

Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

:The programs you can keep:

Some of the programs that we have used would be a good idea to keep and used often in helping to keep the computer clean. I use these programs on my computer.

Revo Uninstaller Free - this is the uninstaller that I had you download and works allot better than add/remove in windows and has saved me more than once from corrupted installs and uninstalls

CCleaner - This is a good program to clean out temp files, I would use this once a week or before any malware scan to remove unwanted temp files - It has a built in registry cleaner but I would leave that alone and not use any registry cleaner

Malwarebytes' Anti-Malware The Gold standerd today in antimalware scanners

:Security programs:

One of the questions I am asked all the time is "What programs do you use" I have at this time 4 computers in my home and I have this setup on all 4 of them.

• Microsoft Security Essentials - provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software.
  
• WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
  
• Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
  totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often. (I have upgraded to the paid version of MBAM and I am glad I did)
  
  
  Note** If you decide to install MSE you will need to uninstall your present Antivirus

:Security awareness:

The other question I am asked all the time is "How can I prevent this from happening again." and the short answer to that is to be aware of what is out there and how to start spotting dangers.

Here are some articles that are must reads and should be read by everybody in your household that uses the internet

internetsafety

Internet Safety for Kids

Here is some more reading for you from some of my colleges

PC Safety and Security - What Do I Need? from my friends at Tech Support Forum

COMPUTER SECURITY - a short guide to staying safer online from my friends at Malware Removal

quoted from Tech Support Forum

Conclusion

There is no such thing as ‘perfect security’. This applies to many things, not just computer systems. Using the above guide you should be able to take all the reasonable steps you can to prevent infection. However, the most important part of all this is you, the user. Surf sensibly and think before you download a file or click on a link. Take a few moments to assess the possible risks and you should be able to enjoy all the internet has to offer.

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here --><-- Don't worry every little bit helps.

Gringo

[Shortysmail]

1. OK I did all the things in the post and read over it fully. I just have some remaining questions. First off my computer was popping up a window from acer saying to update your flash player. I tried this a few times in normal boot. it said I didn't have permission. I then tried this is safe mode and running as administrator. and it installed fine. 2. I noticed in my combofix logs in the begining there were a bunch of "locked registry entries" ones pertaining to flash utilities. clis/class control and these couple at the bottom that had "blinddial"=dword:00000000 and "MSCurrentCountry"=dword:000000b5 you didn't see anything bothersome in the locked registry entries that I should be concerned about. and My computer should be reasonably back to safe working order now. I'm just concerned cause although I got started halting it quick I don't want to leave any holes open. I want to keep my self safe.

and thank you again.

[gringo_pr]

those are normal to be locked and you are more than welcome


gringo

[Shortysmail]

I have just a few more questions and then I think we're done here.

Is Microsoft security essentials better than the free avg security (I had the paid version for two years but when it lapsed I didn't renew this time) or would Full Avg Internet Security Suite 2013 do the trick.

WinPatrol free or Paid version recommended?

and what makes the MBAM upgrade so much more worth it.

[gringo_pr]

Hello


Is Microsoft security essentials better than the free avg security (I had the paid version for two years but when it lapsed I didn't renew this time) or would Full Avg Internet Security Suite 2013 do the trick. - yes it is - AVG at one time was the gold standard in free antivirus, but today it is bloated and I find it even slows things down

WinPatrol free or Paid version recommended? - I would start with the free version and once I find about the other features then I would decide


and what makes the MBAM upgrade so much more worth it. - it has realtime protection with it



Gringo

[Shortysmail]

Ok so I've now complete whole computer rescan with avg. Full rescan with MBAM and went back and redid the ESET online scanner per earlier instructions. no threats found in any reports and you told me not to worry about the locked registry keys. At this point I feel the system is clean and if you agree with me I will go ahead and re-enable system restore functionality and create and clean restore point. I'm also going to check WinPatrol, switch to Microsoft Security Essentials and upgrade my MBAM

Tell me everything is good to go.

then I'll use the computer for a couple days and if nothing else happens we'll be good to close the thread.

I really appreciate it.

Thank you,
Richard

[gringo_pr]

Hello

at this time everything is as good to go as I can make it, if anything comes up in a couple of days let me know



gringo

[gringo_pr]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.