Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Registry keys missing [Solved]


  • This topic is locked This topic is locked

#16
Aspall38

Aspall38

    Member

  • Topic Starter
  • Member
  • PipPip
  • 13 posts
double clicking on realtek loads the manager, and asks me to plug in an audio device as it doesn't recognise one. There's little else i can do there.

Clicking on sound doesn't open anything, which is a concern also. I've disabled that service, will restart and see what happens, as nothing has occured straight away.

Aspall
  • 0

Advertisements


#17
Essexboy

Essexboy

    GeekU Moderator

  • Retired Staff
  • 69,964 posts
OK lets see if it is the HDMI meanwhile I will have a rummage around

The computer will need to be rebooted for the service change to take affect
  • 0

#18
Aspall38

Aspall38

    Member

  • Topic Starter
  • Member
  • PipPip
  • 13 posts
rebooted as well ads installed updates, but still no change and still no sound!

i've serached about similar problems and they all seem to be caused by someone tampering with something, and the loss of sound being a result, however im certain i wasn't tampering with things. It occured after clearing malware in the past...i guess i may still have logs from when this happened...

Aspall
  • 0

#19
Essexboy

Essexboy

    GeekU Moderator

  • Retired Staff
  • 69,964 posts
There appear to be problems with the ATI device here, I have found a few solutions

First unplug the HDMI cable and then reinsert it... Does that work

Second from device manager uninstal the realtek audio
|Reboot and allow windows to find the drivers
  • 0

#20
Aspall38

Aspall38

    Member

  • Topic Starter
  • Member
  • PipPip
  • 13 posts
I don't have a hdmi cable for the laptop.

Tried uninstalling and restarting. Reinstalls drivers successfully, but unfortunately still no sound!
  • 0

#21
Essexboy

Essexboy

    GeekU Moderator

  • Retired Staff
  • 69,964 posts
OK Lets clear my rubbish away whilst I investigate the audio problem further

Subject to no further problems :)

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:

Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following

    :Commands
    [resethosts]
    [emptytemp]
    [Reboot]

  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done

Remove ComboFix
  • Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
  • In the Run box, type in ComboFix /Uninstall
    (Notice the space between the "x" and "/")
    then click OK

    Posted Image
  • Follow the prompts on the screen
  • A message should appear confirming that ComboFix was uninstalled

Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.

We will now confirm that your hidden files are set to that, as some of the tools I use will change that
  • Click Start.
  • Open My Computer.
  • Select the Tools menu and click Folder Options.
  • Select the View Tab.
  • Under the Hidden files and folders heading select Do not show hidden files and folders.
  • Click Yes to confirm.
  • Click OK.

Posted Image Your Java is out of date.
Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.

Upgrading Java:
  • Go to this site and click Do I have Java
  • It will check your current version and then offer to update to the latest version


Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Posted Image Malwarebytes.

Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit
To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?Keep safe :wave:
  • 0

#22
Essexboy

Essexboy

    GeekU Moderator

  • Retired Staff
  • 69,964 posts
I am unable to find a solution to this, it may be worth posting in the hardware forum as they have a far greater knowledge than I in that area
  • 0

#23
Essexboy

Essexboy

    GeekU Moderator

  • Retired Staff
  • 69,964 posts
Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP