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Re occurring Explorer.exe problem [Solved]


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#16
gringo_pr

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there are a few things to try first



do a system restore it should bring it back



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#17
Sking0

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I did a system restore last night and it did not help, made a few more things 'not work'.
This morning i undid that restore and the problem with UO has gone away.
I have not run the last things you asked me to run yet. I am a bit dubious now in case
something else goes wrong. I am back to just the explorer.exe problem now and i am wondering whether to just tolerate that.
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#18
gringo_pr

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Hello


I want you to navigate to and Double click on C:\WINDOWS\ERDNT\Hiv-backup\erdnt.exe
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#19
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Yep. Done that.
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#20
gringo_pr

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This is a non invasive scan


Download and run OTL

Download OTL by Old Timer and save it to your Desktop.
  • Double click on OTL.exe to run it.
  • Under Output, ensure that Minimal Output is selected.
  • Under Extra Registry section, select Use SafeList.
  • Click the Scan All Users checkbox.
  • Click on Run Scan at the top left hand corner.
  • When done, two Notepad files will open.
    • OTL.txt <-- Will be opened and the that I need posted back here
    • Extra.txt <-- Will be minimized - save this one on your desktop in case I ask for it later
  • Please post the contents of OTL.txt in your next reply.

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#21
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When i try and run OTL it stops responding as soon as it gets to 'Scanning Firefox settings' (with or without Zonealarm turned on).
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#22
gringo_pr

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do you have malwarebytes pro or free?


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#23
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Free.
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#24
gringo_pr

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did you ever get to run TDSSkiller and aswMBR?


if so do you still have the reports
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#25
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When i post the reports i get the message 'post is to long, try and shorten it a bit' (something like that)
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#26
gringo_pr

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upload them here and send me the link - http://www.2shared.com/
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#27
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http://www.2shared.c...For_Gringo.html
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#28
gringo_pr

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Hello

I am not seeing anything in the reports that would indicate that this is malware causing the problem


I have even gone over your other thread and what I want you to try is to uninstall ZA for a short time to see if that is the problem


I know you have said that you have used them for years but it may have been an update or even an update from windows that has changed


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#29
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Hi.
I have tried that more than once (zonealarm uninstall). My liscence expires soon and i will be installing the latest zonealarm.
Will see what happens then and if the problem goes away i will let you know.
Thanks for all the help.
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#30
gringo_pr

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when you did uninstall it did it help?


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