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Do I have a hijacker/virus? [Solved]

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  • GeekU Moderator
  • 4,325 posts
Yes, if you did that last one from your user account, then you did it correctly.

I was hoping that fixing those missing values would have fixed this, how about trying to change the default search provider now and see if that cures this?
Go into the Manage addons box, which will most likely pop up after you get the error message about the default search provider setting being corrupted.
If you want to get there manually, with IE open go to Tools > Internet Options and on the General tab click on Setting in the Search section.
on the bottom of that box, click on Find more search providers....
Pick out another provider from that list and click on it, then click on the Add to Internet Explorer button.

Let's see if that changes anything.
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  • Topic Starter
  • Member
  • PipPip
  • 27 posts
Still the same, theres only bing now to choose from as a default search provider, which is already emabled. of any add ons that are there they are all enabled apart from 2 (groove browser helper and groove folder sync) there is an option to enable but it doesn't do anything
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  • GeekU Moderator
  • 4,325 posts
Ok, at this point it would be best to switch over to a new user account. Sorry, but the current account is corrupted and I just can't find all the places that it is broken.

First I would like to remove my tools we used when we cleaned your computer of the malware -
You will find some instructions on copying your data over to the new user account at the end of this post.

Subject to no further problems :)

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:

  • Under the Custom Scans/Fixes box at the bottom, paste in the following


  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done

Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.

We will now confirm that your hidden files are set to that, as some of the tools I use will change that
  • Go to control panel
  • Select folder options (Appearance > Folder options in category view)
  • Select the View Tab.
  • Under the Hidden files and folders heading select Do not show hidden files and folders.
  • Click Yes to confirm.
  • Click OK.

Posted Image
Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.

Upgrading Java:
  • Go to this site and click Do I have Java
  • It will check your current version and then offer to update to the latest version


To manually create a new Restore Point

  • Go to Control Panel and select System
  • Select System
  • On the left select System Protection and accept the warning if you get one
  • Select System Protection Tab
  • Select Create at the bottom
  • Type in a name i.e. Clean
  • Select Create

Now we can purge the infected ones

  • Go Start > All programs > Accessories > system tools
  • Right click Disc cleanup and select run as administrator
  • Select Your main drive and accept the warning if you get one
  • For a few moments the system will make some calculations
  • Select the More Options tab
  • In the System Restore and Shadow Backups select Clean up
  • Select Delete on the pop up
  • Select OK
  • Select Delete

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:
Posted Image
Malwarebytes. Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programs on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit

To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?

Keep safe :wave:

Here is a guide on copying your data over to the new user account:

You shoud keep your new account that you just created, and create a third user account to complete the steps below. One will be the original user account, one will be the user account that you will continue to use, and one to be a temporary user account.

Log in to your temporary user account.

Open Documents by clicking the Start Orb, and then clicking Documents.

Click the Tools menu, and then click Folder Options.

If you don't see the Tools menu, press ALT.

Click the View tab, click Show hidden files and folders, clear the Hide protected operating system files check box, and then click OK.

Locate the C:\Users\Barry folder.

Select all of the files and folders in this folder, except the following files:

  • Ntuser.dat
  • Ntuser.dat.log
  • Ntuser.ini

Click the Edit menu, and then click Copy. If you don't see the Edit menu, press ALT first.

Locate the C:\Users\New_Username folder, where New_Username is the name of the new user profile that you intend on keeping.

Click the Edit menu, and then click Paste. If you don't see the Edit menu, press ALT.

Log off, and then log back on as the new user, the one you intend on keeping. Check to make sure that you have all the documents that you want to keep.

If you have e-mail messages in an e-mail program, such as Windows Mail, you must import your e-mail messages and addresses to the new user profile before you delete the old profile. If everything is working properly, you can delete the old profile, but take your time to make sure that you have copied everything over, the old corrupt profile won't hurt anything just sitting there.
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    Anti-Malware Mammoth

  • Expert
  • 9,717 posts
Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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