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Global Visitor Surbey Virus [Solved]


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#1
Katka

Katka

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HI there,

I hope you can help me please. When browsing the internet I am randomly redirected to a global visitor survey site. When viewing webpages there are random words that are hyperlinked to advertising sites eg. school, thai restaurant menus - they have a double red line under them. Can you tell me what I need to do to resolve the problem please? I hvae run the OTL thing you recommended and this is what it read in the Notepad:


OTL logfile created on: 24/10/2012 9:23:15 AM - Run 1
OTL by OldTimer - Version 3.2.69.0 Folder = C:\Users\tmorris\Downloads
Enterprise Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation
Internet Explorer (Version = 9.0.8112.16421)
Locale: 00000c09 | Country: Australia | Language: ENA | Date Format: d/MM/yyyy

2.96 Gb Total Physical Memory | 1.46 Gb Available Physical Memory | 49.33% Memory free
5.93 Gb Paging File | 4.02 Gb Available in Paging File | 67.87% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files
Drive C: | 148.91 Gb Total Space | 47.32 Gb Free Space | 31.78% Space Free | Partition Type: NTFS

Computer Name: BTNAU-DT-01 | User Name: tmorris | NOT logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Quick Scan
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - [2012/10/24 09:22:57 | 000,602,112 | ---- | M] (OldTimer Tools) -- C:\Users\tmorris\Downloads\OTL.exe
PRC - [2012/08/27 22:32:54 | 000,059,280 | ---- | M] (Apple Inc.) -- C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe
PRC - [2012/08/21 20:12:26 | 004,282,728 | ---- | M] (AVAST Software) -- C:\Program Files\AVAST Software\Avast\AvastUI.exe
PRC - [2012/08/21 20:12:25 | 000,044,808 | ---- | M] (AVAST Software) -- C:\Program Files\AVAST Software\Avast\AvastSvc.exe
PRC - [2012/08/21 04:37:58 | 000,271,360 | ---- | M] (Microsoft Corporation) -- C:\Windows\System32\conhost.exe
PRC - [2012/08/17 09:54:49 | 000,307,856 | ---- | M] (Google Inc.) -- C:\Program Files\Google\Google Toolbar\GoogleToolbarUser_32.exe
PRC - [2012/08/10 00:12:18 | 000,055,184 | ---- | M] (Apple Inc.) -- C:\Program Files\Common Files\Apple\Mobile Device Support\SyncServer.exe
PRC - [2012/07/28 07:51:26 | 000,063,960 | ---- | M] (Adobe Systems Incorporated) -- C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
PRC - [2012/07/03 10:04:58 | 000,507,312 | ---- | M] (Sun Microsystems, Inc.) -- C:\Program Files\Common Files\Java\Java Update\jucheck.exe
PRC - [2012/06/26 22:36:58 | 001,629,280 | ---- | M] (Microsoft Corporation) -- C:\Program Files\Microsoft Device Center\ipoint.exe
PRC - [2012/06/26 22:36:58 | 001,109,072 | ---- | M] (Microsoft Corporation) -- C:\Program Files\Microsoft Device Center\itype.exe
PRC - [2012/06/15 02:20:22 | 000,109,064 | ---- | M] (Wajam) -- C:\Program Files\Wajam\Updater\WajamUpdater.exe
PRC - [2012/02/17 11:37:46 | 015,963,936 | ---- | M] (Microsoft Corporation) -- C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE
PRC - [2011/10/27 13:50:31 | 000,108,456 | ---- | M] (Symantec Corporation) -- C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
PRC - [2011/10/27 13:50:30 | 000,115,624 | ---- | M] (Symantec Corporation) -- C:\Program Files\Common Files\Symantec Shared\ccApp.exe
PRC - [2011/10/27 13:50:28 | 001,897,960 | ---- | M] (Symantec Corporation) -- C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
PRC - [2011/10/27 13:50:28 | 001,471,904 | ---- | M] (Symantec Corporation) -- C:\Program Files\Symantec\Symantec Endpoint Protection\SmcGui.exe
PRC - [2011/10/27 13:50:26 | 001,846,592 | ---- | M] (Symantec Corporation) -- C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe
PRC - [2011/08/04 00:23:54 | 000,828,944 | ---- | M] (GlavSoft LLC.) -- C:\Program Files\TightVNC\tvnserver.exe
PRC - [2011/06/30 04:19:52 | 000,117,392 | ---- | M] (SAP AG) -- C:\Program Files\SAP\SapSetup\setup\Updater\NwSapSetupUserNotificationTool.exe
PRC - [2011/06/30 04:19:42 | 000,131,736 | ---- | M] (SAP AG) -- C:\Program Files\SAP\SapSetup\setup\Updater\NwSapAutoWorkstationUpdateService.exe
PRC - [2011/06/16 02:55:32 | 000,206,848 | ---- | M] (iTOK LLC) -- C:\Program Files\iTOK\Customer\CustomerClient.exe
PRC - [2011/03/14 11:22:06 | 002,125,472 | ---- | M] (Audible, Inc.) -- C:\Program Files\Audible\Bin\AudibleDownloadHelper.exe
PRC - [2011/02/25 16:30:54 | 002,616,320 | ---- | M] (Microsoft Corporation) -- C:\Windows\explorer.exe
PRC - [2010/11/20 23:17:47 | 000,049,152 | ---- | M] (Microsoft Corporation) -- C:\Windows\System32\taskhost.exe
PRC - [2010/10/27 19:17:52 | 000,207,424 | ---- | M] (ArcSoft Inc.) -- C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
PRC - [2010/08/25 11:27:44 | 000,309,824 | ---- | M] (ArcSoft Inc.) -- C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ArcCon.ac
PRC - [2010/03/18 11:19:26 | 000,113,152 | ---- | M] (ArcSoft Inc.) -- C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
PRC - [2008/06/02 17:07:56 | 000,258,048 | ---- | M] (ArcSoft, Inc.) -- C:\Program Files\ArcSoft\TotalMedia 3.5\TMMonitor.exe


========== Modules (No Company Name) ==========

MOD - [2012/08/23 14:23:11 | 001,051,136 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Management\9b2f17fb61b7197f2a04108f5d1a1cc6\System.Management.ni.dll
MOD - [2012/06/28 07:35:19 | 000,603,648 | ---- | M] () -- C:\Program Files\AVAST Software\Avast\aswOtl.dll
MOD - [2012/06/14 04:27:41 | 001,840,640 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Web.Services\761fd1afc17f11bf6d49c3a7d16465ca\System.Web.Services.ni.dll
MOD - [2012/06/14 04:27:39 | 011,833,344 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Web\a501b7960f6c6e2e39162b83f3303aaa\System.Web.ni.dll
MOD - [2012/06/14 04:27:14 | 012,436,480 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Windows.Forms\7b7fbe651c6e72f12099a298654c9594\System.Windows.Forms.ni.dll
MOD - [2012/06/14 04:27:08 | 001,591,808 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Drawing\6bb439b3f87736d3248ae27d43e2c0d6\System.Drawing.ni.dll
MOD - [2012/05/12 04:27:55 | 005,452,800 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Xml\ba3d70b651454c7d49b407b93663bfed\System.Xml.ni.dll
MOD - [2012/05/12 04:27:51 | 000,971,264 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Configuration\cfa9c506bfb9254c89dace7b83bc9f9d\System.Configuration.ni.dll
MOD - [2012/05/12 04:27:50 | 007,967,232 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System\ce9ff6baf9053ed2ed673d948179195c\System.ni.dll
MOD - [2012/05/12 04:27:43 | 011,492,864 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\mscorlib\acfc1391e45fedd2a359778ea57d914c\mscorlib.ni.dll
MOD - [2011/09/27 07:23:00 | 000,087,912 | ---- | M] () -- C:\Program Files\Common Files\Apple\Apple Application Support\zlib1.dll
MOD - [2011/09/27 07:22:40 | 001,242,472 | ---- | M] () -- C:\Program Files\Common Files\Apple\Apple Application Support\libxml2.dll
MOD - [2011/06/16 02:55:30 | 000,083,968 | ---- | M] () -- C:\Program Files\iTOK\Customer\MenrvaClient.dll
MOD - [2011/06/16 02:55:28 | 000,093,696 | ---- | M] () -- C:\Program Files\iTOK\Customer\pixolut.itoknet.ClientLibs.dll
MOD - [2011/06/16 02:55:28 | 000,045,568 | ---- | M] () -- C:\Program Files\iTOK\Customer\CustomerClientWS.dll
MOD - [2011/03/17 00:11:16 | 004,297,568 | ---- | M] () -- C:\Program Files\Common Files\microsoft shared\OFFICE14\Cultures\OFFICE.ODF
MOD - [2010/12/21 01:15:30 | 001,041,248 | ---- | M] () -- C:\Program Files\Microsoft Office\Office14\ADDINS\UmOutlookAddin.dll
MOD - [2010/10/20 15:45:26 | 008,801,120 | ---- | M] () -- C:\Program Files\Microsoft Office\Office14\1033\GrooveIntlResource.dll
MOD - [2009/07/14 12:15:45 | 000,364,544 | ---- | M] () -- C:\Windows\System32\msjetoledb40.dll
MOD - [2007/04/19 09:39:08 | 000,436,992 | ---- | M] () -- C:\Program Files\ArcSoft\TotalMedia 3.5\FPXLIB.DLL
MOD - [2007/04/19 09:33:00 | 000,035,584 | ---- | M] () -- C:\Program Files\ArcSoft\TotalMedia 3.5\uPiApi.dll
MOD - [2007/04/19 09:29:42 | 000,273,216 | ---- | M] () -- C:\Program Files\ArcSoft\TotalMedia 3.5\magengin.dll
MOD - [2007/04/19 09:29:38 | 000,187,136 | ---- | M] () -- C:\Program Files\ArcSoft\TotalMedia 3.5\kgl.dll


========== Services (SafeList) ==========

SRV - File not found [Disabled | Unknown] -- C:\Program Files\AVAST Software\Avast\afwServ.exe -- (avast! Firewall)
SRV - [2012/10/09 13:20:56 | 000,250,808 | ---- | M] (Adobe Systems Incorporated) [On_Demand | Stopped] -- C:\Windows\System32\Macromed\Flash\FlashPlayerUpdateService.exe -- (AdobeFlashPlayerUpdateSvc)
SRV - [2012/08/21 20:12:25 | 000,044,808 | ---- | M] (AVAST Software) [Auto | Running] -- C:\Program Files\AVAST Software\Avast\AvastSvc.exe -- (avast! Antivirus)
SRV - [2012/07/28 07:51:26 | 000,063,960 | ---- | M] (Adobe Systems Incorporated) [Auto | Running] -- C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe -- (AdobeARMservice)
SRV - [2012/06/15 02:20:22 | 000,109,064 | ---- | M] (Wajam) [Auto | Running] -- C:\Program Files\Wajam\Updater\WajamUpdater.exe -- (WajamUpdater)
SRV - [2011/10/28 03:00:36 | 001,343,400 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Windows\System32\Wat\WatAdminSvc.exe -- (WatAdminSvc)
SRV - [2011/10/27 16:49:19 | 000,161,144 | ---- | M] (Citrix Online, a division of Citrix Systems, Inc.) [On_Demand | Stopped] -- C:\Program Files\Citrix\GoToAssist Express Customer\330\g2ax_service.exe -- (GoToAssist Express Customer)
SRV - [2011/10/27 13:50:31 | 000,108,456 | ---- | M] (Symantec Corporation) [Auto | Running] -- C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe -- (ccSetMgr)
SRV - [2011/10/27 13:50:31 | 000,108,456 | ---- | M] (Symantec Corporation) [Auto | Running] -- C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe -- (ccEvtMgr)
SRV - [2011/10/27 13:50:28 | 001,897,960 | ---- | M] (Symantec Corporation) [Auto | Running] -- C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe -- (SmcService)
SRV - [2011/10/27 13:50:28 | 000,357,808 | ---- | M] (Symantec Corporation) [Disabled | Stopped] -- C:\Program Files\Symantec\Symantec Endpoint Protection\SNAC.EXE -- (SNAC)
SRV - [2011/10/27 13:50:26 | 001,846,592 | ---- | M] (Symantec Corporation) [Auto | Running] -- C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe -- (Symantec AntiVirus)
SRV - [2011/09/17 15:19:26 | 000,701,288 | ---- | M] (Hewlett-Packard Co.) [Auto | Running] -- C:\Users\tmorris\AppData\Local\Temp\7zS2241\hpslpsvc32.dll -- (HPSLPSVC)
SRV - [2011/08/04 00:23:54 | 000,828,944 | ---- | M] (GlavSoft LLC.) [Auto | Running] -- C:\Program Files\TightVNC\tvnserver.exe -- (tvnserver)
SRV - [2011/06/30 04:19:42 | 000,131,736 | ---- | M] (SAP AG) [Auto | Running] -- C:\Program Files\SAP\SapSetup\setup\Updater\NwSapAutoWorkstationUpdateService.exe -- (NWSAPAutoWorkstationUpdateSvc)
SRV - [2011/06/12 11:15:00 | 031,125,880 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Program Files\Microsoft Office\Office14\GROOVE.EXE -- (Microsoft SharePoint Workspace Audit Service)
SRV - [2011/02/07 18:40:08 | 003,093,944 | ---- | M] (Symantec Corporation) [On_Demand | Stopped] -- C:\Program Files\Symantec\LiveUpdate\LuComServer_3_3.EXE -- (LiveUpdate)
SRV - [2010/03/18 11:19:26 | 000,113,152 | ---- | M] (ArcSoft Inc.) [Auto | Running] -- C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe -- (ACDaemon)
SRV - [2009/07/14 12:16:15 | 000,016,384 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Windows\System32\StorSvc.dll -- (StorSvc)
SRV - [2009/07/14 12:16:13 | 000,025,088 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Windows\System32\sensrsvc.dll -- (SensrSvc)
SRV - [2009/07/14 12:16:12 | 001,004,544 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Windows\System32\PeerDistSvc.dll -- (PeerDistSvc)
SRV - [2009/07/14 12:15:41 | 000,680,960 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Program Files\Windows Defender\MpSvc.dll -- (WinDefend)


========== Driver Services (SafeList) ==========

DRV - File not found [Kernel | On_Demand | Stopped] -- System32\drivers\rdvgkmd.sys -- (VGPU)
DRV - File not found [Kernel | On_Demand | Stopped] -- system32\drivers\tsusbhub.sys -- (tsusbhub)
DRV - File not found [Kernel | On_Demand | Stopped] -- System32\drivers\synth3dvsc.sys -- (Synth3dVsc)
DRV - [2012/08/21 20:13:15 | 000,729,752 | ---- | M] (AVAST Software) [File_System | System | Running] -- C:\Windows\System32\drivers\aswSnx.sys -- (aswSnx)
DRV - [2012/08/21 20:13:15 | 000,355,632 | ---- | M] (AVAST Software) [Kernel | System | Running] -- C:\Windows\System32\drivers\aswSP.sys -- (aswSP)
DRV - [2012/08/21 20:13:15 | 000,054,232 | ---- | M] (AVAST Software) [Kernel | System | Running] -- C:\Windows\System32\drivers\aswTdi.sys -- (aswTdi)
DRV - [2012/08/21 20:13:14 | 000,058,680 | ---- | M] (AVAST Software) [File_System | Auto | Running] -- C:\Windows\System32\drivers\aswMonFlt.sys -- (aswMonFlt)
DRV - [2012/08/21 20:13:14 | 000,044,784 | ---- | M] (AVAST Software) [Kernel | System | Running] -- C:\Windows\System32\drivers\aswRdr2.sys -- (aswRdr)
DRV - [2012/08/21 20:13:14 | 000,018,544 | ---- | M] (AVAST Software) [Kernel | System | Running] -- C:\Windows\System32\drivers\aswKbd.sys -- (aswKbd)
DRV - [2012/08/21 20:13:13 | 000,021,256 | ---- | M] (AVAST Software) [File_System | Auto | Running] -- C:\Windows\System32\drivers\aswFsBlk.sys -- (aswFsBlk)
DRV - [2012/06/24 23:24:46 | 000,046,432 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Running] -- C:\Windows\System32\drivers\dc3d.sys -- (dc3d)
DRV - [2011/11/04 08:41:59 | 001,576,312 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\ProgramData\Symantec\Definitions\VirusDefs\20111103.002\NAVEX15.SYS -- (NAVEX15)
DRV - [2011/11/04 08:41:59 | 000,086,136 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\ProgramData\Symantec\Definitions\VirusDefs\20111103.002\NAVENG.SYS -- (NAVENG)
DRV - [2011/10/27 14:00:18 | 000,167,936 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\Windows\System32\drivers\wpshelper.sys -- (WpsHelper)
DRV - [2011/10/27 13:59:54 | 000,374,392 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Program Files\Common Files\Symantec Shared\EENGINE\eeCtrl.sys -- (eeCtrl)
DRV - [2011/10/27 13:59:54 | 000,105,592 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\Program Files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys -- (EraserUtilRebootDrv)
DRV - [2011/10/27 13:52:31 | 000,126,584 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\Windows\System32\drivers\SYMEVENT.SYS -- (SymEvent)
DRV - [2011/10/27 13:50:35 | 000,043,936 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Windows\System32\drivers\WPSDRVnt.sys -- (WPS)
DRV - [2011/10/27 13:50:32 | 000,321,016 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\System32\drivers\srtspl.sys -- (SRTSPL)
DRV - [2011/10/27 13:50:32 | 000,287,352 | ---- | M] (Symantec Corporation) [File_System | System | Running] -- C:\Windows\System32\drivers\srtsp.sys -- (SRTSP)
DRV - [2011/10/27 13:50:32 | 000,043,768 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Windows\System32\drivers\srtspx.sys -- (SRTSPX)
DRV - [2011/10/27 13:50:29 | 000,099,744 | ---- | M] (Symantec Corporation) [Kernel | Disabled | Stopped] -- C:\Windows\System32\drivers\SysPlant.sys -- (SysPlant)
DRV - [2011/10/27 13:50:29 | 000,043,936 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Windows\System32\drivers\Teefer3.sys -- (Teefer3)
DRV - [2011/10/27 13:50:20 | 000,421,424 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCDrv.sys -- (SPBBCDrv)
DRV - [2011/10/27 13:50:20 | 000,188,080 | ---- | M] (Symantec Corporation) [Kernel | System | Running] -- C:\Windows\System32\drivers\symtdi.sys -- (SYMTDI)
DRV - [2011/10/27 13:50:20 | 000,026,416 | ---- | M] (Symantec Corporation) [Kernel | On_Demand | Running] -- C:\Windows\System32\drivers\symredrv.sys -- (SYMREDRV)
DRV - [2011/08/02 17:38:44 | 000,018,432 | ---- | M] (Apple Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\System32\drivers\netaapl.sys -- (Netaapl)
DRV - [2010/11/20 23:30:15 | 000,175,360 | ---- | M] (Microsoft Corporation) [Kernel | Boot | Running] -- C:\Windows\System32\drivers\vmbus.sys -- (vmbus)
DRV - [2010/11/20 23:30:15 | 000,040,704 | ---- | M] (Microsoft Corporation) [Kernel | Boot | Running] -- C:\Windows\System32\drivers\vmstorfl.sys -- (storflt)
DRV - [2010/11/20 23:30:15 | 000,028,032 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\System32\drivers\storvsc.sys -- (storvsc)
DRV - [2010/11/20 21:24:41 | 000,052,224 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\System32\drivers\TsUsbFlt.sys -- (TsUsbFlt)
DRV - [2010/11/20 21:21:14 | 000,015,872 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\System32\drivers\rdpvideominiport.sys -- (RdpVideoMiniport)
DRV - [2010/11/20 20:59:44 | 000,035,968 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\System32\drivers\winusb.sys -- (WinUsb)
DRV - [2010/11/20 20:14:45 | 000,017,920 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\System32\drivers\VMBusHID.sys -- (VMBusHID)
DRV - [2010/11/20 20:14:41 | 000,005,632 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\System32\drivers\vms3cap.sys -- (s3cap)
DRV - [2009/09/10 15:31:48 | 000,102,912 | ---- | M] (Huawei Technologies Co., Ltd.) [Kernel | On_Demand | Stopped] -- C:\Windows\System32\drivers\ewusbmdm.sys -- (hwdatacard)
DRV - [2009/09/04 15:12:40 | 000,180,736 | ---- | M] (Huawei Technologies Co., Ltd.) [Kernel | On_Demand | Stopped] -- C:\Windows\System32\drivers\ewusbnet.sys -- (ewusbnet)
DRV - [2009/08/13 16:31:08 | 000,783,744 | ---- | M] (DiBcom SA) [Kernel | On_Demand | Stopped] -- C:\Windows\System32\drivers\mod7700.sys -- (mod7700)
DRV - [2009/07/14 09:02:52 | 000,164,864 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\Windows\System32\drivers\e1k6032.sys -- (e1kexpress)
DRV - [2007/07/11 02:06:22 | 000,013,824 | ---- | M] (DiBcom S.A.) [Kernel | On_Demand | Stopped] -- C:\Windows\System32\drivers\modrc.sys -- (MODRC)
DRV - [2006/11/10 15:05:00 | 000,018,688 | ---- | M] (Arcsoft, Inc.) [Kernel | On_Demand | Running] -- C:\Windows\System32\drivers\afc.sys -- (Afc)


========== Standard Registry (SafeList) ==========


========== Internet Explorer ==========

IE - HKLM\..\SearchScopes,DefaultScope = {6A1806CD-94D4-4689-BA73-E35EA1EA9990}
IE - HKLM\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/...ms}&FORM=IE8SRC
IE - HKLM\..\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}: "URL" = http://www.google.co...g}&sourceid=ie7

IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.google.com.au/
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page Redirect Cache = http://ninemsn.com.au/?ocid=iehp
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page Redirect Cache AcceptLangs = en-au
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page Redirect Cache_TIMESTAMP = 42 13 E2 74 A1 9F CC 01 [binary data]
IE - HKCU\..\SearchScopes,DefaultScope = {0ECDF796-C2DC-4d79-A620-CCE0C0A66CC9}
IE - HKCU\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/...Box&FORM=IE8SRC
IE - HKCU\..\SearchScopes\{0ECDF796-C2DC-4d79-A620-CCE0C0A66CC9}: "URL" = http://search.babylo...00000242ba56342
IE - HKCU\..\SearchScopes\{6A1806CD-94D4-4689-BA73-E35EA1EA9990}: "URL" = http://www.google.co...1I7ADFA_enAU457
IE - HKCU\..\SearchScopes\{D1FE0C62-318D-4461-9A33-8E5C25AA4868}: "URL" = http://websearch.ask...0D-CE14AA32898E
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyOverride" = *.local


========== FireFox ==========

FF - HKLM\Software\MozillaPlugins\@Apple.com/iTunes,version=: File not found
FF - HKLM\Software\MozillaPlugins\@Apple.com/iTunes,version=1.0: C:\Program Files\iTunes\Mozilla Plugins\npitunes.dll ()
FF - HKLM\Software\MozillaPlugins\@java.com/DTPlugin,version=10.7.2: C:\Windows\system32\npDeployJava1.dll (Oracle Corporation)
FF - HKLM\Software\MozillaPlugins\@java.com/JavaPlugin,version=10.7.2: C:\Program Files\Java\jre7\bin\plugin2\npjp2.dll (Oracle Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF - HKLM\Software\MozillaPlugins\@microsoft.com/OfficeAuthz,version=14.0: C:\PROGRA~1\MICROS~1\Office14\NPAUTHZ.DLL (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/SharePoint,version=14.0: C:\PROGRA~1\MICROS~1\Office14\NPSPWRAP.DLL (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=3: C:\Program Files\Google\Update\1.3.21.123\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=9: C:\Program Files\Google\Update\1.3.21.123\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\@videolan.org/vlc,version=2.0.1: C:\Program Files\VideoLAN\VLC\npvlc.dll (VideoLAN)
FF - HKLM\Software\MozillaPlugins\@videolan.org/vlc,version=2.0.2: E:\VLC\npvlc.dll File not found
FF - HKLM\Software\MozillaPlugins\Adobe Reader: C:\Program Files\Adobe\Reader 10.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.)
FF - HKCU\Software\MozillaPlugins\@citrixonline.com/appdetectorplugin: C:\Users\tmorris\AppData\Local\Citrix\Plugins\79\npappdetector.dll (Citrix Online)



O1 HOSTS File: ([2009/06/11 08:39:37 | 000,000,824 | ---- | M]) - C:\Windows\System32\drivers\etc\hosts
O2 - BHO: (Groove GFS Browser Helper) - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL (Microsoft Corporation)
O2 - BHO: (Java™ Plug-In SSV Helper) - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll (Oracle Corporation)
O2 - BHO: (avast! WebRep) - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll (AVAST Software)
O2 - BHO: (Wajam) - {A7A6995D-6EE1-4FD1-A258-49395D5BF99C} - C:\Program Files\Wajam\IE\priam_bho.dll (Wajam)
O2 - BHO: (Office Document Cache Handler) - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL (Microsoft Corporation)
O2 - BHO: (Java™ Plug-In 2 SSV Helper) - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll (Oracle Corporation)
O2 - BHO: (Yontoo) - {FD72061E-9FDE-484D-A58A-0BAB4151CAD8} - C:\Program Files\Yontoo\YontooIEClient.dll (Yontoo LLC)
O3 - HKLM\..\Toolbar: (avast! WebRep) - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll (AVAST Software)
O4 - HKLM..\Run: [APSDaemon] C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe (Apple Inc.)
O4 - HKLM..\Run: [ArcSoft Connection Service] C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe (ArcSoft Inc.)
O4 - HKLM..\Run: [avast] C:\Program Files\AVAST Software\Avast\avastUI.exe (AVAST Software)
O4 - HKLM..\Run: [BCSSync] C:\Program Files\Microsoft Office\Office14\BCSSync.exe (Microsoft Corporation)
O4 - HKLM..\Run: [ccApp] C:\Program Files\Common Files\Symantec Shared\ccApp.exe (Symantec Corporation)
O4 - HKLM..\Run: [HelpDesk] C:\Program Files\iTOK\Customer\CustomerClient.exe (iTOK LLC)
O4 - HKLM..\Run: [IntelliPoint] c:\Program Files\Microsoft Device Center\ipoint.exe (Microsoft Corporation)
O4 - HKLM..\Run: [IntelliType Pro] c:\Program Files\Microsoft Device Center\itype.exe (Microsoft Corporation)
O4 - HKLM..\Run: [SAP_WUS_UNT] C:\Program Files\SAP\SAPsetup\Setup\Updater\NwSapSetupUserNotificationTool.exe (SAP AG)
O4 - HKLM..\Run: [tvncontrol] C:\Program Files\TightVNC\tvnserver.exe (GlavSoft LLC.)
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorAdmin = 0
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorUser = 3
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: EnableLUA = 0
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: PromptOnSecureDesktop = 0
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: SoftwareSASGeneration = 1
O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 145
O8 - Extra context menu item: E&xport to Microsoft Excel - C:\Program Files\Microsoft Office\Office14\EXCEL.EXE (Microsoft Corporation)
O8 - Extra context menu item: Se&nd to OneNote - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll (Microsoft Corporation)
O9 - Extra Button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll (Microsoft Corporation)
O9 - Extra 'Tools' menuitem : Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll (Microsoft Corporation)
O9 - Extra Button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll (Microsoft Corporation)
O9 - Extra 'Tools' menuitem : OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll (Microsoft Corporation)
O10 - NameSpace_Catalog5\Catalog_Entries\000000000005 [] - C:\Program Files\Bonjour\mdnsNSP.dll (Apple Inc.)
O13 - gopher Prefix: missing
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 192.168.1.1 192.168.1.1
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = esa.local
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{870A12AC-224E-488F-A632-FBD4F460A17F}: DhcpNameServer = 10.143.147.147 10.143.147.148
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{CE88FE45-BC8C-40DC-BF5C-23CC4EC07B7A}: DhcpNameServer = 192.168.1.1 192.168.1.1
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{EAEDC8B1-8337-4930-954A-6AAF62659612}: DhcpNameServer = 10.4.81.103 10.4.182.20
O18 - Protocol\Handler\saphtmlp {D1F8BD1E-7967-11D2-B43A-006094B9EADB} - c:\Program Files\SAP\FrontEnd\SAPgui\SAPHTMLP.DLL (SAP, Walldorf)
O18 - Protocol\Handler\sapr3 {D1F8BD1E-7967-11D2-B43A-006094B9EADB} - c:\Program Files\SAP\FrontEnd\SAPgui\SAPHTMLP.DLL (SAP, Walldorf)
O20 - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\explorer.exe (Microsoft Corporation)
O20 - HKLM Winlogon: UserInit - (C:\Windows\system32\userinit.exe) - C:\Windows\System32\userinit.exe (Microsoft Corporation)
O20 - HKLM Winlogon: VMApplet - (SystemPropertiesPerformance.exe) - C:\Windows\System32\SystemPropertiesPerformance.exe (Microsoft Corporation)
O20 - Winlogon\Notify\GoToAssist Express Customer: DllName - (C:\Program Files\Citrix\GoToAssist Express Customer\330\g2ax_winlogon.dll) - C:\Program Files\Citrix\GoToAssist Express Customer\330\g2ax_winlogon.dll (Citrix Online, a division of Citrix Systems, Inc.)
O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O28 - HKLM ShellExecuteHooks: {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL (Microsoft Corporation)
O32 - HKLM CDRom: AutoRun - 1
O32 - AutoRun File - [2009/06/11 08:42:20 | 000,000,024 | ---- | M] () - C:\autoexec.bat -- [ NTFS ]
O33 - MountPoints2\{bc09aa1f-14fe-11e1-9162-0024e8016bb1}\Shell - "" = AutoRun
O33 - MountPoints2\{bc09aa1f-14fe-11e1-9162-0024e8016bb1}\Shell\AutoRun\command - "" = E:\autorun.exe
O33 - MountPoints2\{cd6a0bce-0b91-11e1-87eb-0024e8016bb1}\Shell - "" = AutoRun
O33 - MountPoints2\{cd6a0bce-0b91-11e1-87eb-0024e8016bb1}\Shell\AutoRun\command - "" = E:\AutoRun.exe
O33 - MountPoints2\{cd6a0bed-0b91-11e1-87eb-0024e8016bb1}\Shell - "" = AutoRun
O33 - MountPoints2\{cd6a0bed-0b91-11e1-87eb-0024e8016bb1}\Shell\AutoRun\command - "" = E:\AutoRun.exe
O33 - MountPoints2\E\Shell - "" = AutoRun
O33 - MountPoints2\E\Shell\AutoRun\command - "" = E:\autorun.exe
O34 - HKLM BootExecute: (autocheck autochk *)
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O37 - HKLM\...com [@ = comfile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*
O38 - SubSystems\\Windows: (ServerDll=winsrv:UserServerDllInitialization,3)
O38 - SubSystems\\Windows: (ServerDll=winsrv:ConServerDllInitialization,2)
O38 - SubSystems\\Windows: (ServerDll=sxssrv,4)

========== Files/Folders - Created Within 30 Days ==========

[2012/10/04 12:56:20 | 000,000,000 | ---D | C] -- C:\Firefox
[2012/10/04 12:45:54 | 000,000,000 | ---D | C] -- C:\ProgramData\Ask
[2012/10/04 12:45:46 | 000,000,000 | ---D | C] -- C:\Program Files\Common Files\Java
[2012/10/04 12:44:48 | 000,000,000 | ---D | C] -- C:\Program Files\Java

========== Files - Modified Within 30 Days ==========

[2012/10/24 09:20:14 | 000,000,830 | ---- | M] () -- C:\Windows\tasks\Adobe Flash Player Updater.job
[2012/10/24 08:58:00 | 000,000,888 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineUA.job
[2012/10/24 08:42:16 | 000,067,584 | --S- | M] () -- C:\Windows\bootstat.dat
[2012/10/23 12:57:00 | 000,000,884 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineCore.job
[2012/10/18 23:32:05 | 000,630,928 | ---- | M] () -- C:\Windows\System32\perfh009.dat
[2012/10/18 23:32:05 | 000,111,052 | ---- | M] () -- C:\Windows\System32\perfc009.dat
[2012/10/16 13:15:54 | 000,015,328 | -H-- | M] () -- C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
[2012/10/16 13:15:54 | 000,015,328 | -H-- | M] () -- C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
[2012/10/16 06:27:31 | 000,000,476 | ---- | M] () -- C:\Windows\tasks\SDMsgUpdate (TE).job
[2012/10/16 06:25:30 | 2387,300,352 | -HS- | M] () -- C:\hiberfil.sys
[2012/10/09 08:43:15 | 000,246,000 | ---- | M] () -- C:\Users\tmorris\Documents\Getting Started with Dropbox.pdf
[2012/09/30 23:28:43 | 000,001,407 | ---- | M] () -- C:\Users\tmorris\Application Data\Microsoft\Internet Explorer\Quick Launch\Launch Internet Explorer Browser.lnk
[2012/09/24 13:56:57 | 317,836,445 | ---- | M] () -- C:\Windows\MEMORY.DMP

========== Files Created - No Company Name ==========

[2012/10/09 08:43:15 | 000,246,000 | ---- | C] () -- C:\Users\tmorris\Documents\Getting Started with Dropbox.pdf
[2012/02/16 17:40:29 | 000,060,864 | ---- | C] () -- C:\Users\tmorris\g2mdlhlpx.exe
[2011/11/25 13:38:31 | 000,188,380 | -H-- | C] () -- C:\Windows\System32\mlfcache.dat
[2011/11/11 15:15:06 | 000,110,456 | ---- | C] () -- C:\Users\tmorris\g2ax_customer_downloadhelper_win32_x86.exe
[2011/10/28 14:18:32 | 001,064,960 | ---- | C] () -- C:\Windows\System32\h5krnl32.dll
[2011/10/28 14:18:32 | 000,175,616 | ---- | C] () -- C:\Windows\System32\h5menu32.dll
[2011/10/28 14:18:32 | 000,095,744 | ---- | C] () -- C:\Windows\System32\h5rtf32.dll
[2011/10/28 14:18:32 | 000,051,200 | ---- | C] () -- C:\Windows\System32\h5tool32.dll
[2011/10/28 14:18:31 | 000,188,928 | ---- | C] () -- C:\Windows\System32\h5icon32.dll
[2011/10/28 13:38:54 | 000,080,896 | ---- | C] () -- C:\Windows\System32\RDVGHelper.exe
[2011/10/28 13:37:02 | 000,066,048 | ---- | C] () -- C:\Windows\System32\PrintBrmUi.exe
[2011/10/27 13:06:49 | 000,002,412 | RHS- | C] () -- C:\ProgramData\ntuser.pol

========== ZeroAccess Check ==========

[2012/02/15 22:04:03 | 000,000,227 | RHS- | M] () -- C:\Windows\assembly\Desktop.ini

[HKEY_CURRENT_USER\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]

[HKEY_CURRENT_USER\Software\Classes\clsid\{fbeb8a05-beee-4442-804e-409d6c4515e9}\InProcServer32]

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InProcServer32]
"" = %SystemRoot%\system32\shell32.dll -- [2012/06/09 15:41:00 | 012,873,728 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Apartment

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{5839FCA9-774D-42A1-ACDA-D6A79037F57F}\InProcServer32]
"" = %systemroot%\system32\wbem\fastprox.dll -- [2010/11/20 23:19:02 | 000,606,208 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Free

[HKEY_LOCAL_MACHINE\Software\Classes\clsid\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32]
"" = %systemroot%\system32\wbem\wbemess.dll -- [2009/07/14 12:16:17 | 000,342,528 | ---- | M] (Microsoft Corporation)
"ThreadingModel" = Both

========== LOP Check ==========

[2012/07/22 12:34:10 | 000,000,000 | ---D | M] -- C:\Users\tmorris\AppData\Roaming\Babylon
[2012/02/13 17:15:36 | 000,000,000 | ---D | M] -- C:\Users\tmorris\AppData\Roaming\Dropbox
[2012/03/24 13:08:19 | 000,000,000 | ---D | M] -- C:\Users\tmorris\AppData\Roaming\SmartDraw
[2011/11/14 11:57:05 | 000,000,000 | ---D | M] -- C:\Users\tmorris\AppData\Roaming\TeamViewer

========== Purity Check ==========



< End of report >

Many thanks in advance if you can help me.

Warm wishes,
Katka
  • 0

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#2
gringo_pr

gringo_pr

    Trusted Helper

  • Malware Removal
  • 7,268 posts
Greetings and Welcome to The Forums!!

My name is Gringo and I'll be glad to help you with your malware problems.

I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of us

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.




These are the programs I would like you to run next, if you have any problems with these just skip it and run the next one.

-Security Check-

  • Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

-AdwCleaner-

  • Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Delete.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.

--RogueKiller--

  • Download & SAVE to your Desktop RogueKiller or from here
  • Quit all programs that you may have started.
  • Please disconnect any USB or external drives from the computer before you run this scan!
  • For Vista or Windows 7, right-click and select "Run as Administrator to start"
  • For Windows XP, double-click to start.
  • Wait until Prescan has finished ...
  • Then Click on "Scan" button
  • Wait until the Status box shows "Scan Finished"
  • click on "delete"
  • Wait until the Status box shows "Deleting Finished"
  • Click on "Report" and copy/paste the content of the Notepad into your next reply.
  • The log should be found in RKreport[1].txt on your Desktop
  • Exit/Close RogueKiller+

Gringo
  • 0

#3
gringo_pr

gringo_pr

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  • Malware Removal
  • 7,268 posts
Hello

48 Hour bump

It has been more than 48 hours since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
  • 0

#4
Katka

Katka

    New Member

  • Topic Starter
  • Member
  • Pip
  • 3 posts
Thank you so much - it has been fixed! So happy, thanks for your help! :)
  • 0

#5
gringo_pr

gringo_pr

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  • Malware Removal
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That is only the first step and you should complete the process to insure that it is truly clean



gringo
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#6
gringo_pr

gringo_pr

    Trusted Helper

  • Malware Removal
  • 7,268 posts
Greetings


I have not heard from you in a couple of days so I am coming by to check on you to see if you are having problems or you just need some more time.

Also to remind you that it is very important that we finish the process completely so as to not get reinfected. I will let you know when we are complete and I will ask to remove our tools




Gringo
  • 0

#7
gringo_pr

gringo_pr

    Trusted Helper

  • Malware Removal
  • 7,268 posts
Hello

48 Hour bump

It has been more than 48 hours since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
  • 0

#8
Katka

Katka

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  • Topic Starter
  • Member
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  • 3 posts
It's all good thanks. I removed a program called Yontoon and everything is fixed. I would like to close this post now.

Many thanks, Katka :)
  • 0

#9
gringo_pr

gringo_pr

    Trusted Helper

  • Malware Removal
  • 7,268 posts
Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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