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Severe discoloration problem


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#1
J-S

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Hi. First of all, I'm aware that this could very well be a hardware issue, and therefore, something that I'll need to go a computer repair store for (as I'm not really capable of handling such things myself). Just in case there's any way to resolve it through Windows, though, I thought I'd take a shot and ask. Basically, to make a long story short, my original video card's fan started making a loud noise, so I needed to get a new one. I had someone local over to the house to install it (an NVIDIA) for me, but it caused my computer to freeze repeatedly, so we determined it was incompatible with something else in my computer. I then got an ATI (which is also what my original card was -- the one which worked fine until the fan started breaking down).

As soon as he installed it, something was wrong -- the color was severely off. It's kind of hard to describe in words, but the colors were kind of "washed out." For example, what is supposed to be blue is more like a neon green-type color. After playing around with it for a few minutes (I have no idea what he did), it seemed to be fixed. However, over the next few days, the color flickered a bit before stabilizing again. For the past few weeks it had been okay, but then suddenly today, the color went bad again and is now stuck in "washed out" mode. Does anyone know what might be wrong here and how to fix it? Please let me know. Thanks!
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#2
phillpower2

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Hello J-S

Please provide information about your computer, is it a custom build or brand name such as Dell or HP, if it is provide the model name or series number (not serial) what are the brand and model name or number of both your video card and PSU (power supply unit) providing these details will enable us to better assist you.
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#3
dsenette

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have you tried a different monitor? or a different monitor cable?

while you're looking at the screen, kind of wiggle the video cable at the back of the computer and see if anything changes
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#4
J-S

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Hi. To answer both of you, it is, in fact, custom-built, and unfortunately the guy who built it is no longer around. The video card is an ATI Radeon HD 5450 (PowerColor, in case that matters). The PSU brand unfortunately I don't know and don't, but I know that the wattage is 460W (supposedly easily enough for this card).

Regarding dsenette's questions, I just did wiggle the video cable a bit, but no response. And, no, I have not tried a different monitor, and don't really have easy access to one. However, I would be extremely surprised if the monitor is the problem here, as I never had visual problems with this machine until I started replacing video cards.

By the way, just so you all know exactly what I'm talking about, I'm attaching a screenshot of how this very page appears on my monitor.

Lastly, for a few hours today, the proper color came back again. So, whatever the problem is, it's as if it's capable of temporarily fixing itself but then relapsing back again.

Attached Thumbnails

  • color image.JPG

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#5
phillpower2

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Hello J-S

Couple of things for you to do please;

Download Speedfan and install it. Once it's installed, run the program and post here the information it shows. The information I want you to post is the stuff that is circled in the example picture I have attached.
If you are running on a vista machine, please go to where you installed the program and run the program as administrator.

Posted Image
(this is a screenshot from a vista machine)

To capture and post a screenshot;

Click on the ALT key + PRT SCR key..its on the top row..right hand side..now click on start...all programs...accessories...paint....left click in the white area ...press CTRL + V...click on file...click on save...save it to your desktop...name it something related to the screen your capturing... BE SURE TO SAVE IT AS A .JPG ...otherwise it may be to big to upload... then after typing in any response you have... click on browse...desktop...find the screenshot..select it and click on the upload button...then on the lower left...after it says upload successful...click on add reply like you normally would.

Depending on the results we may need to run further software for comparison.

Please Run the PCPitstop.com OverDrive Full Tests

Here's how:

You must use your Internet Explorer for this procedure. (doesn't work so well in Firefox or others). If your machine is running Vista or Windows 7, you must Select IE to “Run as Administrator”. After completing PCPitstop OverDrive you can close your IE browser and re-open it Normally so that you are no longer running as administrator.

Go to: http://www.pcpitstop...pit/default.asp
Click on "Free Computer Check-up" listed below PC Pitstop OverDrive
In the User Login - Click on "Sign up FREE!"
You'll need to submit a valid email address and create your own password, then click - Create Account(button)

Now enter your email address and password to Log in, Select - Scan this system Now!(button)
You will then be asked to download an ActiveX component and allow it to install.
It is safe and does not compromise your privacy.
Follow the on-screen prompts to install the ActiveX and to allow the Full Tests to be run on your machine.

The Full Tests take about 2 1/2 - 3 minutes on most machines.
When complete, a Results - Summary - Recommended Fixes will be displayed.

Please post the URL internet address, from your Results, back here into this Topic Thread so that we can review the configuration and present performance levels of your machine.

Note: During the graphics 2D and graphics 3D testing, your screen will display some rapidly moving objects.
If you are sensitive to visual flashing, it may cause dizziness. Therefore, look away from the screen during that portion of the testing.

After reviewing the results we will be more informed and may be able to provide better recommendations for you to work towards improving your machine's performance.

While PCPitstop does offer a variety of Paid Products, the PCPitstop OverDrive testing is FREE. Please ignore the references to Paid Products. We prefer to provide manual solution instructions that you can apply directly to your machine.

Thanks to rshaffer61 for the PCPitstop instructions :thumbsup:
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#6
J-S

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Hi phillpower2,

Thanks for the detailed response. Unfortunately, I now have the hurricane barreling toward me I (I'm in the northeastern US), so I need to spend time preparing for that. Then, I'm assuming I'll lose power for a few days after that. So, I'm going to have to put this on hold for now.

For whatever it's worth, I also contacted PowerColor (the card's manufacturer) yesterday, and the tech support rep I spoke to said that he thought it was more likely to be something wrong with the card itself (or possibly the cable leading into the monitor) than anything that can be solved through any kind of process. That is, something will have to be replaced, not fixed.
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#7
phillpower2

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Hello J-S

No worries - reply when you are able to and we can continue.

Best of luck to you and all others likely to be affected by the hurricane.

You are welcome BTW :thumbsup:
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