[judylockamy]

I am unable to download anything new and unable to use anything I have already downloaded. I get this popup all the time. bprotector engine has stopped working and werfault opperations error.

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Hello judylockamy, welcome to GeeksToGo! My name is Cruise475 and I will be helping you with your malware problems! Please be patient with my responses as I have just recently returned from a extended absence from GeeksToGo. This being said, to protect you and help me keep my sanity, I will be having a resident staff member checking my responses before they get to you!

Before we begin, I would like to mention a few things!

• Malware removal is not an instantaneous task, researching the logs our tools create can sometimes be a lengthy process. So I ask, please be patient with me!
• Read each of my posts PRIOR to following the tasks I ask you to perform.
• Follow the instructions exactly as I have written them, in the order they were written.
• If you are unsure how to proceed, are unable to perform any tasks, stop what you are doing and ask me for clarification!
• It is very important that you stay with me until I give you the all clear! A lack of symptoms does not mean the infection is gone.
• Please do not attach any logs to your posts unless I specifically request it! It makes my job a lot easier if you copy and paste them into your reply!
• For the time that we are working together, do not run any tools, install or uninstall any program, or make any changes to your system without my direction. This can hinder the cleaning process, and make it hard to clean your computer!

I have a few questions before we begin!

1) How long ago did this begin?
2) What happens when you try to download something?
3) Are you able to access Safemode with Networking

• Restart your computer
• As the computer turns on, start taping F8 repeatedly until you get a menu
• Select Safemode with Networking and press enter.

4) If you are able to get into Safemode with Networking can you download anything?
5) What version of Windows are you using? 32bit or 64bit?
6) If we need to do you have another computer capable of writing CD/DVD's?
7) If we need one, do you have a spare USB drive that we would be able to use?

Please reply back with the answers to my questions so we can get started!

Thanks
Cruise

[Cruise475]

Hello judylockamy, welcome to GeeksToGo! My name is Cruise475 and I will be helping you with your malware problems! Please be patient with my responses as I have just recently returned from a extended absence from GeeksToGo. This being said, to protect you and help me keep my sanity, I will be having a resident staff member checking my responses before they get to you!

Before we begin, I would like to mention a few things!

• Malware removal is not an instantaneous task, researching the logs our tools create can sometimes be a lengthy process. So I ask, please be patient with me!
• Read each of my posts PRIOR to following the tasks I ask you to perform.
• Follow the instructions exactly as I have written them, in the order they were written.
• If you are unsure how to proceed, are unable to perform any tasks, stop what you are doing and ask me for clarification!
• It is very important that you stay with me until I give you the all clear! A lack of symptoms does not mean the infection is gone.
• Please do not attach any logs to your posts unless I specifically request it! It makes my job a lot easier if you copy and paste them into your reply!
• For the time that we are working together, do not run any tools, install or uninstall any program, or make any changes to your system without my direction. This can hinder the cleaning process, and make it hard to clean your computer!

I have a few questions before we begin!

1) How long ago did this begin?
2) What happens when you try to download something?
3) Are you able to access Safemode with Networking

• Restart your computer
• As the computer turns on, start taping F8 repeatedly until you get a menu
• Select Safemode with Networking and press enter.

4) If you are able to get into Safemode with Networking can you download anything?
5) What version of Windows are you using? 32bit or 64bit?
6) If we need to do you have another computer capable of writing CD/DVD's?
7) If we need one, do you have a spare USB drive that we would be able to use?

Please reply back with the answers to my questions so we can get started!

Thanks
Cruise

[Dakeyras]

Due to lack of feedback, this topic has been closed.

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