Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Black Screen & Shut down Issue


  • Please log in to reply

#16
ntlyke

ntlyke

    Member

  • Topic Starter
  • Member
  • PipPip
  • 59 posts
Hello,

the RAM removal solution hasnt fixed it. It froze again.

All updates are done, we checked those in the Malware thread :)
  • 0

Advertisements


#17
Ztruker

Ztruker

    Member 5k

  • Technician
  • 7,091 posts
Do you have any dumps in C:\Windows\Minidump, If yes, zip up the last 5 or so and upload them as an attachment here.
  • 0

#18
ntlyke

ntlyke

    Member

  • Topic Starter
  • Member
  • PipPip
  • 59 posts
No, that folder doesnt exist in the Windows directory.
  • 0

#19
DonnaB

DonnaB

    Miss Congeniality

  • GeekU Moderator
  • 8,529 posts
Hi ntlyke,

To ensure minidumps are enabled:
Go to Start, in the Search Box type and select: sysdm.cpl, then press Enter.
Under the Advanced tab, click on the Settings button under the Startup and Recovery.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
OK your way out.
Reboot if changes have been made.

The .dmp files are located at C:\Windows\Minidump. Until a .dmp file is generated, the Minidump folder may not exist.

Ztruker may choose another route to obtain those .dmp files since the folder has not been generated yet.
  • 0

#20
ntlyke

ntlyke

    Member

  • Topic Starter
  • Member
  • PipPip
  • 59 posts
Ok changed the settings and selected Small memory dump.
  • 0

#21
Ztruker

Ztruker

    Member 5k

  • Technician
  • 7,091 posts
Let's see if a mini-dump is created next time.

How did you install Windows 7 on the new hard drive?
  • Restore an image backup
  • Manufacturers Recovery Discs
  • Recovery Discs you created
  • Clean install with a Windows 7 install disc
  • Clean install with a disc created from a legal download of Windows 7
It's possible the new hard drive is defective so it would be worth running the manufacturers diagnostic and see what it tells you:

Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.
Bootable Hard Drive Diagnostics

If that doesn't show anything then I would suggest you backup your data, then do a Clean Install with a downloaded Windows 7 .iso. This means you will not have any of the manufacturers bundled crapware ... er ... software, which in my opinion is a good thing.

You can download a legal copy with SP1 integrated from here: Official Windows 7 SP1 ISO from Digital River.
Make sure you get the same version you have, Home Premium, Pro or Ultimate and 32 or 64 bit. Note that Basic or Starter is not available.

I recommend using ImgBurn at 4X speed (or the slowest available) to create the DVD from the downloaded .iso file.

You can do this on any computer capable of burning a DVD.

For techies or folks who work on computers: Create Windows 7 Universal ISO With All Editions Selection On Install with ei.cfg Removal Utility.
This will fit on a 6GB flash drive or can be burned to a DVD.
  • 0

#22
ntlyke

ntlyke

    Member

  • Topic Starter
  • Member
  • PipPip
  • 59 posts
Hello I downloaded the diagnostic tool from Western Digitals original website. After an extended test, it told me there may be some bad sectors which could be repaired. Then I clicked on repair but it said failed/unavailable. After all it said that Test "FAILED".

Should I also process "checkdisk" ?

Thanks.

I downloaded the Windows from an original CD which I bought from my University shop- Its legal. And also I just downloaded simple stuff and some quicks test for Malware check (with the help of one of your member/mod).

Edit : Still, minidump folder doesn't exist.

Edited by ntlyke, 18 November 2012 - 01:56 PM.

  • 0

#23
ntlyke

ntlyke

    Member

  • Topic Starter
  • Member
  • PipPip
  • 59 posts
While I was tryin to post this, it froze again. First time it has frozen in 15mins twice.

So I also found something new in the eventviewer, an Ethernet warning.

so here are 2 screenshots from 2 kernelpower logs-

Attached Thumbnails

  • Unbenannt.png
  • Unbenannt2.png

  • 0

#24
Ztruker

Ztruker

    Member 5k

  • Technician
  • 7,091 posts
Sounds like you need to replace your hard drive.

b57nd60a - is for Broadcom NetXtreme Gigabit Ethernet Driver

I have one of these nd the drive I have is this:

Broadcom NetXtreme 57xx Gigabit Controller Properties.jpg

It was downloaded from Windows Update.
  • 0

#25
ntlyke

ntlyke

    Member

  • Topic Starter
  • Member
  • PipPip
  • 59 posts
This is what I have-

I just got my new harddrive from WD Support as replacement for a month :/

edit : When I told to update the driver automatically, it says it is out of date- but updating now manually from their website.

edit 2 : Updated.

Attached Thumbnails

  • Unbenannt3.png
  • Unbenannt3.png

Edited by ntlyke, 18 November 2012 - 03:01 PM.

  • 0

Advertisements


#26
ntlyke

ntlyke

    Member

  • Topic Starter
  • Member
  • PipPip
  • 59 posts
Crystal Disk Info Screenshot of the new hard drive- Power on hours : 116 and it says Caution?!

Attached Thumbnails

  • Unbenannt4.png

  • 0

#27
Ztruker

Ztruker

    Member 5k

  • Technician
  • 7,091 posts
Now we wait and see if a freeze occurs or not!
  • 0

#28
ntlyke

ntlyke

    Member

  • Topic Starter
  • Member
  • PipPip
  • 59 posts
Hey,

unfortunately it still continues to freeze. The eventviewer has the same window. After the KernelPower issue 8-10 seconds later comes the Warning for that Ethernet. Probably it disables itself after the issue. Dont know.

Maybe it's the hard disk? Should I check from System tools?
  • 0

#29
Ztruker

Ztruker

    Member 5k

  • Technician
  • 7,091 posts
When you installed the new hard disk, how did you reinstall Windows 7?
  • 0

#30
ntlyke

ntlyke

    Member

  • Topic Starter
  • Member
  • PipPip
  • 59 posts
From a CD,which i bought at my university. Legal and original. I guess its called BOOT from CD.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP