[hel26]

I tried a couple of videos on our computer that were not online and they worked, but it was only the stock videos and some school project one of my kids made. I don't know what kind of files they were. So I guess my answer is, yes it only happens on firefox, but I'm not sure I would know if it was happening elsewhere

[Advertisements]

Could you try following the instructions in the following link:

http://support.mozil...d-video-firefox

[Amlak]

Could you try following the instructions in the following link:

http://support.mozil...d-video-firefox

[hel26]

That worked. Should I now go back to the place "Now it's time to clear those restore points?" and do those?

[Amlak]

Yep, go ahead.

[hel26]

ok. I did that and want to do the Malwarebytes scan. Full or quick? (and is that the one I should use all the time?)

I looked into the trusteer rapport but can't figure out the process.

[Amlak]

Hi, hel26.

A Quick Scan is often good enough, but it'd be better if you even have the trial version of MalwareBytes enabled so that it can run in the background and actively protect your system.

As for Trusteer Rapport, if the difficulty is finding out how to go about downloading it, please try the following link:

http://www.trusteer....rusteer-rapport

[hel26]

okay, that worked. Their home page was confusing to me. I guess that's it. I appreciate all your help over these last couple weeks. It's a relief to get that fixed! Again, thank you for your excellent help. hel26

[Amlak]

You're welcome.

[Essexboy]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.